Tax Resolution Advocate

As a Tax Resolution Advocate at Back Office, you will focus on managing and processing payroll and sales-related business taxes across all 50 states, ensuring compliance with federal and state tax laws. Primary responsibilities include researching and resolving tax notices, assisting with client onboarding by verifying tax rates, and helping in training junior tax specialists.

To qualify as a Tax Resolution Advocate at Back Office, candidates should have in-depth knowledge of state employment and sales tax laws, prior experience in a tax-related field, and strong customer service skills. Excellent verbal and written communication abilities, along with a keen attention to detail while processing tax information, are also critical.

The salary range for a Tax Resolution Advocate at Back Office is between $60,000 and $72,000. This competitive compensation reflects the expertise required for managing complex tax matters in the restaurant sector.

Yes! The Tax Resolution Advocate position at Back Office can be performed either remotely or from our Littleton, CO office. This flexibility allows for a better work-life balance while contributing to the team.

Working as a Tax Resolution Advocate at Back Office offers tremendous benefits, including comprehensive medical, dental, and vision plans, a 401(k) with company match, and a unique Personal Responsibility Paid Time Off policy. You'll also receive extensive training and development opportunities to advance in your career.

To effectively manage multiple deadlines, prioritize tasks by urgency and importance, use organization tools to keep track of due dates, and maintain clear communication with clients and team members. Being proactive and utilizing a calendar can also help ensure timely filing.

When asked this question, share a specific situation where your expertise in tax laws helped you identify the root cause of the notice. Highlight the steps you took to resolve it and how you communicated effectively with relevant tax agencies to reach a successful outcome.

During onboarding, gather essential client information such as tax rates and IDs. Ensure everything is verified for accuracy to avoid any discrepancies when processing their first payroll. Communication is key, so keep the client informed throughout the process.

It's critical to stay informed about tax law changes. Subscribing to tax-related newsletters, participating in professional courses, and being part of tax associations can keep you updated. Regularly reviewing relevant state and federal resources is also a good practice.

Discuss your commitment to confidentiality, including the protocols you follow to protect client data. Mention any specific software you have used that helps safeguard sensitive information and your understanding of compliance regulations.

Approach client inquiries with empathy and professionalism. Listen carefully to their concerns, ask clarifying questions, and provide clear, actionable solutions. Ensure you follow up promptly to enhance client satisfaction.

Effective collaboration involves open communication, sharing knowledge, and being receptive to feedback. Regular team meetings, using collaboration tools, and fostering a supportive team environment ensure everyone is aligned and productive.

Begin by organizing the backlog by priority based on deadlines and tax types. Divide the tasks into manageable parts and create a timeline for completion. Seeking assistance from team members can also help accelerate the process.

Accuracy is paramount. I double-check all entries, maintain detailed records, and use reliable tax software tools. Whenever possible, develop effective checklists that guide you through the processes to minimize errors and omissions.

Training new team members involves sharing best practices, providing constructive feedback, and creating a welcoming environment for questions. I typically develop training materials and guide them through hands-on practice scenarios to enhance their learning.