Sales Support Assistant - job 1 of 2

As a Sales Support Assistant at California Closets, your primary responsibilities will revolve around providing exceptional support to the sales team. This includes managing leads efficiently, answering incoming calls, updating local marketing materials, and processing various sales documents. You'll also collaborate closely with Design Consultants and assist in maintaining showroom samples, running weekly reports, and more.

To be considered for the Sales Support Assistant role at California Closets, you will need a high school diploma or GED, with an Associate's Degree in business or sales administration preferred. Ideally, you’ll have 1-2 years of customer service or administrative experience, especially within the home renovations or luxury brand environment, along with tech-savvy skills to handle various business systems.

While not strictly necessary, having prior experience in the home improvement or construction industry can be quite beneficial for the Sales Support Assistant position at California Closets. This experience helps you better understand the client needs and the products we offer, which enhances the level of service you provide.

California Closets provides a comprehensive benefits package for Sales Support Assistants, including medical, dental, and vision insurance, paid time off, paid holidays, and a 401K retirement plan with company matching contributions. Additionally, you'll have the chance to grow your career with numerous promotional opportunities.

To excel as a Sales Support Assistant at California Closets, you’ll need to be detail-oriented, organized, and customer-focused. Strong communication skills are key for handling phone calls and emails, while the ability to quickly learn new systems and manage various tasks will help you thrive in this fast-paced role.

When prioritizing tasks, it's essential to assess deadlines and the urgency of each task. I typically start by organizing my workload using a task management tool, identifying critical tasks that directly affect the sales process, and ensuring those are completed first. It's key to stay flexible and adjust priorities as necessary based on immediate sales needs.

I have experience using various CRM systems, particularly for managing leads and sales documentation. I ensure data is entered accurately and promptly, allowing the sales team to access the most current information. I'm also quick to adapt to new systems and enjoy learning how to better utilize these tools to enhance efficiency.

I believe in proactive communication. I always respond promptly to inquiries and follow up on any pending issues. Regular updates are crucial, especially when managing leads, and I focus on building rapport with clients by being attentive and personal in my interactions.

In handling conflicts, I would first listen to both parties to understand their perspectives. Then, I would facilitate a discussion aimed at finding a compromise or solution that benefits both sides, perhaps by establishing a system for equitable lead distribution. Maintaining a balanced approach is vital.

California Closets is renowned for its innovative design solutions and commitment to customer satisfaction. I admire the company's focus on creativity and quality, which aligns with my values. Working with a team that prioritizes enhancing people's living spaces excites me, as I believe I can contribute significantly.

In a previous role, I was tasked with compiling a comprehensive market report with a short turnaround time. I prioritized my tasks, collaborated with team members for necessary data, and used effective time management to deliver it on time. The experience honed my ability to work efficiently under pressure.

To stay organized, I utilize digital tools for task management and scheduling. I also maintain a detailed checklist and consistently review my priorities throughout the day to ensure nothing falls through the cracks. This approach helps me manage multiple responsibilities smoothly.

Social media is critical for building brand awareness and engaging potential clients. It enables direct interaction with customers and serves as an invaluable tool for showcasing products. I view it as an integral part of the sales process, as it can help establish trust and lead to conversions.

I have extensive experience managing multiple tasks at once, from scheduling appointments to processing sales documents. I prioritize effectively and set realistic timelines for each task, ensuring I remain productive without compromising quality.

Customer service is crucial as it directly impacts client satisfaction and retention. As a Sales Support Assistant, I would be representing California Closets. My ability to provide excellent service not only enhances the client experience but also builds the brand's reputation.