Job details

Customer Service Representative

The California Society of Municipal Finance Officers is seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our members and stakeholders, providing exceptional support and assistance related to our services and resources. Your main responsibilities will include addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will play a vital role in promoting our mission to enhance the financial management capabilities of municipal officers across California. This position requires a proactive and communicative individual who is passionate about serving the community and helping members navigate our offerings effectively. If you are a people-oriented professional with a knack for problem-solving and a commitment to excellence, we welcome you to apply and contribute to our vision of supporting transparent and effective public finance.

Responsibilities

Respond to member inquiries via phone, email, and in-person, providing timely and accurate information.
Resolve customer complaints or issues by identifying the root cause and offering effective solutions.
Maintain and update customer records in our database, ensuring information is accurate and current.
Assist with the coordination of events, training sessions, and workshops for municipal finance professionals.
Gather feedback from members to continually improve our services and customer support processes.
Collaborate with other departments to address member needs and enhance service delivery.
Stay informed about the Society's programs and services to effectively assist members.

High school diploma or equivalent; associate degree or higher preferred.
Proven experience in customer service or support roles.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build relationships with diverse stakeholders.
Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
Detail-oriented and capable of maintaining professional standards in all interactions.

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans and Unemployment benefits payment, Paid Time Off and Holidays

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Customer Service Representative, California Society of Municipal Finance Officers

Join the California Society of Municipal Finance Officers as a Customer Service Representative, where you'll be a vital part of our mission to support and enhance the financial management capabilities of municipal officers across California. In this dynamic role, you'll serve as the first point of contact for our members and stakeholders, providing outstanding support and guidance about our services and resources. Your daily tasks will include addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll be empowered to make a difference by helping members effectively navigate our offerings and providing them with timely and accurate information. To excel in this position, you’ll need to be proactive, communicative, and genuinely passionate about serving the community. The ideal candidate will thrive in a fast-paced environment and possess exemplary interpersonal skills to build strong relationships with diverse stakeholders. With a focus on continuous improvement, you'll gather feedback from members to enhance our services and work closely with various departments to ensure their needs are met. If you are a customer-oriented professional with a knack for problem-solving and a commitment to excellence, we’d love for you to be part of our dedicated team. Together, we can support transparent and effective public finance while enjoying benefits such as health and dental insurance, a 401k plan, and generous paid time off.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at California Society of Municipal Finance Officers

What are the main responsibilities of a Customer Service Representative at the California Society of Municipal Finance Officers?

As a Customer Service Representative at the California Society of Municipal Finance Officers, your main responsibilities will include responding to member inquiries via phone, email, and in-person. You will also resolve customer issues by identifying the root cause and offering effective solutions, maintain accurate customer records, assist in coordinating events and training sessions, gather feedback to improve services, collaborate with other departments, and stay informed about the Society's programs.