Inside Sales Representative (multi-lingual)

As an Inside Sales Representative (multi-lingual) at Capita, your primary responsibilities will include generating new sales prospects, engaging with customers to understand their needs, presenting our products or services, and managing the prospect database. You'll also conduct research to discover new leads and stay updated on product offerings and competitor activities.

To qualify for the Inside Sales Representative (multi-lingual) position at Capita, candidates should possess proven inside sales experience, ideally in a B2B environment, and be fluent in both English and French, both spoken and written. Additionally, a record of exceeding sales targets, excellent communication skills, and familiarity with CRM systems like Salesforce.com will be essential.

Inside Sales Representatives (multi-lingual) at Capita utilize a variety of sales methods including outbound cold emails, cold calls, and following up on leads. You will engage prospects through multiple communication channels and showcase the benefits of our offerings to close sales effectively.

Capita offers a competitive salary of £30,000 per annum with potential bonuses, generous annual leave, a comprehensive pension scheme, and continuous learning opportunities for growth. Other benefits include childcare vouchers, cycle-to-work schemes, interest-free season ticket loans, and an inclusive work environment.

The Inside Sales Representative (multi-lingual) role at Capita is primarily home-based, offering flexibility while still fostering a strong company culture. There may be occasional travel to London, but the focus is on a supportive remote working environment to help you thrive.

Sure! When answering this question, highlight specific roles you’ve had in sales, detailing your responsibilities, achievements, and how they relate to being an Inside Sales Representative at Capita. Mention how your fluency in English and French has helped in closing deals or building relationships.

In your response, outline the strategies you employ for lead generation, such as using cold calling, email outreach, or networking events. Emphasize your methodical approach, including how you research potential leads and follow up effectively.

When responding, provide a specific example that showcases your sales ability. Talk about the target, your plan to exceed it, the actions you took, and the final results. This will demonstrate your capability and determination.

Discuss your relationship-building strategies such as listening to customer needs, providing personalized communication, and ensuring ongoing follow-up. Highlight instances where these techniques have led to successful long-term relationships.

Make sure to mention CRM systems like Salesforce.com if you're experienced, as well as any other sales or productivity tools you’ve used to streamline your work. Explain how these tools enhance your efficiency and effectiveness.

Share your perspective on rejection as part of the learning process. Talk about how you remain motivated and adapt your approach based on the feedback you receive. This demonstrates resilience and a growth mindset.

Your answer should reflect your understanding of Capita's values and culture. Talk about how their commitment to growth, inclusivity, and employee development resonates with your career ambitions and aligns with your personal values.

Explain the structure of your cold calls, including how you prepare, engage the prospect, and handle objections. Mention any successful experiences and how your bilingual skills may give you an edge in outreach.

Outline your time-management strategies, such as using prioritization frameworks, setting daily goals, and using scheduling tools to keep track of activities and deadlines effectively.

Describe your intrinsic motivators, such as setting personal goals, celebrating small wins, and finding gratification in helping customers. This portrays a robust commitment to your role as an Inside Sales Representative.