Business Development Manager - job 1 of 2

As a Business Development Manager at Capital on Tap, your main responsibilities will include managing your own portfolio of customer accounts, overseeing the entire sales cycle from outbound prospecting to account management, and hitting targets for card spend. You'll engage primarily with SME owner-directors through telephone-based interactions, making 30-50 outbound cold calls daily to self-generate leads and build your customer pipeline.

Candidates for the Business Development Manager position at Capital on Tap should ideally possess 1-2 years of telesales experience, preferably in a B2B environment. A proven track record of working to KPIs and understanding the financial needs of SMEs will give you an edge. Experience in managing a complete sales cycle is also valuable in this role.

Working as a Business Development Manager at Capital on Tap means you'll enjoy a dynamic and supportive environment. Our London (Shoreditch) office is described as vibrant and friendly, featuring fun elements like a pool table and office dogs. You'll work hard but also have access to numerous benefits and perks that promote a healthy work-life balance, including hybrid working options after three months.

Success for a Business Development Manager at Capital on Tap is predominantly measured by your ability to generate leads, hit sales targets, and effectively manage customer accounts. Adhering to FCA regulations and ensuring high standards of customer service is also crucial, as it reflects your commitment to our company values and goals.

Being a Business Development Manager at Capital on Tap comes with great perks! You can earn an uncapped commission with an OTE of £60k-£70k, enjoy a comprehensive private healthcare plan, have access to a worldwide travel insurance policy, and receive annual rewards for years of service. Additional benefits include a generous holiday allowance, learning budgets, enhanced parental leave, and many more incentives that ensure you have a fulfilling experience.

When answering this question, focus on specific examples from your previous telesales positions. Highlight your ability to engage clients effectively over the phone, manage objections, and maintain a high call volume. Explain how these skills will help you build relationships with SME clients at Capital on Tap.

Discuss your methods for tracking leads and managing your pipeline, such as using CRM software or spreadsheets. Explain how you prioritize leads based on factors like potential revenue, urgency, or quality of the lead, illustrating how these organizational skills will contribute to your success at Capital on Tap.

Share specific strategies you've employed such as networking, leveraging social media, or conducting market research to identify potential SME clients. Tailor your examples to show adaptability in methods that align with Capital on Tap’s focus on small businesses.

Talk about your resilience and strategies for handling rejection, emphasizing the importance of learning from each call. Mention techniques such as staying positive, keeping persistence, and reflecting on call outcomes to adjust your approach for future interactions.

Highlight how understanding the financial dynamics of SMEs enables you to tailor your pitch effectively, presenting solutions that meet specific needs while demonstrating the value of the product. Show your awareness of diverse financial situations and how you adapt your approach accordingly.

Discuss your intrinsic motivations and any external strategies you use, such as setting personal milestones, celebrating small wins, or utilizing accountability partnerships. Illustrate your commitment to achieving and exceeding targets at Capital on Tap.

Detail a specific scenario where you met or surpassed a significant sales target by emphasizing your strategic approach, perseverance, and any teamwork involved. Quantify the success wherever possible to provide a clear picture of your capabilities.

Explain your knowledge of FCA regulations and how you incorporate compliance into your sales strategies. Provide examples of how you've navigated complex regulatory environments while maintaining sales effectiveness.

Tailor your response to reflect your interest in the fintech industry and Capital on Tap’s mission. Discuss how the company’s commitment to supporting SMEs resonates with you and how the role aligns with your career goals and values.

Share your perspective on Capital on Tap’s unique offerings, customer-centric approach, and company culture. Discuss how these factors play a vital role in attracting and retaining clients and set the company apart from competitors.