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Senior Director, Risk Technology

Center 1 (19052), United States of America, McLean, VirginiaSenior Director, Risk TechnologyCapital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We are on the path to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.As a Senior Director, Technology in Capital One’s Card Risk Office, you will apply your risk management, technology, and cyber expertise to the company’s Card Technology division. You will partner across the divisional senior leaders for Card Technology, enterprise technology and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with second lines of defense to lead and implement risk and control tools, techniques, and frameworks for the Technology organization, as well as provide direct technology risk advisory services into our Card Divisional CIO. Your contributions will drive organizational change through risk identification, measurement, analysis, and reporting in order to better manage the company’s risk in an open and collaborative environment.The Risk Office is accountable to leadership to identify and mitigate risks, ensure compliance with laws/regulations/policies, and detect and remediate issues. This requires strong collaboration with various leaders of the business as well as Legal, Compliance, and other enterprise partners to ensure well-managed operations experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our Technology savvy business partners. You will have a high level of exposure across lines of business and have the opportunity to work with senior Cyber Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Proficiency in risk management program (ideally Technology risk-driven program) development and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands cyber technology functions and organizations, with strong analytical, planning, strategic thinking, organizational, and communication skills.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.Role Responsibilities:• Manage the organization of Technology Risk Managers through the implementation of a comprehensive technology risk delivery model• Consult strategically with Accountable Executives across Technology• Serve as interdepartmental advisor, interfacing with enterprise technology and other lines of business and other areas such as Cyber Risk Management and Compliance• Collaborate effectively across multiple organizations to achieve objectives• Deliver appropriate, succinct and organized information, tailoring communication style to audience. Communicate complex issues and implications, incorporating different perspectives and solutions into deliverables.• Escalate key risks and issues and problem-solve with cross-functional teams• Facilitate and ensure compliance with policies through risk assessments and enterprise risk management programs• Identify opportunities for continued improvement in the business• Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions• Assist in the development, implementation and execution of risk management controls• Assist in management of audits and regulatory exams• Manage special projects• Travel up to 10% when applicableBasic Qualifications:• Bachelor’s Degree or military experience• At least 12 years of experience in consulting, audit or risk management in information systems or cyber security• At least 5 years of experience in banking, financial services, or technology industries• At least 3 years of experience in people management• At least 3 years of project management experiencePreferred Qualifications:• Masters Degree in a relevant field for the job description• 15+ years of experience in risk management, program management, technology auditing or a combination• 7+ years of experience in Banking and/or Financial Services.• 7+ years of experience in leadership/supervisory roles.• 5+ years of experience evaluating, implementing, or managing cyber or information security• 3+ years of controls in cloud-based environmentsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Senior Director, Risk Technology, Capital One

At Capital One, we’re on the lookout for a dynamic Senior Director, Risk Technology to join our Card Risk Office in Plano, TX. If you’re passionate about risk management and technology, this is your chance to step into a vital role within one of the nation’s top banks. In this position, you’ll collaborate with senior leaders across Card Technology and Information Security to develop robust risk solutions that foster innovation while safeguarding our customers and stakeholders. Your expertise will be crucial as you partner with various teams to implement effective risk and control frameworks, ensuring compliance and addressing issues that arise. Picture yourself driving transformational change through meticulous risk identification and reporting, all within a collaborative team environment that encourages all voices. With a focus on enhancing our operational effectiveness, you’ll manage a team of Technology Risk Managers and serve as a valuable advisor liaising with enterprise partners. Your experience in risk management, especially within the tech sector, will position you to lead important initiatives that protect our business and customers alike. You’ll enjoy a hybrid work schedule, striking a balance between virtual and in-person collaboration. At Capital One, not only will you be part of a great company, but you’ll also contribute to making banking better for everyone. If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Director, Risk Technology Role at Capital One
What are the key responsibilities of a Senior Director, Risk Technology at Capital One?

As a Senior Director, Risk Technology at Capital One, you'll oversee the implementation of comprehensive technology risk management practices. Your responsibilities include consulting with Accountable Executives, interfacing with various departments to harmonize risk initiatives, facilitating compliance with policies, and developing innovative risk management controls to protect the organization.

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What qualifications are necessary for the Senior Director, Risk Technology position at Capital One?

To qualify for the Senior Director, Risk Technology role at Capital One, you need a Bachelor's degree or military experience, along with 12 years of experience in risk management or cyber security. It's helpful if you have experience in banking or financial services, along with proven leadership and project management skills. Preferred qualifications include a Master’s degree and more extensive experience in related fields.

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How does the Senior Director in Risk Technology collaborate with other teams at Capital One?

In the role of Senior Director, Risk Technology at Capital One, you will collaborate closely with senior leaders across multiple divisions, including Card Technology and Cyber Risk Management. This collaboration ensures that risk management strategies align with business objectives and that all lines of business are informed about key risks and controls.

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What skills are essential for a Senior Director, Risk Technology at Capital One?

Essential skills for a Senior Director, Risk Technology at Capital One include strong analytical abilities, strategic thinking, effective communication, and project management expertise. Additionally, a deep understanding of cyber security functions and risk management frameworks is critical to excel in this role.

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What type of work environment can the Senior Director, Risk Technology expect at Capital One?

Capital One offers a hybrid work environment for the Senior Director, Risk Technology position, where you'll spend about half your time in-person at the Plano office. This allows for valuable face-to-face collaboration with your team while also enjoying flexible remote work opportunities on specified virtual workdays.

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Common Interview Questions for Senior Director, Risk Technology
Can you explain your experience with risk management frameworks?

When answering this question, emphasize your familiarity with various risk management frameworks and how you’ve successfully implemented them in past roles. Discuss specific frameworks you've used, tools or techniques that were effective, and the outcomes achieved through your initiatives.

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How do you ensure compliance with laws and regulations in risk technology?

To address this question, outline your strategy for staying informed about relevant laws and regulations. Explain how you would implement processes to review compliance regularly, involve cross-functional teams, and create documentation to track compliance efforts effectively.

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Describe a challenging situation you faced in a risk management role and how you handled it.

For this question, share a detailed story about a specific challenge, your thought process, the actions you took, and the results. Highlight your problem-solving and analytical skills, emphasizing how you worked collaboratively to resolve the issue.

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What methods do you use to identify and assess risks in technology projects?

Discuss your systematic approach to risk identification and assessment, including tools or methodologies you utilize, such as risk matrices or heat maps. By explaining how you gather information and involve stakeholders, you demonstrate your comprehensive understanding of the risk assessment process.

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How do you keep your team motivated in a high-stakes environment?

In your response, share specific strategies you employ to motivate your team, such as setting clear objectives, recognizing accomplishments, or providing opportunities for professional development. Highlight any success stories that illustrate your effectiveness in maintaining team morale.

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What approach do you take to communicate complex risk issues to non-technical stakeholders?

Explain that you tailor your communication style based on the audience’s expertise, using relatable examples, visual aids, or summarizing complex concepts into key takeaways. Highlight your ability to bridge the gap between technical jargon and business implications.

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How do you prioritize risk management initiatives?

Describe your method for prioritizing risk management initiatives, including how you evaluate potential risks' impact and likelihood, align with organizational goals, and consider resource availability. Sharing a specific example can enhance your response.

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What experience do you have with managing regulatory audits?

In your answer, outline your experience managing audits, detailing the steps you take to prepare, including documentation and stakeholder involvement. Share your insights on how to address findings and implement corrective actions post-audit.

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Can you talk about a time you led a team through a significant change?

Narrate a specific situation where you led your team through a change, focusing on your leadership style, how you communicated the change, and the steps you took to ensure a smooth transition. Highlight the positive outcomes that emerged from your leadership.

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What tools do you use for risk monitoring and reporting?

Identify the tools and software you've used for risk monitoring and reporting, explaining their features and how you've leveraged them in your previous roles. Discuss how these tools have improved efficiency and accuracy in risk management.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Full-time, hybrid
DATE POSTED
December 14, 2024

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