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Sr. Product Operations Analyst - Capital One Software (Remote) - job 1 of 2

Locations: US Remote, United States of AmericaSr. Product Operations Analyst - Capital One Software (Remote)Product ManagementProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youIn this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:• Human Centered• You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design• You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test• Business Focused• Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs• You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk• Technology Driven• You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology• You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers• You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy• Transformational Leadership• By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams• You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expertIn this role you will:• Be responsible for ensuring new product features are launched smoothly and will help to maintain that product processes are well managed and meet high standards.• Work every day to help the product management team create products users love• Be operationally focused on B2B SaaS products by optimizing where product intersects with engineering, design, and customer success to facilitate new product development from idea to execution to release• Support activities that ensure Capital One Software remains well managed (e.g. Audit)• Orchestrate the release of all features to customers by developing rollout plans to enable Go To Market and successful adoption of features• Manage the process to define and deliver a product strategy and roadmap• Regularly meet with key stakeholders to monitor progress, ensuring commitments and priorities are met• Drive continuous improvement to the engagement models between product, engineering and business stakeholders teams​We want you if you are:• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationshipsBasic Qualifications:• Bachelor’s degree or military experience• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineeringPreferred Qualifications:• Bachelor’s degree in computer science or engineering• 1+ years translating business strategy or analysis into consumer facing digital products• 1+ years of experience working on core product platforms powering digital experiences• 1+ years working with cross functional teams as a product owner in an agile development process• 1+ years experience using Agile/Scrum/Sprint methodology or of software development management methods• 1+ years experience in B2B SaaS go to market operations• 1+ years experience with data analysis or business intelligence toolsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $97,200 - $110,900 for Sr. Associate, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Sr. Product Operations Analyst - Capital One Software (Remote), Capital One

As a Sr. Product Operations Analyst at Capital One Software, you’re stepping into an exciting role that blends strategy, technology, and customer insight. Based in a vibrant remote environment, you’ll be pivotal in driving innovations that enhance the customer experience and provide smarter financial solutions to millions. Your day-to-day will include collaborating closely with tech teams, helping translate complex impulses into user-friendly product features. You’ll find value by breaking down larger business goals into manageable user stories, ensuring every feature aligns with real business needs. Your responsibilities also extend to orchestrating smooth product launches and maintaining high standards across product processes. With a strong focus on B2B SaaS products, you’ll be optimizing operations at the crossroads of engineering, design, and customer success. Your natural curiosity and passion for learning will propel you to engage with cross-functional teams, gathering insights that feed your development roadmaps. The role thrives on your ability to communicate complex ideas clearly and fortify relationships, ultimately ensuring that Capital One continues to innovate and excel in the digital revolution. If you're ready to harness technology and creativity for making impactful changes in users' financial behavior, we want you on our team—this is your opportunity to lead the charge as we redefine product management in the technology landscape.

Frequently Asked Questions (FAQs) for Sr. Product Operations Analyst - Capital One Software (Remote) Role at Capital One
What are the primary responsibilities of a Sr. Product Operations Analyst at Capital One Software?

As a Sr. Product Operations Analyst at Capital One Software, your main responsibilities include managing the development and implementation of product features, ensuring smooth product launches, and maintaining high-quality product standards. You'll collaborate with tech teams to create comprehensive acceptance criteria, prioritize feature development roadmaps, and support the product management team in executing product strategies.

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What qualifications are needed to become a Sr. Product Operations Analyst at Capital One Software?

To qualify for the Sr. Product Operations Analyst role at Capital One Software, candidates should possess a bachelor's degree or equivalent military experience, along with at least one year of experience in product management or related fields. Preferred qualifications include a degree in computer science or engineering and familiarity with B2B SaaS products and Agile methodologies.

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How does a Sr. Product Operations Analyst at Capital One Software interact with cross-functional teams?

In the role of Sr. Product Operations Analyst at Capital One Software, you’ll frequently collaborate with diverse teams such as engineers, designers, and data scientists. This collaboration is critical for gathering insights that inform product features and align them with business objectives, creating a seamless flow from idea to execution.

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What skills are essential for a successful Sr. Product Operations Analyst at Capital One Software?

Successful Sr. Product Operations Analysts at Capital One Software possess strong analytical, communication, and organizational skills. Additionally, intellectual curiosity, the ability to influence others, and a customer-centric focus are fundamental traits that contribute to effective teamwork and product success.

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What opportunities for growth exist for a Sr. Product Operations Analyst at Capital One Software?

Capital One Software emphasizes personal development and growth for Sr. Product Operations Analysts through hands-on learning in human-centered design, technology application, and transformational leadership. There are also opportunities to contribute to strategic product decisions and collaborate on innovative solutions that have substantial business impact.

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Common Interview Questions for Sr. Product Operations Analyst - Capital One Software (Remote)
Can you describe your experience with B2B SaaS products in a product management context?

When answering this question, detail your specific roles in managing B2B SaaS products, emphasizing how you approached product strategy, feature development, and stakeholder collaboration. Use examples to illustrate your problem-solving capabilities and how you’ve adapted to challenges that arose during product launches.

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How do you ensure that the product features you implement truly address customer needs?

Discuss your methodology for gathering customer insights, such as conducting interviews, surveys, or leveraging analytics. Explain how you use this information to inform product features, ensuring they align with business objectives and genuinely enhance the customer experience.

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What strategies do you use to prioritize feature development in an agile environment?

Detail the frameworks or criteria you apply when prioritizing features in an agile context, such as value vs. effort analysis, customer demand, or strategic impact. Highlight your experience working with cross-functional teams to build a consensus around priorities.

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How do you handle conflicts among team members during the product development process?

In your response, share examples of when conflict arose and how you facilitated discussions to resolve issues. Focus on your communication skills, willingness to listen, and your ability to find common ground that aligns with team objectives.

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Describe a time when you had to use data to influence a product decision.

Share a specific example where data analysis contributed to a critical decision. Explain your approach to data collection, analysis, and how you presented your findings to inform stakeholders, ultimately driving a change or adoption of a product feature.

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What do you consider the most important aspect of a product roadmap?

Explain that in your view, the most crucial aspect of a product roadmap is its alignment with business goals and customer needs. Discuss how you ensure that the roadmap remains adaptable and responsive to changing priorities and data insights.

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How would you approach the launch of a new product feature?

Outline your comprehensive approach for launching a new product feature, from initial research and planning to stakeholder engagement and rollout strategies. Emphasize the importance of clear communication and customer support throughout the process.

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How do you stay current with technology trends that may impact product management?

Discuss your methods for staying updated on technology trends, such as following industry leaders, participating in webinars, or subscribing to relevant publications. Describe how you integrate these insights into your product strategy.

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What role do you think creativity plays in product management?

Elaborate on the significance of creativity in product management, focusing on how it drives innovation and problem-solving. Provide examples of how you’ve utilized creative approaches to overcome challenges or develop unique product features.

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Can you give an example of a successful product feature you developed and what made it successful?

Prepare a case study on a specific product feature you’ve developed, detailing the rationale behind it, the process of its creation, and the metrics that demonstrated its success. Highlight what you learned from this experience and how it informed future projects.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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DATE POSTED
December 6, 2024

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