Field Operations Manager (South)

As a Field Operations Manager at Car Benefit Solutions, you will oversee CBS schemes and manage customer relationships. You'll collaborate with teams to enhance products and services, ensuring compliance and risk awareness while delivering insightful reports and presentations. Your role will also involve leading change initiatives and maintaining scheme documentation to drive customer satisfaction and loyalty.

To be successful as a Field Operations Manager at Car Benefit Solutions, a background in account management or a similar role is essential. Strong analytical, verbal, and written communication skills are crucial, along with good IT skills and commercial understanding. Experience with compliance roles, automotive, or financial services environments will enhance your application.

The Field Operations Manager position at Car Benefit Solutions typically involves a 35-hour work week, Monday to Friday. As this role is field-based, you'll enjoy the flexibility of working from home while traveling to client appointments. There may be occasional travel to the Head Office in Bury for training or team meetings.

Field Operations Managers at Car Benefit Solutions can enjoy a competitive salary of £40,000 - £42,000 per annum, alongside valuable benefits such as the Employee Car Ownership Scheme, which offers vehicle options with zero cost or an upgrade for a monthly fee. Additionally, our strong commitment to employee wellbeing ensures a supportive work environment.

Yes, Car Benefit Solutions offers a comprehensive induction program for new Field Operations Managers. During the first month, you will receive thorough training to familiarize yourself with our operations and culture, which includes increased in-office presence to ensure a smooth transition into your new role.

To effectively answer this question, highlight specific examples where you successfully managed customer interactions, focusing on your strategies for building rapport and trust. Mention how you have overcome challenges in customer management and improved satisfaction, showcasing your ability to foster loyalty.

Discuss actionable strategies such as gathering customer feedback, analyzing service gaps, and implementing process improvements. Emphasize the importance of data-driven decisions and continuous communication with customers to enhance their experience, aligning your strategies with CBS core values.

When faced with this question, share a detailed example of a change initiative you led. Include the context, the stakeholders involved, the steps you took, and the outcomes. Always tie it back to how it benefited the customer experience or operational efficiency.

Explain your understanding of compliance requirements like FCA or GDPR and your approach to maintaining compliance in workflows. Discuss any auditing experience and the importance of keeping up-to-date with changes in regulation to safeguard the interests of both the company and customers.

Demonstrate your problem-solving skills by outlining your approach to addressing customer complaints. Discuss listening techniques, empathy, and actionable steps you would take to resolve their issues, emphasizing your commitment to customer satisfaction.

Mention any CRM systems, Excel proficiency, or experience with tools like Microsoft Power BI. Explain how you have used these tools for data analysis, reporting, or customer management effectively in previous roles, showcasing how they will aid you in the Field Operations Manager position.

Share a specific scenario where you gathered and analyzed data to make informed decisions that improved operational efficiency or customer service. Highlight the data sources, analysis techniques, and the resulting actions you took to demonstrate your analytical prowess.

Discuss your time management skills and methods, such as creating to-do lists, setting deadlines, and utilizing digital tools for scheduling. Highlight your experience in balancing multiple priorities, especially when working remotely and visiting clients.

Talk about metrics like customer satisfaction scores, compliance rates, operational efficiency, and sales growth. Explain your approach to tracking these metrics and how they inform your decision-making process as a Field Operations Manager.

Reflect on your understanding of CBS's values, such as innovation and customer excellence. Share how these principles align with your own beliefs and experiences, and discuss how you would embody their culture while contributing to the team's success.