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Manager, Digital Strategy and Performance

What We Do 

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

 

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.  


Position Overview 

Reporting to the Associate Director, Digital Marketing, the Manager of Digital Strategy and Performance will lead the development and execution of digital campaigns aimed at increasing patient engagement and recruitment. This role requires a data-driven leader who thrives on digging into analytics, identifying growth opportunities, and optimizing digital channels for maximum impact.


What You'll Be Working On
  • People manage team of digital marketing specialists.
  • Full people management responsibility including hiring, training/onboarding, participating in the performance review process, and regular goal setting/development conversations
  • Develop and implement digital marketing strategies to support patient recruitment.
  • Manage paid advertising campaigns across search, social, and display platforms.
  • Analyze performance data to uncover actionable insights and drive channel optimizations.
  • Conduct deep dives into analytics to identify growth opportunities and refine targeting strategies.
  • Regularly audit and enhance website performance and user experience.
  • Collaborate with creative teams to develop effective and engaging digital content.
  • Provide comprehensive insights and recommendations to stakeholders based on campaign analytics.
  • Strategically manage and allocate a multi-million-dollar digital marketing budget to maximize ROI while ensuring campaigns stay on track and within financial parameters.
  • Regularly report on budget performance to senior leadership, providing transparency and actionable insights to guide future decisions.
  • Lead advanced paid social strategies, with a particular emphasis on Facebook Ads Manager, to create high-performing campaigns that drive patient engagement and recruitment.
  • Continuously optimize social advertising efforts through A/B testing, audience refinement, and performance analysis to ensure alignment with organizational goals.
  • Stay up-to-date on digital marketing trends and innovations to ensure cutting-edge strategies.


Physical and Travel Requirements
  • This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 


What You Bring (Knowledge, Skills, and Abilities):
  • Expertise in Google Ads, Facebook Ads Manager, and analytics tools.
  • Strong understanding of SEO and SEM principles.
  • Passion for data analysis and uncovering growth opportunities.
  • Experienced in building a multi-million dollar ad strategy focused on deliver
  • Proactive problem-solver with excellent attention to detail.
  • Ability to lead cross-functional teams and manage multiple projects.


Certifications/Licenses, Education, and Experience:
  • Bachelor’s degree in Digital Marketing, Business, or a related field.
  • Minimum 5 years of experience in digital/performance marketing and performance optimization.


Benefits (US Full-Time Employees Only)
  • PTO/vacation days, sick days, holidays.
  • 100% paid medical, dental, and vision Insurance. 75% for dependents.
  • HSA plan
  • Short-term disability, long-term disability, and life Insurance.
  • Culture of growth and equality
  • 401k retirement plan


Diversity & Inclusion 

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.  

 

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the 

physicians and caring for patients. 

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

 

Care Access is unable to sponsor work visas at this time. 

 

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.

 

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CEO of Care Access
Care Access CEO photo
Ahmad Namvargolian
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Average salary estimate

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$80000K
$110000K

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What You Should Know About Manager, Digital Strategy and Performance, Care Access

Are you passionate about digital marketing and making a difference in healthcare? At Care Access, we’re on a mission to revolutionize how patients access clinical trials. We’re looking for a talented Manager of Digital Strategy and Performance to join our remote team. In this role, you’ll lead a dedicated team of digital marketing specialists, where you’ll have full responsibility for hiring, training, and managing team performance. Your main focus will be on developing and executing innovative digital marketing strategies to boost patient engagement and recruitment. You’ll manage a multi-million-dollar digital marketing budget, analyze performance data to optimize campaigns across search, social, and display platforms, and work closely with creative teams to produce engaging digital content. Your analytical prowess will shine as you dive deep into data, uncover actionable insights, and continuously refine our targeting strategies. At Care Access, we believe in the power of collaboration and creativity, so expect to work closely with various teams to enhance website performance and user experience. If you’re someone who thrives in a fast-paced environment, is passionate about using data to guide decisions, and wants to make a genuine impact in the healthcare sector, this position is perfect for you. Join us at Care Access, where we care for one another and for our patients, and be a part of the change you seek to create in the world of clinical research.

Frequently Asked Questions (FAQs) for Manager, Digital Strategy and Performance Role at Care Access
What are the main responsibilities of a Manager, Digital Strategy and Performance at Care Access?

As the Manager of Digital Strategy and Performance at Care Access, your primary responsibilities include leading the development of digital marketing strategies that support patient recruitment, managing paid advertising campaigns across various platforms, and analyzing performance data to optimize campaign effectiveness. You will also oversee a team of digital marketing specialists, conduct deep dives into analytics to identify growth opportunities, and ensure the overall success of your digital initiatives.

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What qualifications do I need to apply for the Manager, Digital Strategy and Performance position at Care Access?

To qualify for the Manager, Digital Strategy and Performance role at Care Access, you should have a Bachelor’s degree in Digital Marketing, Business, or a related field. Additionally, a minimum of 5 years of experience in digital and performance marketing is essential, along with expertise in Google Ads, Facebook Ads Manager, and analytics tools. A strong understanding of SEO and SEM principles, coupled with a data-driven mindset, is crucial for this position.

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How does Care Access measure the success of its digital marketing campaigns?

At Care Access, the success of digital marketing campaigns is measured through a combination of performance analytics and key performance indicators (KPIs). The Manager of Digital Strategy and Performance will analyze data to uncover actionable insights that drive channel optimizations, using metrics from both paid advertising and organic engagement to assess the effectiveness of campaigns in real-time.

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What skills are essential for a successful Manager, Digital Strategy and Performance at Care Access?

Key skills essential for success in the Manager, Digital Strategy and Performance role at Care Access include exceptional analytical abilities, expertise in digital marketing tools and platforms, excellent leadership and team management skills, and a passion for data-driven decision-making. Being a proactive problem-solver with strong attention to detail will help ensure you effectively navigate the challenges of this position.

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Can I work remotely as a Manager, Digital Strategy and Performance at Care Access?

Absolutely! The Manager of Digital Strategy and Performance position at Care Access is a remote role with less than 10% travel requirements. You can effectively contribute to our mission from anywhere in the U.S. while collaborating with talented professionals dedicated to improving patient access to clinical trials.

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Common Interview Questions for Manager, Digital Strategy and Performance
What strategies would you implement to enhance patient engagement in digital marketing campaigns?

In response, share specific strategies you would employ, such as targeted content marketing, segmented email campaigns, or personalized social media ads. Discuss your experience in utilizing analytics to continuously adapt these strategies to meet patient needs effectively.

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Describe your experience with managing a multi-million-dollar digital marketing budget.

Outline your approach to budget allocation across diverse digital channels. Provide examples of how you’ve maximized ROI and ensured campaigns remain within financial parameters while still achieving ambitious goals.

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How do you analyze the performance of digital marketing campaigns?

Discuss the specific analytics tools you utilize to track campaign performance. Talk about the metrics you prioritize, such as conversion rates, click-through rates, and cost-per-acquisition, and how they inform your optimization strategies.

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Can you give an example of a successful digital marketing campaign you've led? What were the outcomes?

Share a detailed case study of a campaign where you defined objectives, executed strategies, and analyzed results. Highlight your contributions and the quantifiable outcomes, such as improved engagement rates or increased patient recruitment.

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What is your approach to team management and development in a digital marketing context?

Explain your leadership style, emphasizing the importance of communication, mentorship, and regular feedback. Discuss how you set performance goals and create development plans to help your team grow.

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How do you stay current with digital marketing trends and innovations?

Talk about sources you follow—like industry blogs, webinars, or professional networks—that keep you informed. Emphasize your dedication to continuous learning and how this knowledge influences your strategies.

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How would you optimize a paid social campaign for better performance?

Outline the process you would follow, including A/B testing ad copy or visuals, refining target audiences, and analyzing engagement metrics to make data-driven adjustments to boost performance.

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What role does SEO play in your digital strategy development?

Emphasize the importance of integrating SEO into your overall digital strategy. Discuss how keyword research and on-page optimization inform content creation and enhance visibility in search engines.

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How do you prioritize competing projects and deadlines in a fast-paced digital environment?

Describe your organizational tactics for managing multiple projects, such as using project management tools, setting CLEAR priorities, and ensuring effective communication with stakeholders to keep everyone aligned.

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What would your approach be to enhance the user experience on our website?

Discuss specific areas you would focus on, like optimizing site navigation, improving load times, or incorporating user feedback. Explain how a positive user experience directly impacts conversion rates and patient engagement.

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Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 12, 2025

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