Brand Ambassador, Manhattan, NY

As a Brand Ambassador at Downeast Cider, your main responsibilities include hosting exciting events and demos at various locations such as stores, bars, and festivals. You'll engage customers by offering samples of our ciders, addressing their questions about our products, and creating unforgettable experiences. Your role also involves managing all necessary equipment and cider for these events. It's a fun and dynamic position that gives you the chance to be the face of one of the leading hard cider brands in the country!

To become a Brand Ambassador at Downeast Cider, you should be at least 21 years old and have reliable access to a vehicle. A proven track record of delivering exceptional customer service is essential, along with strong organizational skills. Most importantly, we’re looking for someone with a fun and vibrant personality who can connect with our customers and embody the spirit of Downeast Cider!

The Brand Ambassador role averages around 20 hours per month, predominantly during evenings and weekends. This schedule is perfect for individuals seeking flexible work hours while still being able to engage with the community and promote our fantastic ciders!

As a Brand Ambassador for Downeast Cider, you'll be involved in a variety of events, including in-store tastings, bar promotions, festivals, and community gatherings. These events are designed to showcase our unique ciders, offering customers the chance to taste, ask questions, and learn more about our brand. Every interaction is a chance to create memorable experiences that resonate with cider enthusiasts!

At Downeast Cider, we pride ourselves on fostering a positive company culture that values diversity and inclusion. We embrace everyone's unique differences and strive to create an environment that is not only fun but supportive. Our events, like the annual Holiday Party and Company Day, promote camaraderie and community among our team members, including our Brand Ambassadors.

Engaging customers at a cider tasting event starts with a warm and welcoming approach. I'd greet them with enthusiasm, offer them samples, and share interesting stories about our ciders. Asking open-ended questions about their preferences helps me tailor the experience to them and encourage conversation. The goal is to make each customer interaction memorable and enjoyable!

Sure! At my previous job, a customer was unhappy with their purchase. I listened attentively to their concerns, offered them an exchange, and even recommended a product based on their preferences. By being empathetic and proactive, I turned their negative experience into a positive one, and they left satisfied and loyal to our brand. Establishing rapport is crucial in customer service!

In challenging situations at events, I remain calm and composed. I focus on finding solutions by listening to any concerns, addressing them respectfully, and ensuring the event continues smoothly. Flexibility is key, and having a backup plan helps in effectively managing unforeseen issues that may arise during an event.

I’m motivated by the opportunity to share my passion for cider and connect with people. The chance to represent a brand like Downeast Cider, known for its quality and community focus, excites me. Engaging customers and showcasing our products at events aligns perfectly with my interests and skills!

Promoting new cider flavors involves creating excitement through storytelling. I'd share the inspiration behind each new flavor, highlight unique ingredients, and encourage customers to sample them alongside our classic offerings. Providing pairing suggestions or hosting mini tastings adds an interactive element that enhances customer experience!

I ensure I understand customer preferences by actively listening and asking targeted questions. This approach helps me gauge their taste profiles and guide product recommendations accordingly. Creating a comfortable environment for conversation allows customers to freely express their likes and dislikes, enabling me to tailor their tasting experience!

The most important quality for a Brand Ambassador is the ability to genuinely connect with people, paired with a passion for the product. Enthusiasm and approachability make it easier to engage customers, build relationships, and share the brand’s story effectively. This connection is what makes customers feel valued and excited about the brand!

At a local festival, I would ensure our booth is visually appealing and inviting. I'd interact with passersby, offer samples, and provide information about our ciders. Engaging activities, like contests or giveaways, could also attract attention and create a fun atmosphere. My goal would be to highlight the Downeast Cider experience and leave a lasting impression on every visitor!

Teamwork plays a vital role in the Brand Ambassador position, especially in event settings. It's important to coordinate with team members for smooth execution, supporting one another in setting up, engaging customers, and managing logistics. Strong communication fosters collaboration, ensuring events run efficiently and successfully!

To stay organized when preparing for events, I create a detailed checklist of tasks, including equipment, product inventory, and promotional materials. I also schedule time for setup and break down, ensuring everything goes as planned. Utilizing reminders and planning ahead allows me to focus on delivering great experiences during the event!