Field Service Representative I

As a Field Service Representative I at Carlisle Construction Materials, your primary responsibilities include managing warranty inspections, providing technical assistance at job sites, and conducting training for authorized applicators. You'll ensure that proper installation practices are followed, investigate warranty claims, and produce detailed reports for both internal and external use.

While previous commercial roofing or general construction experience is preferred, it is not required for the Field Service Representative I position at Carlisle Construction Materials. A strong work ethic, excellent communication skills, and a willingness to learn during the comprehensive training program are crucial qualifications for success in this role.

Carlisle Construction Materials offers a comprehensive 12-week paid training program for all new Field Service Representatives. This training combines both onsite learning at our Carlisle, PA campus and field training, equipping you with the essential skills and knowledge needed to excel in your role.

Field Service Representatives at Carlisle Construction Materials can enjoy several great benefits, including medical, dental, and vision coverage starting on Day 1, a 401k match, generous vacation days, paid parental leave, and an annual profit-sharing bonus of 10%-15% of base pay, along with a company vehicle.

Yes! The Field Service Representative I position at Carlisle Construction Materials allows for remote work when not in the field. You'll have the flexibility to manage your own schedule while providing outstanding service to our Commercial Roofing customers.

In answering this question, you should demonstrate your knowledge of the warranty inspection process, emphasizing the importance of adherence to company guidelines and industry standards. Discuss how you would approach inspections, the documentation involved, and how inspections impact customer satisfaction and product reliability.

When tackling multiple job sites, showcasing effective time management skills is key. Describe your approach to prioritizing tasks based on urgency and importance, perhaps mentioning tools you use for scheduling and tracking your work to ensure timely completion and service quality.

In your response, highlight the importance of clear communication and hands-on demonstrations. Talk about how you would tailor your training presentations to your audience and ensure they feel supported through follow-up visits or resources, ensuring they’re equipped for success.

First, acknowledge the customer's feelings and provide empathy. Explain that you would investigate the issue thoroughly, discuss findings with the customer, and promote solutions or alternatives that align with company policies, all while working towards restoring their trust.

Mention specific software or tools you have used, such as CRM systems or project management platforms. Talk about the importance of tracking customer interactions and managing schedules, and express your comfort with learning new technologies as needed.

Pick a specific example that showcases your adaptability and problem-solving skills. Discuss your thought process, how you communicated changes with your team, and the positive outcome that resulted from your proactive approach.

Describe your philosophy on relationship-building, including regular communication, transparency, and active listening. Give examples of how you’ve fostered strong relationships in the past that led to collaboration and positive business outcomes.

Discuss the systematic approach you would take to gather information, including interviews, site visits, and document reviews. Highlight the importance of maintaining detailed records and providing clear, actionable reports based on your findings to support decision-making.

In your response, list key skills such as technical knowledge, communication, problem-solving, and customer service orientation. Provide examples of how each skill has been vital in previous roles and contributes to overall success in a field-based position.

Your answer should reflect your enthusiasm for the role and the company. Discuss specific aspects of Carlisle Construction Materials’ mission or products that resonate with you, and how you see yourself contributing positively to the team and customers alike.