Account Manager

The Account Manager at Carmichael Lynch is responsible for executing all marketing and creative projects for assigned accounts. This includes being the primary day-to-day contact for clients, managing project timelines and budgets, and ensuring effective communication across the account team. You'll also assist in developing marketing and communication strategies while maintaining a positive agency-client relationship.

To become an Account Manager at Carmichael Lynch, candidates typically need 2 to 4 years of agency account management experience. A proficiency in Microsoft Office products, strong organizational skills, and exceptional written and oral communication abilities are essential. The ability to thrive in a collaborative and fast-paced environment is also important.

Carmichael Lynch fosters a vibrant and inclusive workplace culture for Account Managers. We emphasize diversity, equity, and inclusion, encouraging contributions from all team members. Our team supports each other while striving for excellence in their work, ensuring a positive environment where creativity and strategy come together seamlessly.

Carmichael Lynch is committed to professional development for Account Managers, providing performance reviews twice a year, training opportunities, and regular one-on-one sessions with managers. Employees are encouraged to pursue avenues for growth and development within their field.

Carmichael Lynch offers competitive, equitable salaries, robust health benefits including medical, dental, and vision coverage, a 401k match, generous PTO policies, and other advantages such as tuition reimbursement and family building benefits. These benefits reinforce our commitment to a healthy work-life balance for all Account Managers.

When managing projects, I prioritize clear communication and set expectations with the team from the outset. I utilize project management tools to track progress and regularly check in with team members to identify any potential roadblocks early on. Keeping the lines of communication open with both the team and clients is key to successfully meeting timelines.

I once had a client who was not satisfied with the direction of a campaign. I arranged a meeting to hear their concerns directly and worked with my team to address them promptly. By actively listening and making adjustments based on their feedback, we were able to turn the project around and strengthen our working relationship.

To foster collaboration, I encourage open discussions and brainstorming sessions where every team member can voice their ideas. I also make sure to recognize individual contributions to encourage participation. Creating a positive environment where everyone feels valued helps our team work more effectively together.

I take a proactive approach to budget management by setting clear budgets at the project’s outset and regularly tracking expenses against those budgets. I communicate any discrepancies early to both the internal team and clients, ensuring transparency and timely adjustments.

My strategy involves prioritization and organization. I keep a detailed calendar that outlines deadlines and key milestones for each project. This allows me to allocate my time effectively across projects and helps me to stay on top of all moving parts, ensuring nothing falls through the cracks.

I regularly read industry publications, attend webinars, and participate in networking events to stay informed about market trends. I also share insights with my team to incorporate new ideas into client strategies, ensuring we stay ahead of the competition.

I have worked closely with creative teams throughout the creative development process, from initial brainstorming to final approval. I enjoy collaborating to translate a client’s vision into a tangible campaign while ensuring the project stays within strategic parameters and budget.

To communicate effectively with clients, I prioritize regular updates through emails and scheduled calls. I tailor my communication style to match their preferences, ensuring they feel supported and informed throughout the project lifecycle.

I approach client feedback with an open mind, viewing it as an opportunity for improvement. I listen carefully to their concerns and work with my team to address any issues while keeping the client informed about how we’re implementing their feedback.

A successful project outcome is one where we meet, or exceed, the client’s expectations in terms of both deadlines and results. It’s about delivering quality work that drives client satisfaction and seeing measurable success for their campaigns.