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Communications Intern

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Job Description

  • Monitoring and analysing media coverage to identify emerging trends, potential risks, and opportunities for the company
  • Track and report on key performance indicators to evaluate the effectiveness of communication strategies
  • Supporting Corporate Comms activities, such as drafting LinkedIn content for corporate and employer branding, keeping corporate touchpoints updated
  • Drafting and distributing press releases, media alerts, and other communication materials to targeted media outlets
  • Providing support for special projects as needed

Qualifications

  • Currently enrolled in or recently graduated from an Institute of Higher Learning (IHL) program in Communications, Journalism, Public Relations, Marketing or a related field
  • Previous internship or project experience in corporate communications or public relations is a plus but not mandatory
  • Strong verbal and written skills in English
  • Strong attention to detail to ensure accuracy and consistency in all communication materials
  • Ability to track and report on key performance indicators
  • Ability to manage multiple tasks and responsibilities efficiently across differing urgency and deadlines
  • Familiarity with Google Suite, LinkedIn and Slack
  • Ability to work independently in hybrid/remote settings with a regional team

Additional Information

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement

What You Should Know About Communications Intern, Carousell Group

Join Carousell Group as a Communications Intern in Kuala Lumpur and immerse yourself in the dynamic world of media and communication! At Carousell, we are on a mission to make secondhand the first choice and are seeking a passionate intern to help us share our story. As a part of our enthusiastic team, you'll have the opportunity to monitor and analyze media coverage, spotting emerging trends and risks that can influence our strategies. You’ll track key performance indicators to gauge the effectiveness of our communication efforts, ensuring we hit our targets and resonate with our audience. Your tasks will also include crafting engaging LinkedIn content for corporate and employer branding, as well as drafting press releases and media alerts. If you’re a current student or recent graduate in Communications, Journalism, Public Relations, or Marketing, this is an excellent chance to gain hands-on experience and make meaningful contributions. While previous internship experience is a plus, what matters most is your passion for the industry and your ability to convey ideas effectively. If you’re detail-oriented and able to juggle multiple tasks with ease, we want to hear from you! Let’s create magic together at Carousell.

Frequently Asked Questions (FAQs) for Communications Intern Role at Carousell Group
What are the main responsibilities of a Communications Intern at Carousell Group?

As a Communications Intern at Carousell Group, you'll be involved in monitoring and analyzing media coverage, drafting press releases, and supporting corporate communications activities, including creating engaging content for LinkedIn. Your role will also require you to track key performance indicators to assess the success of our communication strategies.

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What qualifications should I have to apply for the Communications Intern position at Carousell Group?

To apply for the Communications Intern position at Carousell Group, you should be currently enrolled in or recently graduated from a program in Communications, Journalism, Public Relations, or Marketing. While prior internship experience is beneficial, it’s not mandatory. Strong verbal and written English skills, attention to detail, and proficiency in tools like Google Suite and LinkedIn are also important.

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How does Carousell Group define its company culture for Communications Interns?

Carousell Group fosters a collaborative culture defined by our HEART values: Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork. As a Communications Intern, you will be part of a passionate team that values collaboration and aims to make a positive impact in the secondhand market.

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Is work experience necessary for the Communications Intern role at Carousell Group?

While previous internship or project experience in corporate communications or public relations can be advantageous, Carousell Group is open to candidates who demonstrate strong communication skills and a passion for the industry, regardless of prior experience.

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What tools should a Communications Intern at Carousell Group be familiar with?

A Communications Intern at Carousell Group should be familiar with various tools, particularly Google Suite for document collaboration, LinkedIn for corporate branding efforts, and Slack for team communication. Comfort using these tools will help you manage your tasks efficiently.

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Common Interview Questions for Communications Intern
How would you approach monitoring media coverage as a Communications Intern at Carousell Group?

I would employ a strategic approach by regularly scanning multiple news sources, social media platforms, and industry publications. By identifying key trends and mentions related to Carousell, I can provide insights that guide our communication strategies effectively.

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Can you describe a potential project you would support during your internship?

A potential project could involve drafting a press release for a new product launch. I would research key details, understand our target audience, and ensure the messaging aligns with our brand values, ultimately enhancing our outreach efforts.

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What do you know about Carousell Group’s role in the secondhand marketplace?

Carousell Group plays a leading role in promoting the benefits of buying and selling secondhand items across Southeast Asia, making it the preferred choice for many. The platform encourages sustainability and conscientious consumption, aligning closely with trending consumer values.

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How do you prioritize tasks when managing multiple projects?

I prioritize tasks by assessing deadlines and the urgency of each project, using tools like to-do lists and project management apps if necessary. Communication with team members also helps ensure I'm aligned with company priorities.

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What strategies would you use to evaluate the effectiveness of communication strategies?

To evaluate effectiveness, I would track engagement metrics on social media and analyze media coverage to see if our messages are resonating. Regular feedback from stakeholders can also provide insights for continuous improvement.

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How comfortable are you with creating content for LinkedIn?

I’m quite comfortable creating content for LinkedIn. I understand the importance of professional tone, engaging visuals, and relevant hashtags. Tailoring content to showcase Carousell’s values would be my priority to attract the right audience.

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What recent trend in corporate communications do you find impactful?

An impactful trend in corporate communications is the increasing emphasis on transparency and authenticity. Brands are sharing more behind-the-scenes content, which helps build trust with their audience and encourages genuine connections.

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How would you handle negative media coverage of Carousell?

I would respond quickly and thoughtfully, gathering all relevant information to craft a clear and honest message. It's crucial to address concerns transparently, ensuring that our audience understands our position and actions to rectify any issues.

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Can you give an example of how you’ve effectively communicated in a group setting?

In a group project at university, I coordinated with teammates to compile our research findings. I facilitated discussions, ensuring everyone's input was valued while maintaining focus on our objectives, leading to a successful presentation.

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Why do you want to work as a Communications Intern at Carousell Group?

I am excited about the opportunity to work as a Communications Intern at Carousell Group because I admire your commitment to sustainability and innovation in the secondhand market. I'm eager to contribute to a mission I believe in while developing my communication skills in a vibrant environment.

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at carousell, we believe in more than just buying and selling. we believe in the power of possibilities that people bring to the process. through every buyer, seller and listing, we believe there’s opportunity beyond the transactional. our mission...

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Internship, hybrid
DATE POSTED
March 20, 2025

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