Retail Operations Manager

Catbird is seeking a dedicated and experienced Retail Operations Manager to drive operational efficiencies across all retail locations.  Oversee the development of company standard operating procedures (SOPs), streamline store communications, assess and deliver new store technologies and as the Retail Operations Manager, you will play a crucial role in expanding our brand presence, ensuring consistency in operations, and optimizing store performance.

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

• Partner in planning and execution of new store openings, ensuring a seamless and successful launch.
• Collaborate with cross-functional teams, including retail, design, merchandising, facilities and marketing, to ensure timely store setup.
• Partner to develop and manage detailed project plans, budgets, and timelines for each store opening.
• Partner with Retail Regional Managers to coordinate store training, and readiness to ensure a smooth transition to full operations.
• Partner with IT/MRO to set up each new location’s IT infrastructure and maintenance programs
• Conduct post-opening evaluations to identify successes and areas for improvement.
• Create, review, and enhance retail standard operating procedures to ensure consistency in store operations.
• Collaborate with department heads to document and refine processes for store operations, inventory management, customer service, and more.
• Maintain an organized repository of up-to-date SOPs for easy access and reference.
• Partner with retail training team to ensure up-to-date SOP’s are incorporated into retail training materials
• Analyze store performance metrics to identify areas of operational improvement and implement strategies to enhance efficiency.
• Partner with cross functional teams to ensure that retail stores have sound inventory management, low shrink and consistent improvements to processes and procedures when handling products.  
• Implement technology solutions and tools to streamline operations and improve customer experience.
• Provide support and guidance to store managers and operational staff, ensuring alignment with company objectives.
• Partner with Regional Manager to conduct regular performance evaluations, provide constructive feedback, and support professional development.
• Foster a positive and collaborative work environment that encourages innovation and teamwork.
• Ensure adherence to company policies, procedures, and brand standards across all retail locations.
• Conduct regular audits and assessments to maintain high levels of quality and customer satisfaction.
• Collaborate with legal and compliance teams to ensure regulatory requirements are met.

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Proven experience in retail operations management, with a focus on new store openings and SOP development.  With 5+ years as a Store manager or above (equivalent)
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Analytical mindset and proficiency in data analysis tools to drive informed decisions.
• Excellent leadership, communication, and interpersonal skills.
• Experience in implementing process improvements and technology solutions.
• Understanding of inventory management, retail operations, and customer service best practices.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing priorities and a fast-paced environment.

• Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision. 
• 15+ vacation days and 7 sick days, plus an extra day off during the month of your birthday 
• 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds. 
• Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year 
• Parental Leave: 12 weeks are 100% paid. 
• The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. 
• A generous employee discount
• Pre-taxed MetroCards to save money on getting to work!
• Discounted Citi Bike Annual Membership  
• Regular company-wide parties, brunches & happy hours 
• A warm, casual work environment where people can really be themselves