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Deputy Director - job 4 of 8

Job Description

The New York City Employees’ Retirement System (NYCERS) was founded by the New York State Legislature in 1920 with 13,331 members. Today, NYCERS has grown into one of the largest municipal public employee retirement systems in the United States with nearly 375,000 active/vested members, retirees and beneficiaries. NYCERS is a defined benefit retirement plan and a cost-sharing, multiple employer public employee retirement system. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Working for the City of New York, you will receive excellent benefits, including healthcare, vision benefits, dental benefits, as well as the opportunity to participate in the City’s retirement plan. NYCERS offers a hybrid work environment with partial onsite work and partial telework.

Job Description:
The New York City Employees’ Retirement System Membership and Service Division seeks a Deputy Director. Under the direction of the Membership and Service Director, the Deputy will support all activity within the Division including strategic planning, performance management and measurement, process improvement, change management, recruiting, training, and people leadership. NYCERS is in phase 2 of a Legacy Replacement Project, which will replace the current mainframe operating system. As these Phases are deployed, the role and responsibilities will shift as the Division is reorganized to maximize the functions and efficiencies provided by the new system.

Success in the role will require:

- A Service mindset and leading with our members and member experience in mind
-Ensuring the Division has measurable goals, clear SLAs and detailed plans to achieve and maintain service levels
-Driving continuous process improvement and automation activities across the Division
-Conveying information, ideas, and expectations clearly and efficiently, fostering collaboration, engagement, strong relationships, trust, and productivity within their teams. Understanding what your director wants to achieve and creating effective lines of communication with your director to help them achieve those goals. Communicating the progress of your team and your work so they are aware of the direction and progress of the Division. Providing your expertise and judgment to your director to help them be more effective in their role.
-Facilitate collaboration within the Membership and Service Division and with other internal and external stakeholders. The Deputy will maintain strong relationships with NYCERS’ external stakeholders and partners such as NYC Health and Hospitals, MTA, NYC OPA-FISA, and other City agencies.
-Navigate and facilitate organizational transitions through to the adoption of new initiatives, processes, or strategies. Successful change management requires leaders to understand the dynamics of change, engage and motivate their teams, and overcome resistance. Demonstrate strong leadership during the change process by setting expectations, inspiring others, and modeling the desired behaviors. Actively manage resistance and proactively address issues.
-Allocate the necessary resources to support the change effort, including identifying staff, needed technology or tools, challenges and highlighting and mitigating potential issues. Focus on building and developing high-performing teams, identifying individual strengths, providing opportunities for growth, and fostering a collaborative and supportive work environment that encourages innovation and continuous improvement.
-Effectively evaluate, track, and improve the performance of individuals, teams, and the organization. The ability to set clear objectives, monitor progress, provide feedback, and facilitate growth to optimize individual and team performance.
-Develop comprehensive performance plans that outline objectives, strategies, and action steps to achieve desired outcomes for each team. These plans should consider the organization's overall strategy and steps to achieve success. Conduct in-depth analysis of performance data to identify trends, patterns, and areas for improvement or to highlight and share successes. Utilize analysis and data to make informed decisions, adjust strategies if necessary, and allocate resources effectively.
-Approach complex situations, gather and analyze information, identify patterns and trends, delegate decision making, and develop effective solutions. Make informed decisions, address challenges, and drive organizational success. Conduct strategic analysis, considering long-term goals to identify emerging opportunities, risks, and challenges for the organization. Encourage innovative thinking and creative problem-solving approaches. Lead by example to foster an environment that supports experimentation, exploration of new ideas, and alternative solutions.

Required Experience
- Minimum of two years in the capacity of a manager where responsibilities included direct reports in managerial and/or supervisory positions.
- Prior experience in Benefits Administration/Operations, including defined benefit retirement plan administration or relevant related experience.

About the Membership and Service Division:
The Membership and Service Division consists of Six (6) units: Member Service, Service Processing, Buy Back, Active Accounts Review, Tier 1- 2 Loans and Refunds, and Tier 3, 4 and 6 Loans. In addition to the Division Director, there are two Deputies that oversees the various Unit. Each Deputy is responsible for the units under their leadership.

Member Service
The Member Services Unit handles all aspects of work relating to the processing of New Member Applications, Agency to Agency Transfers, System to System Transfers, Restored Pensioners, Plan Changes, Membership/Tier Reinstatements, Membership Verification, Cancellation of rates due to anniversary dates and the updating of Member’s/Pensioner’s profile. Processing New Membership Applications involves several tasks to ensure the member’s information is accurately and completely updated into the pension system.

Service Processing
The Service Processing Unit’s primary function is to produce service summaries and ensure members receive credit for all services rendered. A service summary reflects the history of an individual’s public service as it relates to the NYCERS system. It includes time served while a NYCERS member and time that was purchased or transferred by the member. The unit ensures that each member is credited for all services rendered and purchased.

Buy Back
When an individual begins working for New York City or another participating employer, they have the option of joining NYCERS if they are not eligible to join one of the other four NYC Retirement Systems. Some individuals opt not to join immediately. When an individual does become a member, they have the option of buying back the service for the time during which they were a New York City or New York State employee, but were not a NYCERS member, including previous memberships in other New York State public retirement systems. The Buy Back Unit processes the following types of buy back applications: Military and Previous City/State service. They also process claims for Layoff and Childcare Leave service during membership for certain titles.

Active Accounts Review
The Active Accounts Review Unit is responsible for determining the funding levels in Tier 3, 4 and Tier 6 members’ Member Contributions Accumulation Fund {MCAF} and Tier 2, 3, 4 and Tier 6 members’ Retirement Reserve Fund {RRF}. The unit determines if the members’ accounts are fully funded/underfunded/or overfunded. If a deficit exists, the active member has the option of paying the deficit in a lump sum payment or through payroll deductions. In some plans the member must pay the deficit in order to be eligible for a Retirement Benefit.

Tier 1-2 Loans / Refunds
The Tier 1-2 Loans / Refunds Unit processes loan and excess contribution applications for Tier 1 and 2 NYCERS members. The unit also processes refunds of Member’s Accumulated Salary Deductions and Additional Member Contributions. The unit also transfers members’ accounts to other public retirement systems within New York State.

Tier 3, 4, and 6 Loans
The Tier 3, 4, and 6 Loans Unit processes loan applications for all NYCERS Tier 3, 4, and 6 members who are in a NYCERS plan that allows them to borrow money from their pension.

Qualifications

1. A baccalaureate degree from an accredited college or university including or supplemented by 12 credits in mathematics, statistics, accounting, and/or actuarial science and four years of satisfactory full-time experience implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations, 18 months of which must have been in an administrative, managerial or executive capacity or supervising professionals implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations; or

2. An associate degree or 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and six years of satisfactory full-time experience as indicated in “1”; or

3. Education and/or experience equivalent to “1” or “2” above. However, all candidates must have 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and the 18 months of experience in a supervisory, administrative, managerial or executive capacity as described in “1” above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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What You Should Know About Deputy Director, City of New York

Are you ready to take the lead in shaping the future of retirement services? The New York City Employees’ Retirement System (NYCERS) is on the lookout for a Deputy Director to join our vibrant Membership and Service Division. This role is perfect for those who thrive in dynamic environments and are passionate about enhancing the member experience! As the Deputy Director, you’ll be at the heart of strategic planning, performance management, and driving continuous process improvement in our mission to serve nearly 375,000 members. You’ll partner closely with the Membership and Service Director, guiding a talented team as we embark on exciting changes and improvements stemming from our Legacy Replacement Project. Your influence will help ensure we meet our measurable goals and maximize efficiency while fostering a culture of collaboration and trust. In this hybrid work environment, effective communication will be key as you guide your team through organizational transitions, advocate for innovative thinking, and address challenges head-on. You’ll also engage with various city stakeholders, enhancing relationships that will further our mission. With your extensive managerial experience, particularly in Benefits Administration, you’ll not only evaluate and track performance but also promote a supportive atmosphere where every team member can excel. If you’re excited about making a real difference in the lives of public employees while working for a prestigious organization, join us in delivering top-notch service and ensuring a secure retirement for New Yorkers. Let's build a better future together at NYCERS!

Frequently Asked Questions (FAQs) for Deputy Director Role at City of New York
What are the main responsibilities of the Deputy Director at NYCERS?

As a Deputy Director at the New York City Employees’ Retirement System (NYCERS), your main responsibilities will include supporting strategic planning and performance management within the Membership and Service Division. You will facilitate continuous process improvement, provide leadership to your team, and ensure that measurable goals are set and met to enhance member experience.

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What qualifications are required for the Deputy Director position at NYCERS?

To qualify for the Deputy Director position at NYCERS, candidates must have at least a bachelor's degree with coursework in mathematics, statistics, accounting, or actuarial science, along with four years of relevant experience. This includes a minimum of 18 months in a managerial capacity, making it essential to have a solid background in retirement plan administration and team leadership.

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How does the Deputy Director contribute to change management at NYCERS?

In the Deputy Director role at NYCERS, you will navigate and facilitate organizational changes brought on by new initiatives and processes. This involves engaging teams during transitions, proactively addressing resistance, and utilizing strong leadership skills to inspire and motivate your staff throughout the change management journey.

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What type of work environment can a Deputy Director expect at NYCERS?

NYCERS offers a hybrid work environment that combines onsite work with telework opportunities. As a Deputy Director, you will enjoy flexibility while collaborating with your team and stakeholders to drive service improvements and ensure effective communication within the Membership and Service Division.

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What are the goals of the Membership and Service Division at NYCERS?

The goals of the Membership and Service Division at NYCERS include providing excellent service to members, enhancing efficiency through process improvements, and ensuring clear communication and collaboration across the organization. The Deputy Director will play a critical role in achieving these goals by setting measurable objectives and building strong, high-performing teams.

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Common Interview Questions for Deputy Director
How do you prioritize tasks as the Deputy Director at NYCERS?

In the role of Deputy Director at NYCERS, prioritizing tasks involves assessing deadlines, the urgency of goals, and the impact of tasks on member satisfaction. Creating a comprehensive plan that outlines short-term and long-term objectives helps ensure that critical tasks receive the attention they need for successful completion.

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Can you describe your experience with change management?

When discussing change management experience, it’s effective to highlight specific examples where you led a team through a transition, addressing concerns, setting expectations, and inspiring support for new processes or tools. Emphasize how you facilitated smooth transitions and maintained team morale during the change process.

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What strategies do you implement for team performance evaluation?

In evaluating team performance, strategies such as setting clear objectives, regularly monitoring progress, and fostering an open environment for feedback are crucial. Articulating how you use data to pinpoint areas of improvement and success showcases your commitment to optimizing team performance.

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How do you foster collaboration within your team?

To foster collaboration within your team, I prioritize creating an inclusive environment where all voices are heard. Regular team meetings, brainstorming sessions, and encouraging cross-departmental partnerships are excellent ways to strengthen collaboration and relationship-building.

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How do you approach performance management for your direct reports?

My approach to performance management involves setting measurable goals and providing continuous feedback to my team members. I believe in personalized coaching and development opportunities to help each individual reach their potential while aligning with the organization’s objectives.

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What experience do you have with Benefits Administration?

Describing experience with Benefits Administration involves sharing specific roles or projects where you dealt with retirement plan provisions, compliance, or system implementations. Illustrating how this experience equips you for the Deputy Director role will add weight to your expertise.

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How do you communicate effectively with stakeholders?

Effective communication with stakeholders occurs through regular updates and transparent discussions about goals and expectations. In my previous roles, I have developed tailored communication strategies to ensure all parties are aligned and informed, which nurtures trust and supporting relationships.

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Can you provide an example of improving a process in your past roles?

I’d suggest preparing an example that outlines the initial state of a process, the challenges faced, and the steps taken to implement improvements. Focus on the impact of those changes, such as increased efficiency or enhanced member satisfaction, to underscore your contributions.

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What tools do you use for tracking performance data?

Utilizing tools such as performance management software or dashboards that consolidate key metrics is vital for tracking performance data. Discussing your familiarity with data analysis techniques and software demonstrates your capability to leverage technology for strategic decision-making.

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How do you handle resistance during organizational changes?

Handling resistance during organizational changes requires empathy and clear communication. I focus on actively listening to concerns, addressing them thoughtfully, and providing concrete examples of the benefits the changes will bring. Engaging with team members in discussions about their worries can significantly ease the transition.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 30, 2024

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