Norwegian Speaking customer support for streaming service - Remote in Greece

As a Norwegian Speaking Customer Support representative with Patrique Mercier Recruitment, you will handle a variety of tasks including assisting customers with their accounts and subscriptions, troubleshooting streaming issues, and providing personalized content recommendations. Your role will involve delivering exceptional service via phone, email, and chat while professionally resolving customer complaints and maintaining detailed records of interactions.

To apply for the Norwegian Speaking Customer Support position at Patrique Mercier Recruitment, you must be fluent in Norwegian, both spoken and written. Excellent communication and interpersonal skills are crucial, along with prior experience in customer service preferred. Strong problem-solving abilities and the ability to work independently in a remote setting are essential for success in this role.

Absolutely! The Norwegian Speaking Customer Support role at Patrique Mercier Recruitment is completely remote, allowing you to work from any location in Greece. This provides you the flexibility to balance your work and personal life while being part of a dynamic team.

As a Norwegian Speaking Customer Support representative at Patrique Mercier Recruitment, you'll benefit from a comprehensive training program that prepares you for the role. Our dedicated approach includes performance bonuses, two extra salaries per year, and ongoing support from team members to ensure you feel confident and successful in your position.

In addition to working in an engaging remote environment, as a Norwegian Speaking Customer Support representative at Patrique Mercier Recruitment, you'll enjoy benefits like private health insurance, performance bonuses, a fully paid training program, and two extra salaries throughout the year, which enhance your job satisfaction and overall well-being.

When answering this question, highlight specific experiences that showcase your customer service skills. Discuss scenarios where you successfully resolved issues, explained complex information to customers, or received positive feedback. Relate your experience back to how it would benefit your performance in the Norwegian Speaking Customer Support role.

In your response, demonstrate your conflict resolution skills by providing an example of a difficult situation you faced in the past. Explain your approach to listening actively, empathizing with the customer's feelings, and finding a solution that satisfies both the customer and the company.

Share the tools and methods that help you manage your time and tasks effectively while working remotely. Discuss your use of digital tools for scheduling, note-taking, and setting priorities. Emphasize the importance of clear communication with your team and how you keep everyone aligned on goals.

When addressing this question, demonstrate your knowledge of the streaming service's features and value. Sell the service as if you were speaking to a friend, highlighting its unique offerings, user-friendly interface, and potential content that aligns with their interests.

Before the interview, research the streaming service and its main competitors. Discuss aspects such as content variety, user experience, pricing, and geographical availability. Your ability to discuss this intelligently will show your interest in the role and company.

Talk about your familiarity with different customer service software and tools you have used in previous roles. Emphasize your willingness to learn new systems quickly and your adaptability in utilizing technology to enhance customer support.

Highlight traits and skills that align with the company's values and the job requirements, such as being customer-focused, problem-solving, and enthusiastic about helping others. Share personal motivations for applying and how your unique experiences will contribute positively to the team.

Explain your method for evaluation and prioritization based on urgency and complexity. Mention strategies like categorizing inquiries, using a ticket system, or maintaining open communication with team members to manage workload effectively while ensuring all customers are attended to promptly.

Provide a concrete example where you successfully resolved an issue for a customer, detailing the steps you took to rectify the situation. Highlight your empathy and communication skills, as well as the positive outcome that strengthened the relationship with the customer.

Share your enthusiasm for the role by discussing specific aspects that draw you in, such as the opportunity to engage with customers, the chance to work with a well-known streaming service, and how this aligns with your personal interests and career goals.