Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Account Operations Manager image - Rise Careers
Job details

Account Operations Manager

Account Operations Manager Job ID 196468 Posted 03-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Cincinnati - Ohio - United States of America, Cleveland - Ohio - United States of America, Columbus - Indiana - United States of America, Detroit - Michigan - United States of America, Fort Wayne - Indiana - United States of America, Grand Rapids - Michigan - United States of America, Pittsburgh - Pennsylvania - United States of AmericaAbout the Role:As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.What You’ll Do:+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.+ Promote organizational capabilities and identify sale opportunities to potential clients.+ Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.+ Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.+ Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.+ Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.+ Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.+ Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.What You’ll Need:+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.+ Extensive organizational skills with a strong inquisitive mindset.+ Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureEqual Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)About the Company:CBRECBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 400 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting.As an employee at CBRE, you have the freedom to make your own path. Your career is in your own hands; there’s no need to wait to be shown the way. "It’s about how well you perform, not just how long you’ve worked here and you're encouraged to take intelligent risks and explore new ideas and innovations. Our scale gives you mobility and a broader choice of opportunities. You'll always have a team behind you.Company Size:10,000 employees or moreIndustry:Real Estate/Property ManagementFounded:1906Website:http://www.cbre.com/
CBRE Glassdoor Company Review
4.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CBRE DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of CBRE
CBRE CEO photo
Robert E. Sulentic
Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Operations Manager, CBRE

Are you an experienced leader looking for an exciting opportunity? Join CBRE as an Account Operations Manager in Pittsburgh, PA, and help us redefine the facilities management landscape! In this role, you'll be responsible for overseeing a talented maintenance management team, ensuring everything runs smoothly and efficiently in our small to medium-sized facilities. You'll be at the heart of our operations, coordinating daily activities, managing service contracts, and most importantly, creating a positive work environment where your team can thrive. As you mentor and coach staff, you'll promote organizational capabilities and spot potential sales opportunities to expand our client base. Your role will also involve performing inspections, resolving issues, and ensuring our operations comply with all necessary safety and regulatory standards. With a focus on teamwork, you’ll leverage your in-depth knowledge to integrate various disciplines and achieve our collective goals. At CBRE, we provide ample growth opportunities, so whether you bring a degree or considerable hands-on experience, you're encouraged to be proactive and innovative. Your impact matters here, as we celebrate diversity and commitment to inclusion across our company. If you’re passionate about leading a dedicated team and driving operational excellence, we’d love for you to apply and potentially take the next step in your career with us!

Frequently Asked Questions (FAQs) for Account Operations Manager Role at CBRE
What are the primary responsibilities of an Account Operations Manager at CBRE?

As an Account Operations Manager at CBRE, your primary responsibilities include supervising maintenance staff, managing service contracts, coordinating daily activities, mentoring team members, and ensuring compliance with safety regulations. Additionally, you'll track vendor performance and promote organizational capabilities to identify sales opportunities.

Join Rise to see the full answer
What qualifications are needed to apply for the Account Operations Manager position at CBRE?

To apply for the Account Operations Manager position at CBRE, candidates typically need a Bachelor's Degree along with 3 to 5 years of relevant experience. Alternatively, a combination of experience and education may be considered. Experience in staffing, training, and performance appraisal is preferred.

Join Rise to see the full answer
How does CBRE support employee development for Account Operations Managers?

CBRE is committed to employee development, providing training and mentorship opportunities for Account Operations Managers. They encourage continuous learning, performance evaluations, and coaching to foster both personal and professional growth within the company.

Join Rise to see the full answer
What sets apart CBRE as an employer for an Account Operations Manager role?

CBRE, as the world’s largest commercial real estate services firm, offers a unique environment where your performance drives your career progression. The company values diversity, encourages innovation, and provides a supportive team atmosphere to help Account Operations Managers succeed in their roles.

Join Rise to see the full answer
Can an Account Operations Manager at CBRE impact client relationships?

Absolutely! As an Account Operations Manager at CBRE, you will have direct interactions with clients. You are responsible for client inspections, addressing concerns, and ensuring a high level of service delivery, thus significantly impacting client relationships and satisfaction.

Join Rise to see the full answer
Common Interview Questions for Account Operations Manager
How do you manage a team's performance in your current or past roles?

Discuss your approach to performance management, emphasizing your methods for setting clear expectations, conducting regular evaluations, and providing constructive feedback. Mention specific examples of how you’ve motivated team members to achieve their goals.

Join Rise to see the full answer
What strategies do you use to ensure compliance with safety regulations?

Share your experience with safety compliance by highlighting your understanding of local regulations and your methods for monitoring these standards in the workplace. Give examples of how you’ve handled inspections and resolved compliance issues in your previous roles.

Join Rise to see the full answer
Describe a time you identified an opportunity for operational improvement.

Use the STAR method to detail a specific instance where you noticed inefficiencies. Focus on the steps you took to address the issue, the solutions you implemented, and the positive outcomes that followed.

Join Rise to see the full answer
How do you handle conflicts within your team?

Explain your approach to conflict resolution. Highlight your skills in identifying the roots of conflicts, listening to all parties, and facilitating discussions to reach a consensus that fosters teamwork and collaboration.

Join Rise to see the full answer
What experience do you have with vendor management?

Describe your experience in working with vendors, encompassing contract negotiations, performance monitoring, and addressing any issues that arise. Provide examples to illustrate your ability to manage these relationships effectively.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced environment?

Talk about techniques you use for prioritization, such as the Eisenhower Matrix or task lists. Discuss real examples where effective prioritization helped you meet deadlines and manage team workload efficiently.

Join Rise to see the full answer
Can you provide an example of how you’ve promoted team development?

Share a specific story about how you identified skill gaps within your team and the initiatives you put in place to address them. This could involve training sessions, mentorship programs, or cross-training among team members.

Join Rise to see the full answer
What role do you play in client relationship management?

Describe your experience in maintaining and nurturing client relationships. Highlight how you address client needs, handle feedback, and ensure a high standard of service, illustrating with specific examples from your past roles.

Join Rise to see the full answer
How do you ensure adherence to company policies in your department?

Explain the methods you use to communicate policies to your team and ensure they are understood and followed. Include examples of how you've reinforced these policies through regular training and communication.

Join Rise to see the full answer
What tools or software do you find essential in managing operations effectively?

Discuss the tools and software you’re experienced with that enhance operational management, such as Microsoft Office Suite, project management tools, or any specialized software for tracking performance, budgets, or compliance.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
CBRE Hybrid East Los Angeles, CA
Posted 10 days ago
Photo of the Rise User
Morguard Hybrid 970 N Congress Ave, Boynton Beach, FL 33426, USA
Posted 6 days ago
Photo of the Rise User
Posted 13 days ago
Photo of the Rise User
Boyd Gaming Hybrid 2717 Delta Downs Dr, Vinton, LA 70668, USA
Posted 4 days ago
Photo of the Rise User
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Photo of the Rise User
Posted 6 days ago

CBRE is the world’s largest commercial real estate services and investment company, with the #1 global market position in leasing, property sales, outsourcing, property management and valuation. CBRE is also the largest commercial property develop...

240 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 5, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!