Product Training Specialist (USA)

USA

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

To ensure our clients are ready to use the Cedar platform effectively from day one, the Training & Content Specialist will create, maintain and improve training materials and conduct client- and internal-facing training sessions. Additionally, the Training & Content Specialist will work cross-functionally with our product and commercial teams to ensure that updates to our products are appropriately reflected in our materials. 

This role will report directly to the Sr. Manager, Product Success and have the opportunity to collaborate on updates to cross-functional processes and training methodology. 

In this role you will:

• Conduct Client Training: Deliver pre- and post-live training sessions for client end-users and trainers, covering Cedar’s core product and their operational impact
• Develop Training Materials: Design and create high-quality training materials, including E-learning lessons, help center articles, training manuals, one-pagers, and slide decks, using tools in the Google Suite and Adobe Captivate
• Facilitate Internal Training: Conduct training sessions for new and tenured employees to ensure they have a deep understanding of the Cedar product suite
• Collaborate with Cross-Functional Teams: Work closely with product, commercial, and support teams to ensure training materials align with product updates and address client needs.
• Become a Cedar Product Expert: Develop a deep understanding of the Cedar platform to effectively train and support our users and cross-functional partners

Impact and Growth Opportunities:

• Delight End-Users: Your work will directly contribute to our user population’s first impression of our products. We know first impressions are everything. 
• Enable Cross-Functional Partners: Through introducing the Cedar product suite to new employees and educating all Cedarians on new product updates, you will break down silos and enable all of Cedar to be champions of our product. 
• Collaborate with Experts: Work in a dynamic, cross-functional team environment with opportunities to learn from and collaborate with experts in training, support, product management, and marketing.
• Advance Your Skills: Gain experience in content development, end-user training, and enhance your critical thinking and problem-solving skills.
• Drive Strategic Initiatives: Contribute to Cedar’s long-term vision by directly contributing to efforts that address key metrics such as end-user satisfaction and efficiency.

Required Skills & Experience:

• 1-2 years of experience in a client-facing training role
• Strong presentation skills. Ability to command a virtual or in-person room effectively and reach a diverse audience at various levels.
• Excellent written and verbal communication skills
• Ability to create effective client-facing training content
• Ability to learn quickly and meet deadlines
• Highly motivated with a strong work ethic and good judgment
• Strong interpersonal skills - you care about people and are passionate about helping others!
• Willingness to travel to client sites on occasion

Bonus Qualifications:

• A strong preference will be given to candidates with experience or expertise in Adobe Captivate or similar authoring tools.
• Knowledge of or experience with healthcare or medical billing
• Experience teaching people how to use software

Compensation Range and Benefits:

• Salary Range*: $85,000 - $100,000
• This role is also equity eligible 
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-REMOTE

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.

As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.