Billing Analyst

As a Billing Analyst at Centivo, your primary responsibilities include managing client invoicing, processing payments to vendors, running monthly adjustment reports, and reconciling discrepancies related to billing. You'll collaborate with multiple teams, including Client Success and Systems Configuration, ensuring that all financial operations align with our clients' needs and expectations.

To qualify for the Billing Analyst position at Centivo, candidates should have at least 2 years of experience in billing or financial roles. A high school diploma is required; however, an Associate's or Bachelor's degree is preferred. Familiarity with automated claim adjudication systems, particularly El Dorado-Javelina and Health Rules Payor (HRP), is essential, along with proven skills in Microsoft Excel.

Centivo values the growth of its employees and provides a collaborative and supportive environment for Billing Analysts. You will have opportunities to engage in ongoing training sessions, learn about healthcare financial operations, and gain insights into effective billing practices, setting a solid foundation for personal and professional growth in your career.

A Billing Analyst at Centivo should be proficient in Microsoft Excel, including advanced functions like pivot tables and VLOOKUP. Familiarity with Microsoft Word, Teams, and Outlook are also beneficial, as these tools are commonly used for communication and reporting tasks within the team.

A successful Billing Analyst at Centivo possesses strong attention to detail, exemplary customer service skills, and the ability to prioritize tasks efficiently. Excellent interpersonal skills are vital for building relationships within teams and with clients, ensuring smooth communication and effective problem resolution in billing matters.

When answering this question, emphasize your previous roles related to billing, detailing specific tasks you've handled, any relevant software you've used, and how you ensured accuracy in billing. Mention any collaborations with other departments and how your efforts contributed to overall operational success.

In your response, it’s important to outline your systematic approach. Discuss steps like verifying data, checking against client agreements, collaborating with relevant teams to gather information, and communicating the resolution effectively to stakeholders, showcasing your problem-solving skills.

Share specific examples of how you've used Excel in your previous roles, such as creating pivot tables or utilizing VLOOKUP for data analysis. Highlight any projects where your Excel skills helped streamline processes and contributed to accuracy in reporting.

Explain your methods for prioritizing tasks, such as assessing deadlines, complexity, and client urgency. You can discuss strategies like using to-do lists, setting milestones, and staying organized to ensure all accounts are managed efficiently and deadlines are met.

Focus on your communication skills, detailing how you keep clients informed about their invoices and any potential issues. Emphasize your commitment to proactive outreach, responsiveness, and clarity in explanations to ensure clients feel supported and valued.

Describe a specific instance where you simplified complex billing information. Discuss the approach you took to ensure the client understood the issue, highlighting your communication skills and ability to empathize with clients' perspectives.

Discuss your understanding of billing regulations and share examples of how you stay informed about compliance standards. Mention regular reviews of processes, training sessions, and collaboration with legal or compliance teams to ensure adherence to all guidelines.

When responding, highlight your conflict resolution skills. Discuss how you approach disagreements with an open mind, emphasizing collaboration and focusing on finding solutions rather than attributing blame, thereby fostering a positive working environment.

Share your passion for healthcare and how you believe transparent billing practices can contribute to overall service improvement. Express enthusiasm about Centivo's mission and how it aligns with your desire to support affordable healthcare solutions.

Explain your methods for staying updated, such as subscribing to industry newsletters, participating in webinars, or networking with professionals in the billing field. Mention your willingness to continuously learn and adapt to new regulations or technologies.