Job details

Client Success Executive - Northeast

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

The Client Success Executive will work with Centivo’s functional experts, 3rd party vendors and sales to support the ongoing delivery of Centivo health plan products and services for our clients and their members to deliver on business objectives. Act as primary point of contact for clients post-implementation and will be responsible for all levels of strategic and tactical support on behalf of Centivo to ensure high levels of satisfaction and retention of clients and their members.

Responsibilities Include:

Serve as the key day-to-day contact for clients overseeing all aspects of the health plan solution and TPA services for clients – including (but not limited to) member engagement and customer service, claims processing, PBM, provider network arrangements, and employer analytics & reporting.
Ensuring a new client’s seamless transition from implementation to ongoing account management
Interacting with brokers/consultants to oversee and resolve issues for clients, successfully growing client relationships in your portfolio through increased benefits participation, increased rates of selection by members, and expansion into additional geographic markets where applicable
Building and maintaining strong personal relationships across the client organization, including HR and Finance through formal and informal communication and engagement.
Lead the renewal process, which includes preparing and delivering reports on Centivo performance and health and claims data & analytics to your clients and presentation of design and product enhancements.
Identifying, tracking, and resolving issues raised by the client by coordinating resolution with Centivo team members and 3rd party partners
Collaborating on the enhancement of Centivo’s client implementation and client success (account management) methodologies and making recommendations for ongoing process improvement
Participating in sales meetings to represent the voice of client success and team that prospective clients would be working with

Required Skills and Abilities:

Prioritize and organize own work to meet deadlines
Strong customer service skills
Higher level Excel and PowerPoint
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others, including but not limited to reimbursement policy standards
Strong interpersonal skills, establishing rapport and working well with others

Preferred Experience/Skills:

Bachelor's degree or equivalent experience is required
3 years of health plan experience, including with self-funded accounts
3 years Client Success (Account Management) experience in employer-sponsored benefits
Bilingual (Spanish) and experience communicating with client in multiple languages

Work Location:

This position is fully remote with a preference for residence in NYC Area or Buffalo, NY.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Average salary estimate

$72500 / YEARLY (est.)

min

max

$60000K

$85000K

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What You Should Know About Client Success Executive - Northeast, Centivo

Are you ready to make a difference as a Client Success Executive with Centivo? Based in Buffalo, this exciting role puts you at the heart of our mission to revolutionize healthcare for workers and their employers. As the primary point of contact for our clients after implementation, you’ll be the driving force that supports the ongoing delivery of Centivo’s innovative health plan products. Your expertise will be essential in managing day-to-day client interactions, ensuring a seamless transition from onboarding to ongoing relationship management. You’ll cultivate strong relationships with clients and their members and be the go-to person for everything from member engagement to claims processing. Your analytical skills will shine as you prepare performance reports and present new product enhancements to ensure client satisfaction and retention. You'll also collaborate with brokers to resolve issues effectively and have the opportunity to provide input on client success methodologies. With your knack for communication and strong problem-solving abilities, you'll help our clients navigate the healthcare landscape smoothly. If you bring three years of experience in health plans and account management, particularly in employer-sponsored benefits, then we want you on our team! While Centivo is headquartered in Buffalo, we offer a fully remote position, preferably for candidates in the NYC area or Buffalo. Join us to help us fulfill our mission of making healthcare more accessible and affordable for everyone!

Frequently Asked Questions (FAQs) for Client Success Executive - Northeast Role at Centivo

What are the main responsibilities of a Client Success Executive at Centivo?

A Client Success Executive at Centivo is responsible for overseeing the day-to-day interactions with clients, managing health plan solutions, streamlining transitions post-implementation, and nurturing client relationships. This involves handling member engagement, addressing customer service queries, and ensuring effective claims processing. You'll also prepare performance reports and participate in renewal processes, playing a vital role in maintaining high levels of client satisfaction.