National Program Manager - Retail/Consumer Electronics

A National Program Manager at CGL – Retail Services is responsible for building strong relationships with key stakeholders, leading a field team to ensure effective execution of client programs, and managing superior client service with a focus on enhancing processes and efficiency in the retail space.

While a tertiary qualification is highly regarded, significant experience in Account/Client Management or as a Field Team Leader within the retail sector is essential for the National Program Manager role at CGL – Retail Services, as you will need to effectively lead and engage with your team and clients.

Key skills for a successful National Program Manager at CGL – Retail Services include strong communication skills, leadership acumen, the ability to juggle multiple priorities, understanding of the Australian retail landscape, and proficiency in Microsoft Office applications.

CGL – Retail Services promotes a great company culture characterized by support for individual professional development, a commitment to employee well-being, and an emphasis on teamwork and collaboration across all levels.

As a National Program Manager at CGL – Retail Services, you will enjoy an attractive salary package, autonomy in your role, a hybrid work environment, and the opportunity to engage with a global retail business, all while being part of a supportive and growing team.

To effectively lead a field team as a National Program Manager at CGL, I would focus on building strong relationships, setting clear expectations, and fostering an inclusive environment that encourages collaboration. Communication would be key, as well as providing regular feedback and recognizing team achievements.

In my previous roles, I have successfully managed diverse clients by understanding their needs and developing custom strategies to enhance their retail presence. I utilize data to drive decisions and regularly communicate with clients to ensure ongoing satisfaction and alignment with their objectives.

To enhance retail activations, I would analyze previous campaigns for insights, establish clear KPIs to measure success, and collaborate with cross-functional teams to ensure all elements are aligned. I also believe in testing new ideas and continuously iterating based on feedback from the field.

I prioritize conflicting tasks based on urgency and impact, communicating transparently with my team and stakeholders to align expectations. By employing project management tools and techniques, I ensure that everyone's workload is balanced while meeting critical deadlines.

My background includes several years of experience in client management and team leadership within the retail sector. This includes developing strategies that have driven sales growth and fostering relationships that are beneficial for all parties.

I foresee the role adapting by becoming more data-driven and tech-focused, utilizing insights to anticipate market trends and consumer preferences. Continuous learning and adaptability will be crucial to stay ahead in this fast-paced environment.

In a previous position, I successfully led a project that increased product visibility through targeted in-store activations. By analyzing customer feedback and sales data, I coordinated with the field team, which resulted in a 30% increase in sales within the first quarter.

My approach to stakeholder engagement is grounded in understanding their objectives, maintaining open lines of communication, and ensuring that all parties feel valued throughout the process. Building trust is essential to collaborate effectively.

I motivate my team by fostering a positive work environment, celebrating small wins, and providing support when needed. I believe in encouraging open dialogue about challenges and brainstorming solutions collaboratively.

I am drawn to the opportunity at CGL – Retail Services because of its commitment to innovation and development in the retail space, its supportive culture, and the chance to lead impactful programs that make a difference not just for clients but also for team members.