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Career Counselor

Company Description

Champions School of Real Estate, the Texas leader in real estate education, has enjoyed educating the Texas real estate industry since 1983. Champions provides award-winning pre-licensing and continuing education courses via classroom, virtual classroom, Online Interactive™, and online correspondence. Champions offers real estate, loan origination, home inspection, and appraisal courses. The courses at Champions are supported by quality instructors, an award-winning curriculum, and a customer-focused staff whose mission is to ensure students achieve and maintain success throughout their careers. Champions School of Real Estate has brick-and-mortar campuses in Austin, Dallas, Fort Worth, Houston, and San Antonio.

Job Description

Champions School of Real Estate is seeking a customer-focused Career Counselor to work at our Austin campus location. This candidate will meet with potential and current students to assist with course selections, guide students through the registration process, handle incoming phone calls for student support, participate in campus career events and marketing initiatives, proctor exams for students in the campus testing center, organize classroom materials for instructors, and support the Campus Manager with daily campus activities. Outstanding customer service skills, a superior work ethic, and exceptional multi-tasking abilities are required for this position.

Responsibilities

  • Meet with students to review available course options
  • Assist students with selection of course registrations and schedules
  • Answer daily incoming calls for student support
  • Assist with student class check-in
  • Respond to student email inquiries and conduct follow-up activities
  • Oversee student testing center and proctor exams
  • Participate in campus marketing and events
  • Support campus instructors to prepare classroom materials
  • Report course completions to state and national agencies
  • Assist Campus Manager with projects
  • Provide an exceptional customer experience
  • Opening and closing campus duties

Qualifications

  • Ability to effectively communicate with wide range of individuals
  • Outstanding customer support and follow-up skills
  • Experience in marketing, sales, or education
  • Strong problem-solving and multi-tasking abilities
  • Professional appearance
  • Ability to collaborate with others effectively
  • Exceptional organizational and time management skills
  • High attention to detail
  • Ability to motivate and inspire others
  • Creative thinker
  • Self-motivated and goal-oriented
  • Flexible team player
  • Ability to adapt to change
  • Excellent computer/technology skills (Microsoft Office)
  • Active listening skills to determine customer needs
  • Dependable and superior work ethic
  • Customer-focused
  • Associates Degree or higher preferred
  • Punctual and ability to commute to campus location
  • Legally authorized to work in the US

Additional Information

Required Work Schedule

Tuesday-Friday: 7:30 a.m.-4:30 p.m.

Saturday: 7:30-4:00 p.m.

Compensation: $50k + Monthly Bonus

Champions School of Real Estate offers medical, dental, vision, life, 401(k), paid time off, and paid holidays.

If you are interested in this exciting opportunity to join a our Champions School of Real Estate team, please submit your cover letter and resume for consideration.

Equal Opportunity Employer

Average salary estimate

$50000 / YEARLY (est.)
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$50000K
$50000K

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What You Should Know About Career Counselor, Champions School of Real Estate

At Champions School of Real Estate, we're on the lookout for a dedicated Career Counselor to join our vibrant team in Austin, TX! Since 1983, we've proudly paved the way for success in the Texas real estate industry, providing top-notch education and support to our students. As a Career Counselor, you’ll play a pivotal role in guiding both prospective and current students through their educational journey. You’ll help them select the right courses and navigate the registration process, ensuring they get the most out of their experience with us. Your day will be filled with engaging interactions, from answering calls and responding to emails to assisting with student check-ins and even proctoring exams. You’ll also participate in exciting campus events and marketing initiatives, making sure students feel supported and inspired every step of the way. We’re looking for someone with outstanding customer service skills, a strong work ethic, and a knack for multitasking. If you’re passionate about helping others succeed and have a background in marketing, sales, or education, we invite you to be part of our mission to empower future real estate professionals. With a rewarding compensation package, a supportive work environment, and the opportunity to grow in your career, this is a fantastic chance to make an impact at Champions School of Real Estate.

Frequently Asked Questions (FAQs) for Career Counselor Role at Champions School of Real Estate
What are the responsibilities of a Career Counselor at Champions School of Real Estate?

As a Career Counselor at Champions School of Real Estate, your responsibilities will include meeting with students to assist in course selections, guiding them through the registration process, answering incoming phone calls for student support, overseeing the testing center, and participating in campus career events. You will also support instructors by preparing classroom materials and assist the Campus Manager with daily operations.

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What qualifications are needed for the Career Counselor position at Champions School of Real Estate?

To qualify for the Career Counselor role at Champions School of Real Estate, candidates should have experience in marketing, sales, or education. An Associate's degree or higher is preferred, along with strong problem-solving skills, excellent organizational abilities, and exceptional customer service aptitude. You should be self-motivated, able to multitask effectively, and possess strong computer skills, particularly with Microsoft Office.

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What is the work schedule for the Career Counselor position at Champions School of Real Estate?

The Career Counselor at Champions School of Real Estate works Tuesday through Friday from 7:30 a.m. to 4:30 p.m. and Saturday from 7:30 a.m. to 4:00 p.m. This schedule provides a balanced workweek and fits well with personal commitments while being actively engaged in supporting students.

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What kinds of support can students expect from a Career Counselor at Champions School of Real Estate?

Students can expect a wealth of support from a Career Counselor at Champions School of Real Estate. This includes personalized assistance with course registration, guidance through academic challenges, availability for questions via phone or email, and help with navigating testing processes and class check-ins. Counselors are dedicated to ensuring that each student has a positive and enriching experience.

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What type of work environment can a Career Counselor expect at Champions School of Real Estate?

The work environment for a Career Counselor at Champions School of Real Estate is vibrant, collaborative, and student-focused. You will work alongside a supportive team passionate about education and student success. The culture encourages creativity, teamwork, and continuous improvement, ensuring an engaging and motivating atmosphere for both staff and students.

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Common Interview Questions for Career Counselor
How do you handle multiple responsibilities as a Career Counselor?

When handling multiple responsibilities as a Career Counselor, prioritize tasks based on urgency and importance. Utilize tools like to-do lists or calendars to keep track of deadlines and appointments. Always communicate openly with team members to ensure efficient collaboration and maintain a high level of customer service.

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What strategies do you use to build rapport with students?

Building rapport with students involves active listening, showing genuine interest in their goals, and maintaining a friendly and approachable demeanor. Engaging in conversations that allow students to express their concerns and aspirations can foster trust and open communication, making it easier for them to seek your guidance.

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Can you provide an example of how you resolved a difficult situation with a student?

In a situation with a difficult student, I focused on active listening to fully understand their concerns. By empathizing with their feelings and collaboratively finding a solution, we were able to resolve the issue effectively. This experience taught me the importance of patience and adaptability in challenging scenarios.

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How do you stay organized in your role as a Career Counselor?

To stay organized as a Career Counselor, I use digital tools for scheduling and task management. I prioritize my daily tasks and block out time for meetings and follow-ups with students. Keeping a well-organized workspace also helps me manage my responsibilities more efficiently.

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What motivates you in your role as a Career Counselor?

I am motivated by the opportunity to impact students' careers positively. Assisting them in achieving their educational goals and witnessing their success provides a sense of fulfillment that drives me to excel in my role as a Career Counselor.

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How do you approach marketing initiatives for the campus?

Approaching marketing initiatives involves understanding our student demographic and their needs. I collaborate with the team to create engaging materials that highlight our courses and events, and I leverage social media channels to maximize our outreach and engagement.

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What role do you believe a Career Counselor plays in a student's education?

A Career Counselor plays a pivotal role by guiding students through their educational journey, assisting in decision-making related to course selections, and providing continuous support throughout their studies. This mentorship ensures students stay motivated and informed about educational pathways.

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How do you ensure you provide exceptional customer service?

I ensure exceptional customer service by actively listening to students’ needs, responding promptly to inquiries, and going above and beyond to assist them. Maintaining a positive attitude and striving for clarity in communication are key to delivering a high-quality customer experience.

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What skills do you bring that will help you succeed as a Career Counselor?

My background in education and customer service equips me with strong communication and problem-solving skills. Additionally, my ability to connect with diverse individuals and adaptability in various situations will help me to effectively support and guide students at Champions School of Real Estate.

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Why do you want to work at Champions School of Real Estate?

I want to work at Champions School of Real Estate because I admire the commitment to student success and the innovative approach to real estate education. Being part of a reputable institution dedicated to empowering individuals in their careers aligns perfectly with my professional aspirations.

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Champions School of Real Estate® has enjoyed educating the Texas Real Estate industry since 1983. We provide award-winning Texas pre-licensing and continuing education courses in the classroom, correspondence or online for Real Estate, Loan Origin...

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Full-time, on-site
DATE POSTED
March 11, 2025

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