Job details

Vice President, Digital Growth

This position will develop and execute strategies to drive growth by collaborating with cross-functional teams to acquire new customers, retain existing ones, and expand market reach.

**We actively support remote work in the United States with a focus on candidates in states we currently operate in:

California, Oregon, Washington, Arizona, Utah, Nevada, Georgia, Massachusetts, New York, Florida, Colorado, Michigan, Missouri, Texas, Illinois, Pennsylvania, Maryland, North Carolina and Idaho**

Customer Success:

Responsible for working across Customer Success departments (LLM, OB, CS) to drive retention, expansion and upsell. You will have assigned accounts where you will be expected to join customer calls, work internally with the team on strategy and own the business outcome for these customers.
Responsible for stepping in on other accounts where SEO, listings and local pages strategy is needed. You will lead CS GTM efforts for upsell around our new products in 2025. Review Gen, Competitive Insights, Local Pages etc.
Support marketing on an incentive program with local pages to boost upsell.
Support new business sales when opportunities arise that can leverage your experience and vertical experience.
Responsible for select customer advocacy programs: travel to conferences, customer meetings and events, webinars and speaking opportunities.
Own business development around SEO including future partnerships, product/service strategy and lead internal training on these subjects.

Marketing:

Support SVP of Marketing where needed on Paid and Earned Marketing initiatives
Work with Product Management and Product Marketing on packaging and marketing new product features for GTM
Help grow Chatmeter awareness by supporting CEO and SVP Marketing on select initiatives

Experience:

Extensive experience in digital marketing, including a deep understanding of various channels like SEO, SEM, social media, email marketing and content marketing
Strong analytical skills to interpret data
A proven track record of driving significant growth through data-driven strategies
A proven track record of leading, supporting and achieving Customer Success metrics
Substantial leadership experience to manage cross-functional teams and collaborate with stakeholders across the organization

$225,000 - $225,000 a year

The annual salary for this position is $225,000. The actual annual salary paid for this position will be based on several factors, including but not limited to, skills, prior experiences, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, commissions, equity awards, and benefits (outlined below).

Who We Are

Established in 2009, Chatmeter now analyzes billions of customer reviews, social media mentions, and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Fortune 5000 companies rely on Chatmeter’s expertise in multi-location brand management to make confident business decisions that provide a competitive advantage at every location. From search rankings to business listings, store pages, and more, Chatmeter is the trusted solution for driving traffic and revenue to local businesses in over 40 industries including retail, healthcare, financial services, real estate, food services, and automotive.

Chatmeter is a fast-growing company and we’ve been recognized on both the Inc. 5000 and the SaaS 1000 lists. That growth has a lot to do with our ability to provide customers with not only a great product but great service as well, just check out our 4.4-star rating on G2 Crowd.

When it comes to working at Chatmeter, you should know we promote within, embrace diversity, celebrate our wins, and are dedicated to building a company culture where employees can thrive. This is probably why Chatmeter was named one of San Diego’s Best Places to Work by the San Diego Union-Tribune. Want to be a part of a company that cares about your success just as much as our own? Apply today.

Avoid interview scams: Chatmeter will never ask you for personal identifying information during the interview process nor will we request financial commitment from applicants prior to employment. We will always use a Chatmeter email coming from our official domain, @chatmeter.com. We do not use text messaging for recruitment. All initial interviews will be conducted by video from an official Chatmeter email address. Information about all authentic Chatmeter employment postings can be found at https://jobs.lever.co/chatmeter and https://www.chatmeter.com/about-us/careers/

Chatmeter Glassdoor Company Review

3.7

Chatmeter DE&I Review

No rating

CEO of Chatmeter

John Mazur

Approve of CEO

Average salary estimate

$225000 / YEARLY (est.)

min

max

$225000K

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What You Should Know About Vice President, Digital Growth, Chatmeter

As the Vice President of Digital Growth at Chatmeter, you will play a pivotal role in propelling our growth strategies to new heights! This position is perfect for someone who thrives on collaboration and is passionate about driving customer success. Your time will be spent working cross-functionally with various teams to attract new customers and nurture existing relationships. You'll dive deep into Customer Success departments, where you'll have assigned accounts that you’ll help to retain, expand, and upsell. Are you ready to lead customer calls and own business outcomes? You will also support marketing initiatives and develop strategies around SEO and local customer pages. Your extensive experience in digital marketing—covering everything from SEO to social media—will be essential as you interpret data to drive our strategies. You'll be at the forefront of launching new products in 2025 and will help enhance Chatmeter’s brand by supporting our executives with key marketing initiatives. Chatmeter is known for its robust analytics on customer feedback, which means you'll be working with insightful data to make impactful decisions. We’re not just another tech company; we care about our employees’ growth and success, which is why we have consistently been recognized among the best workplaces. With a focus on diversity and cultural thriving, we can't wait for you to join us in making a lasting impact across multiple industries!

Frequently Asked Questions (FAQs) for Vice President, Digital Growth Role at Chatmeter

What are the responsibilities of the Vice President, Digital Growth at Chatmeter?

As the Vice President, Digital Growth at Chatmeter, you will be responsible for developing and executing strategies that drive growth, collaborating with Customer Success and marketing teams to enhance customer relationships, and oversee upselling and retention initiatives. You'll lead GTM efforts for new products, support incentive programs, and engage in customer advocacy, making your role essential in promoting both our products and the customer experience.