Channel Support and Services Manager
Channel Management Support and Services Manager
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Channel Management Support and Services Manage in the Franchisee Care Division. The Franchisee Care Department is the team that is responsible for onboarding new hotels to Choice as well as supporting them via troubleshooting Choice technology, processes and procedures. . As a key member of our Franchisee Care Division, you will be instrumental in leading the team accountable for participation in and delivery of department and team strategies, key project initiatives, rate loading, researching and resolving OTA and GDS data & channel management issues. You will also lead the team that is responsible for ensuring distribution channel rates and inventory availability and visibility (RAVE) across all partners and platforms.
Are you a proven leader with a strong aptitude for problem solving, strategic planning and driving process improvement? We invite you to apply today for our Channel Management Support and Services Manager role today and #MakeItYourChoice.
Your Responsibilities
- Creating the culture for the OTA, GDS & RAVE organization and ensure that priorities are being met
- Acting as a Department liaison, working cross-functionally on projects and initiatives, and support escalations and leading and driving as required
- Identifying, developing and maintaining business processes and procedures along with business applications that facilitate the seamless collection and flow of data across Choice’s OTA & GDS partners.
- Adapting processes based on evolving distribution landscape. Will be responsible for quality checking rates and inventory, content input, and data on the OTA’s & GDS’s to ensure timely responses to cases / issues and requests
- Taking charge in high profile emergencies to mobilize cross-functional teams to see the problem through to resolution
Your Experience, Skills & Competencies
- Bachelor’s degree (BA/BS) or associate’s degree (AA/AS) in Business, Marketing, Communications, or Hospitality
- Minimum 3+ years previous and relevant management experience required
- Proven track record of process management, including identification of opportunities and planning and implementation
- Past experience with GDS and OTA connectivity and operations is required
- Proficiency in Microsoft Outlook, Excel, PowerPoint and Word
- Proficiency in Lanyon 3C, Lanyon RFPpublisher, Sabre, Amadeus, Worldspan, Galileo, Roommaster and others desirable.
- Demonstrates key competencies to include Cultivates Innovation, Ensures Accountability, Drives Results
Your Team
This is a leadership role that will report to the Director, Franchisee Care. You will have four direct reports and collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Channel Management Support and Services Manager, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
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