Customer Service Rep(02031) - 728 W Fond du Lac St. - job 1 of 2

As a Customer Service Representative at Domino's, your primary responsibilities include welcoming customers, taking orders, sharing menu items, preparing for busy times, and ensuring cleanliness in the store. You'll be assisting during peak hours while also engaging with customers to make their experience smoother and more enjoyable.

To apply for the Customer Service Representative role at Domino's, you need to be at least 16 years old. While prior experience in customer service is beneficial, it is not mandatory, as we provide comprehensive training to all new hires. What’s most important is a friendly personality and a motivation to help others.

Absolutely! Domino's provides flexible scheduling options for those seeking part-time work. Our Customer Service Rep roles typically involve shifts of 3-4 hours for 3-4 days a week, making it ideal for students or anyone needing a schedule that fits around other commitments.

At Domino's, we believe in setting our team up for success. All new Customer Service Representatives receive detailed training on our menu, order-taking systems, food safety, and customer service techniques. Our supportive team will guide you through hands-on practice to build your confidence.

The hours for the Customer Service Representative role at Domino's are flexible, primarily focused during busy lunch and dinner shifts. Depending on your availability, you can work either part-time or full-time hours that suit your schedule.

Handling difficult customers requires patience and empathy. Begin by listening actively to their concerns, showing that you understand their frustration. Remain calm and polite, and aim to find a solution that satisfies both the customer and the company, ensuring they leave with a positive impression.

To answer this question, highlight your interpersonal skills, your passion for serving others, and your ability to work in a team. Share experiences from past roles or volunteer work that showcase your vibrant personality and dedication to customer satisfaction.

When responding, share a specific instance where you went above and beyond for a customer. Discuss the context, your actions, and the positive outcome. Focus on your ability to empathize with the customer’s needs and how it led to a successful resolution.

Explain your approach to prioritization. Discuss the importance of handling urgent tasks, such as taking orders or preparing food, while keeping an eye on cleanliness and guest interaction. Emphasize your time management skills and ability to adapt to changing situations.

Share your passion for interacting with people and making their day better. Discuss how you find joy in seeing customers leave happy and satisfied with their experience. This shows that you're genuinely interested in the role and understand its significance.

Choose an example that highlights collaboration and effective communication. Describe the goal of the team, your role within it, and how you contributed to a successful outcome. Emphasize the importance of teamwork in fast-paced environments like Domino's.

Mention specific strategies you use, such as repeating the order back to the customer or using checklists. Highlight the importance of attention to detail and how it affects customer satisfaction, especially in retaining trust in a brand like Domino's.

Discuss techniques like prioritizing tasks, staying calm under pressure, and utilizing time management skills. Explain how you might communicate with coworkers to ensure everyone is aware of their roles, especially during peak hours at Domino's.

Explain that you would begin by expressing excitement about the new menu item and highlight its unique features. You would engage the customer by asking questions about their preferences, making personalized recommendations, and inviting them to try the new item.

Share techniques you use to cope with stress, such as taking brief moments to breathe, staying focused on tasks at hand, and remembering the importance of teamwork. Emphasize that by maintaining a positive attitude, you not only help yourself but also uplift your colleagues.