Customer Service Rep(03350) - 936 E 2nd St

As a Customer Service Rep at Domino's Pizza on 936 E 2nd St in Jamestown, NY, your main responsibilities include taking orders over the phone and in person, using a computer to input information quickly and accurately, and ensuring that each customer receives top-notch service. You will also be responsible for managing inventory, stocking ingredients, and maintaining cleanliness in the store. This position is essential in upholding our reputation for exceptional service and delicious pizza!

To thrive as a Customer Service Rep at Domino's Pizza, you should possess strong verbal and written communication skills to effectively interact with customers. The ability to perform basic math is crucial for handling payments and making change. Additionally, you should be able to multitask, work efficiently under pressure, and maintain a positive attitude. If you have these skills, you’ll fit right in with our fun and dynamic team!

Absolutely! Many team members at Domino's Pizza start as Customer Service Reps and move up the ladder to management roles. The company is dedicated to fostering growth, and we encourage you to pursue your career ambitions with us. We offer training and development opportunities that can lead to positions such as General Manager or even Franchise Owner!

You must be at least 16 years old to work as a Customer Service Rep at Domino's Pizza in Jamestown, NY. This role is perfect for those looking for a first job, and we provide comprehensive on-the-job training to equip you with all the necessary skills to succeed.

Working as a Customer Service Rep at Domino's Pizza comes with several benefits, including flexible scheduling that fits your lifestyle, opportunities for advancement, and a fun, inclusive work environment. Additionally, you’ll gain valuable customer service experience that can serve you well in your career journey.

To answer this question effectively, think about the qualities that make a customer’s experience memorable. Mention aspects like attentiveness, kindness, efficient service, and going the extra mile to ensure customer satisfaction. Relate your response to the values of Domino's Pizza.

Share a specific strategy or experience where you remained calm and attentive to resolve the customer's issue. Highlight your communication skills and the importance of listening to understand their needs while ensuring a satisfying resolution.

Provide an example that showcases your ability to collaborate effectively with others. Emphasize your role in achieving a common goal and how teamwork contributed to a positive outcome, reflecting the collaborative spirit at Domino's Pizza.

Explain your approach to managing multiple responsibilities, such as taking orders, processing payments, and maintaining cleanliness. Mention the importance of remaining organized, focusing on customer interactions, and being adaptable to shift priorities as needed.

Share your passion for helping others and making their day better. You might mention the satisfaction of resolving customer issues, building rapport with regular customers, or the thrill of working in a fast-paced environment.

Discuss your admiration for the brand and its commitment to excellent service, team dynamics, and growth opportunities. Tailor your answer to reflect your interest in the position and how it aligns with your career aspirations.

Explain your method for confirming orders, whether it’s through repeating details back to the customer or using technology efficiently. Accuracy is critical at Domino's Pizza, and showcasing your attention to detail is essential.

Discuss your willingness to help out and the importance of supporting each other in a team environment. Describe how you would assess their needs, offer assistance, and communicate effectively to get things back on track.

Share a specific story that illustrates your commitment to excellent service. Focus on your thought process, the actions you took, and the positive outcome, showing how you align with Domino’s customer-first philosophy.

Outline your approach to handling the situation calmly and professionally. Include steps such as apologizing, correcting the order promptly, and ensuring the customer's satisfaction—demonstrating your problem-solving skills.