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Registered Nurse Caseload Coverage Specialist

CircleLink Health is seeking passionate, tech-savvy registered nurses to work remotely and serve patients enrolled in Medicare’s Chronic Care Management Program. 

In this part-time role (20-25 hours per week), the Remote RN Caseload Coverage Specialist will manage their own small caseload of patients at the start of each month and assist fellow nurses with their caseloads during the latter half of the month in an effort to consistently exceed our company-wide goal of serving 95% of our patient population. 

  • Utilize our specialized care management software to call Medicare patients with 2 or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis.
  • Promote positive patient health outcomes and ensure continuity of care by managing patient contact in cases where patient’s primary nurses are unavailable.
  • Build and maintain rapport with patients to help coach them to improved health through SMART goals and education on self-management strategies.
  • Implement and improve the Plan of Care by updating medications, appointments due, biometrics, symptoms, and interventions made.
  • Connect patients with community resources as needed, including transportation, personal care needs, prescription/DME assistance, social services, etc.
  • Conduct Transitional Care Management activities for high-risk patients discharged from the hospital and the ER to reduce unnecessary readmissions.
  • Close care gaps by encouraging and assisting with preventive care measures, i.e., annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.
  • Provide flexible support to fellow nurses by assisting with their caseloads during the second half of the month.

Requirements:

  • Fluent in English.
    • Spanish-speaking is a plus! 
  • Self-directed, able to work independently with little supervision while meeting performance metrics.
  • Flexible, adaptable, and available to provide immediate assistance nurse peers throughout the month
  • Thrive in a dynamic setting, embracing the unique and varied experiences that come with each workday, where no two days are the same.
  • Willingness to take on additional tasks and responsibilities as needed to support the team.
  • Passion for nursing and improving patient outcomes.
  • Good with technology and eager to learn and use new software.
  • Excellent organizational and time management skills.
  • Strong communication and telephonic skills.
  • Strong critical thinking and problem-solving skills.

Education and Experience:

  • Current COMPACT nursing license
  • Proficiency with electronic health records and web-based applications.
  • 3+ years experience as a Registered Nurse.

Preferred Education and Experience, but not required:

  • Case Management or Chronic Disease Management experience.
  • Certified Diabetes Educator.
  • Experience with Motivational Interviewing or other behavior change communication techniques.
  • Scheduling and Other Requirements:
  • RN needs a STRONG internet-connected computer.
  • Minimum of 20-25 hours of availability per week required.
  • Ability to manage a small caseload at the beginning of each month.
  • Open availability during the second half of the month to assist fellow nurses.
  • You will commit to your own schedule using our software.
  • Work must be completed on weekdays between 9am-6pm.
  • This is a 1099 contract position with no end date. Care coaches are responsible for their own taxes and insurance.

Compensation:

Care Coaches can earn up to $45.00 per hour. Compensation is paid at the rate of $15.00 per initial Clinical Encounter per patient per month. A clinical encounter occurs after two criteria are met: a patient has a successful clinical call and the patient has 20 minutes or more of time in their chart timer.

Ex: If in one hour you called and spoke with 3 patients and spent 20 minutes with each of them, your pay for that hour would be $45.00 per hour ($15.00/pt reached x 3)

Ex: If in one hour you called and spoke with 2 patients and spent 30 minutes with each of them, your pay for that hour would be $30.00 ($15.00/pt reached x 2).

Pay Timing:

Monthly via direct deposit, 40 days after the last day of the month of service. This is due to the time it takes Medicare to process reimbursements, but your monthly pay is guaranteed after the month is over.

About CircleLink Health:

CircleLink Health is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic and post-acute complications. We’re building a world-class Care Management platform to enable providers while accelerating the shift to preventative care instead of status quo reactive care.

Average salary estimate

$62400 / YEARLY (est.)
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$31200K
$93600K

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What You Should Know About Registered Nurse Caseload Coverage Specialist, CircleLink Health

CircleLink Health is looking for enthusiastic and tech-savvy Registered Nurse Caseload Coverage Specialists to join our team! In this exciting part-time role, you will be able to work from anywhere while managing your own small caseload of Medicare patients with chronic conditions such as Diabetes, CHF, COPD, and more. Your mission is to connect with these patients monthly using our specialized care management software, helping them achieve better health outcomes through SMART goals and individualized care plans. During the second half of the month, you’ll have the opportunity to support your fellow nurses by taking on additional caseloads, ensuring we meet our target of serving over 95% of our patient population. This position is perfect for those who are self-motivated and excel at working independently, all while providing compassionate care. You will also help bridge care gaps by promoting preventive measures and connecting patients with valuable community resources. Our ideal candidate thrives in a dynamic environment and embraces the unique experiences that come with each workday. If you have a passion for nursing, are great with technology, and are eager to learn, we’d love to meet you. Join CircleLink Health and help us transform the future of chronic care management in a rewarding remote nursing role!

Frequently Asked Questions (FAQs) for Registered Nurse Caseload Coverage Specialist Role at CircleLink Health
What are the primary responsibilities of a Registered Nurse Caseload Coverage Specialist at CircleLink Health?

As a Registered Nurse Caseload Coverage Specialist at CircleLink Health, your main responsibilities include managing a small caseload of patients with chronic conditions, conducting monthly calls to monitor their health, assisting fellow nurses during the latter half of the month, implementing improvement plans, and connecting patients with necessary community resources. Your role is pivotal in promoting positive health outcomes and ensuring continuity of care.

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What qualifications are required for the Registered Nurse Caseload Coverage Specialist role at CircleLink Health?

To qualify for the Registered Nurse Caseload Coverage Specialist position at CircleLink Health, you need a current COMPACT nursing license, a minimum of 3 years of experience as a Registered Nurse, and proficiency with electronic health records and web-based applications. Strong critical thinking skills, excellent communication abilities, and a passion for improving patient outcomes are also essential for success in this role.

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How does the compensation structure work for the Registered Nurse Caseload Coverage Specialist at CircleLink Health?

At CircleLink Health, Registered Nurse Caseload Coverage Specialists can earn up to $45.00 per hour, with compensation calculated based on the number of successful clinical encounters with patients. For each patient with a successful call, you earn $15.00, and your pay is determined by the time spent during these encounters. Payments are processed monthly, ensuring you receive your earnings consistently.

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What does a typical workweek look like for a Remote RN Caseload Coverage Specialist with CircleLink Health?

The workweek for a Remote RN Caseload Coverage Specialist at CircleLink Health typically involves 20-25 hours of engagement. During the beginning of each month, you'll be managing your own patient caseload, while the latter half is designated for supporting your fellow nurses. Flexibility is key, and your work schedule can be customized using our software, as long as it falls on weekdays between 9am and 6pm.

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Is there any opportunity for career advancement as a Registered Nurse Caseload Coverage Specialist at CircleLink Health?

Yes, CircleLink Health fosters a culture of growth and development. As a Registered Nurse Caseload Coverage Specialist, you can gain valuable experience in chronic care management, which could lead to potential advancement opportunities within the organization. Additionally, your expertise may open doors to roles that focus on case management or specialized nursing, depending on your interests and professional goals.

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Common Interview Questions for Registered Nurse Caseload Coverage Specialist
How do you manage a small caseload of patients effectively as a Registered Nurse Caseload Coverage Specialist?

To manage a small caseload effectively, prioritize organization and time management. Utilize digital tools for tracking patient interactions and progress. Communicate clearly with patients, set realistic health goals, and regularly follow up to monitor their status. Cultivating strong relationships with patients allows for better engagement and communication.

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Can you describe your experience with chronic care management?

Discuss specific cases where you have interacted with patients suffering from chronic conditions. Provide examples of how you assessed their needs, developed care plans, and implemented interventions to promote better health outcomes. Highlight your ability to use technology and collaborate with other healthcare professionals in your responses.

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What strategies do you use to ensure continuity of care for your patients?

I ensure continuity of care by maintaining open lines of communication with my patients and facilitating smooth transitions between different care providers. Additionally, I document all patient interactions and health updates thoroughly. By developing a comprehensive Plan of Care and regularly reviewing and updating it, I can provide consistent support and resources.

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How do you handle demanding situations and urgent patient needs?

In demanding situations, I stay calm and prioritize tasks based on urgency. I assess the needs at hand, communicate effectively with my patients, and escalate issues when necessary. My strong problem-solving skills allow me to address urgent situations promptly while maintaining the quality of care.

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What role does technology play in your nursing practice?

Technology plays a vital role in my nursing practice by improving efficiencies and enhancing patient care. I utilize electronic health records for tracking patient information and care plans. Moreover, I'm enthusiastic about learning new software that can streamline processes and improve patient engagement.

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Can you provide an example of how you’ve improved patient health outcomes?

Certainly! Describe a situation where you identified a health gap in a patient’s care plan and took proactive steps to address it. Explain how you worked with the patient to set achievable health goals and the positive changes that occurred as a result. Use metrics if available to demonstrate the impact of your efforts.

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How do you support fellow nurses when managing their patient caseloads?

I provide support to fellow nurses by maintaining clear communication about their patient needs and being flexible in adjusting my schedule. Offering assistance when they are overwhelmed not only helps them but enhances our team's ability to meet patient needs efficiently. Collaboration and teamwork are crucial in delivering exceptional care.

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What is your approach to patient education and coaching?

My approach to patient education involves assessing individual learning styles and personalizing the information shared. I focus on empowering patients by using motivational interviewing techniques to engage them in their care. By setting SMART goals, patients feel more invested and motivated to manage their conditions effectively.

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How do you handle cultural sensitivity with patients, especially regarding language barriers?

I approach cultural sensitivity with respect and awareness, adjusting my communication style to accommodate diverse backgrounds. If language barriers arise, I utilize translation services or involve Spanish-speaking colleagues in care discussions. It's essential to create an inclusive environment to promote effective communication and trust.

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What makes you passionate about chronic care management?

My passion for chronic care management stems from the opportunity to make a meaningful difference in patients' lives. I believe in the power of preventive care and see firsthand how personalized support helps patients manage chronic conditions. Building strong relationships and empowering individuals drives my commitment to this specialty.

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CircleLink Health offers software plus telephone nursing for Chronic Care Management (CCM) and Behavioral Health Integration (BHI), as well as tools to boost Annual Wellness Visits (AWV). This allows providers to improve health and earn new Medica...

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DATE POSTED
December 14, 2024

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