Job details

CSR Associate

Nature of Position:The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.Primary Duties:It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.Customer Service• Provide quick service (efficient)• Courteous to the customer• Demonstrate enthusiasm and energy• Neat and in uniform• Able to handle stress even during peak periods• Flexible behavior• Practice the GUEST approachTechnical Skills• Basic arithmetic• Reading and writing• Counting money and credit tickets (If Needed)• Operating register and other P.O.S equipment- lottery, credit cards• Collecting data• Stocking and Cleaning• Building displays• Suggestive selling• Ordering, Checking Merchandise (Shift Ldr)• Basic use of computerTeam Player• Positive attitude• Viewed as trustworthy and dependable by peers• Accepts responsibility and follows through• Motivated• Recruiting employees• Role model for new employees• Assist in training• Able to relate well with all levels of management• Value oriented with good work ethicPersonal Effectiveness• Flexible to change• Demonstrate self-confidence• Detail oriented• Prioritize duties according to business needs• Good communication skills verbal and written• Able to tolerate fast pace environmentEducation and Experience Requirements:• 8th grade or equivalent retail experience; strong interpersonal skills• Satisfactory achievement of company training requirementsPerformance Measurements:Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.Physical Requirements:• Ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).• Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.• Climb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.• Stand for periods up to eight hours.• Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.• Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.• Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.• Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.• Read and write English.• Must have the ability to communicate effectively with customers and co-workers.• Ability to work alone and capable of summoning personal assistance during all medical emergencies.Other Requirements• No felony convictionsBrand: BPAddress: 1011 S Dixie Hwy Munfordville, KY - 42765Property Description: Munfordville BPProperty Number: 85

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Average salary estimate

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$48000 / ANNUAL (est.)

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$42K

$54K

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What You Should Know About CSR Associate, bp

As a CSR Associate at Triumph Energy in Munfordville, KY, you’ll be the friendly face helping customers each day! Your role will involve delivering fast and friendly service, ensuring every customer leaves with a smile. We are looking for individuals who can handle the pressures of our busy environment while maintaining a positive attitude. With your strong interpersonal skills and excellent technical abilities, such as basic arithmetic and P.O.S equipment operation, you’ll be pivotal in creating an enjoyable customer experience. Your responsibilities will also include stocking shelves, managing merchandise displays, and assisting in training new team members. Triumph Energy emphasizes teamwork and values individuals who can adapt to change and support company initiatives. As a CSR Associate, part of your commitment will be to develop your co-workers and take on a leadership role when needed. Along with your excellent communication skills, being flexible and detail-oriented will help you thrive in our bustling work environment. We pride ourselves on maintaining a clean and safe location, and your role includes ensuring operational efficiency while making sure our customers feel taken care of, whether they are at the counter or the fuel island. Join us in a role where your contributions lead to long-term customer satisfaction and personal growth within the Triumph Energy team!

Frequently Asked Questions (FAQs) for CSR Associate Role at bp

What are the primary responsibilities of a CSR Associate at Triumph Energy?

The CSR Associate at Triumph Energy is responsible for providing quick, courteous customer service, demonstrating enthusiasm and energy. They manage tasks such as operating the cash register, assisting customers at the fuel island, stocking merchandise, and utilizing effective communication with both customers and coworkers.