Danish-speaking Customer Onboarding Consultant

As a Danish-speaking Customer Onboarding Consultant at Planday, you'll be responsible for managing international portfolios, especially focusing on Danish customers. Your duties include facilitating custom platform implementations, ensuring clients have the knowledge needed for efficient scheduling and HR management, and providing ongoing support for the first 12 months. You'll also act as a liaison between our customers and the internal product team to enhance their experience.

To be successful as a Danish-speaking Customer Onboarding Consultant at Planday, you should have professional fluency in both Danish and English. A minimum of one year’s experience in a Customer Support or Onboarding role is required, along with a solid understanding of IT systems. An aptitude for learning new technologies quickly and a driven, creative mindset will help you thrive in this role.

While it’s considered a plus to have experience using Planday or other workforce management tools, it is not strictly necessary to apply for the Danish-speaking Customer Onboarding Consultant role at Planday. What matters more is your ability to understand IT systems and your customer service experience.

Customer Onboarding Consultants at Planday enjoy a range of benefits, including pension and health insurance, inclusive support for new parents, and generous vacation time. Additionally, you can participate in an Employee Share Plan and benefit from growth and progression opportunities, all while working in a supportive and diverse environment.

At Planday, the onboarding support for Danish-speaking customers is designed to ensure they have a smooth and effective experience. You'll work closely with clients to tailor their Planday platform settings and guide them through the initial stages, assessing their progress throughout the first year to reduce churn and enhance satisfaction.

When faced with challenging customer situations, I believe in remaining calm, actively listening to the customer’s concerns, and offering solutions tailored to their needs. I prioritize understanding their perspective and ensuring they feel heard, which often helps de-escalate the situation.

My approach to onboarding new clients involves a structured process, beginning with a comprehensive needs assessment. I then create a customized implementation plan, deliver training sessions, and ensure regular check-ins to address any concerns and measure their engagement with the platform.

I utilize various CRM tools and project management software to track customer onboarding progress effectively. These tools allow me to monitor milestones, schedule follow-ups, and report on success metrics, ensuring a streamlined onboarding experience.

At my previous job, I noticed that our onboarding timeline was causing delays in customer satisfaction. I identified bottlenecks and proposed a revised workflow that integrated customer feedback, resulting in a 30% quicker setup time and a noticeable increase in customer satisfaction scores.

To maintain my knowledge of the platforms I manage, I regularly participate in training sessions and workshops, engage in self-study through online resources, and collaborate with colleagues to share insights and updates about new features and system enhancements.

My strategies for reducing customer churn include proactive engagement through regular check-ins, providing ongoing support and resources, and closely monitoring customer satisfaction metrics to identify potential issues before they escalate.

Balancing time between onboarding multiple clients requires strong organizational skills and prioritization. I create a schedule with clear milestones for each client and employ efficient time management tools to ensure I dedicate adequate attention to each account based on their needs.

I am motivated by the positive impact I can have on clients' success and the joy of helping them become proficient in using our tools. Seeing clients succeed and feeling satisfied with their experience fuels my dedication to providing excellent onboarding support.

I adapt my onboarding approach by first understanding the unique needs and workflows of each client. After assessing their specific requirements, I tailor my communication style, training methods, and support channels to better address their preferences and ensure effective engagement.

Diversity and inclusion are vital as they foster creativity and innovation, crucial for problem-solving in customer onboarding. A diverse team brings various perspectives that enhance our understanding of client needs and helps us create tailored solutions that resonate with a wider audience.