Group Sales Manager - Resident Shows Division

As a Group Sales Manager at Cirque du Soleil Entertainment Group, your primary responsibility is to generate group ticket sales revenue. This involves actively researching and prospecting new leads, conducting sales outreach through calls and emails, and managing a large book of clients. You will also be responsible for maximizing sales opportunities from both existing and inbound leads while exceeding annual revenue targets and maintaining accurate records using Salesforce CRM.

To qualify for the Group Sales Manager position at Cirque du Soleil, you should ideally have 1-2 years of direct sales experience within the sports, entertainment, or hospitality industry. Experience working with a diverse range of group clients in a fast-paced environment is preferred, along with a proven track record of meeting or exceeding sales targets. Knowledge of Microsoft Office and CRM platforms is required, and familiarity with ticketing systems is a plus.

The work environment for a Group Sales Manager at Cirque du Soleil is collaborative and dynamic, reflecting the vibrant nature of the entertainment industry. You'll engage with creative minds and individuals from various departments, contributing to a culture that values teamwork, respect, and authenticity. The position offers a hybrid work schedule that encourages a balance between office work and remote flexibility, thereby fostering a healthy work-life dynamic.

Cirque du Soleil provides a comprehensive benefits package to its Group Sales Managers, including a hybrid work schedule, a group insurance program, a retirement plan, and ongoing professional development opportunities. The company emphasizes personal and professional growth by offering training programs, regular feedback, and supportive career progression tailored to individual ambitions.

During the interview process for the Group Sales Manager position at Cirque du Soleil, you can expect a thorough discussion of your previous sales experience and how it relates to the responsibilities of the role. Our interviewers will focus on your ability to meet targets and work with diverse clients, as well as your passion for live entertainment. Additionally, be prepared to engage in conversations surrounding teamwork and how you can contribute to the unique culture at Cirque du Soleil.

To generate leads effectively as a Group Sales Manager, a structured approach is vital. Start by identifying target markets and potential clients, then utilize a mixture of cold outreach via phone, email, and social media to connect with them. Keeping an organized CRM system will help you track interactions and manage follow-ups efficiently. It's also beneficial to attend industry events to network and discover new opportunities.

When discussing a time you exceeded sales targets, focus on a specific instance where your strategies really paid off. Explain the approach you took, the challenges you faced, and how you overcame them. Highlight quantifiable results—like the percentage by which you exceeded those targets—and the key tactics and efforts you leveraged that made it a success.

Maintaining healthy client relationships involves consistent communication and personalized engagement. I believe in proactively reaching out to clients to check in and provide updates, while also asking for feedback. Tailoring your approach based on their specific needs and past interactions helps to build trust and enhance loyalty. Regular meetings, either virtual or in-person, can reinforce these connections.

Time management is crucial in a sales role. I prioritize tasks based on deadlines, sales potential, and client needs. Using organizational tools like calendars and project management software can help. Setting daily goals, breaking down larger objectives into manageable chunks, and allocating specific times for outreach and follow-ups ensures that nothing falls through the cracks while striving for efficiency.

Key metrics to track as a Group Sales Manager include total sales revenue, the number of new leads generated, the conversion rate of leads to sales, the retention rate of existing clients, and the average deal size. Monitoring these metrics allows for assessing performance and identifying areas for improvement, which is essential for meeting targets and driving revenue.

Handling objections requires a mix of patience and active listening. I focus on understanding the client's concerns fully before addressing them. Acknowledging their point of view is key, and then I provide factual information and reassurances that align with their needs. It's also helpful to share success stories or testimonials that can alleviate their hesitations.

Teamwork is instrumental in achieving sales goals. Collaboration with different departments, like marketing and customer service, ensures that we present a unified front to clients. Sharing insights and strategies among team members can enhance our outreach and open up additional cross-selling opportunities. A supportive team environment often leads to greater motivation and shared success.

Articulating your passion for the entertainment industry can set you apart. Connect your personal experiences with live performances or events and how they've inspired your career path. Emphasize the impact of live entertainment on community-building and creativity, demonstrating how you align with the mission of Cirque du Soleil to bring magic to the stage and create memorable experiences for audiences.

To contribute to Cirque du Soleil's culture, I would bring my authentic self and a commitment to collaboration. I believe in fostering inclusivity and respect within teams, encouraging open communication and idea-sharing. By actively participating in team initiatives and supporting my colleagues, I aim to help create an environment where creativity flourishes, and everyone feels valued.

Cirque du Soleil stands apart due to its unique blend of circus arts and theatrical flair, creating an exquisite experience that captivates audiences worldwide. The emphasis on innovation, creativity, and the diverse backgrounds of its performers contribute to its exceptional shows. This focus on artistic vision not only defines the brand but also showcases the dedication to promoting teamwork and individual talent within the organization.