Accounts Receivable Administrator

As an Accounts Receivable Administrator at City and County Healthcare Group, your key responsibilities will include managing the invoicing process, addressing customer inquiries about invoicing, ensuring timely debt collection, preparing monthly statements, providing ad-hoc reports, and collaborating with the Management Accounts team on income calculations. This role is essential in maintaining financial accuracy and supporting our mission in the homecare sector.

To qualify for the Accounts Receivable Administrator position at City and County Healthcare Group, you should have experience in accounts receivable functions, excellent written and verbal communication skills, and strong organizational abilities. Proficiency in IT, particularly Excel, is crucial, alongside the capability to work under pressure and meet tight deadlines. These qualifications will help ensure your success in this impactful role.

The hybrid working model at City and County Healthcare Group allows Accounts Receivable Administrators to enjoy a flexible schedule, working three days in the office and two from home. This setup promotes a better work-life balance, which can help reduce stress and increase productivity, enabling you to perform your accounting duties efficiently while enjoying the personal benefits of working remotely.

City and County Healthcare Group is committed to the career development of its Accounts Receivable Administrators. We offer extensive training, access to e-learning modules, coaching conversations, and opportunities to pursue further qualifications. This robust support system empowers you to grow your skills and advance your career within the company, making it an enriching environment for professional development.

As an Accounts Receivable Administrator at City and County Healthcare Group, you can expect a comprehensive benefits package including 22 days of holiday (increasing to 25 after three years), hybrid working options, occupational maternity, paternity, and sick pay, and a significant discount at over 40 major retailers. These benefits are designed to support your well-being and job satisfaction as you contribute to our crucial mission in the homecare industry.

In discussing your experience in accounts receivable, focus on specific roles where you've managed invoicing, customer queries, and collections. Provide examples of how you ensured timely payments and handled any discrepancies with finesse. Highlight any software or tools you've utilized and how they benefited your former employer.

When answering this question, explain your method for prioritizing tasks, such as assessing deadlines and the impact of each task on overall team performance. You could cite examples from previous roles where effective prioritization led to timely completion of projects even under pressure.

For this question, share a specific situation where you effectively communicated with a customer to resolve a dispute. Discuss the steps you took, such as confirming facts, empathizing with their concerns, and providing a solution that satisfied both the customer and your team.

Discuss any accounting software you have experience with, such as QuickBooks, SAP, or even advanced Excel functionalities. Mention how you've used these tools to streamline invoices, track payments, and generate reports, demonstrating your proficiency in technology.

Explain your approach to maintaining accuracy, including methodologies such as double-checking figures, using checklists, or cross-referencing data with accounting software. Mention the importance of attention to detail and provide examples of how your diligence has prevented errors in past experiences.

Share instances where you collaborated effectively with other departments, such as sales or management accounting, to resolve financial issues. Emphasize the importance of teamwork and clear communication in achieving common goals while fulfilling your role.

Discuss specific strategies you employ when facing tight deadlines, such as breaking tasks into manageable parts or delegating work when appropriate. Provide an example of a time when you successfully met a tight deadline, emphasizing your planning and execution skills.

Highlight your commitment to professional development, mentioning any relevant courses, webinars, or certifications you've pursued. Include specific areas you've focused on, such as advancements in accounting technology or best practices in accounts receivable management.

When answering this question, align your career goals with the company’s mission. Emphasize your passion for the homecare sector and your eagerness to contribute to improved care quality. Show that you admire City and County Healthcare Group’s commitment to employee development and innovative practices.

Discuss a step-by-step process you would follow to address late payments. This should include reviewing the account, reaching out to the client diplomatically to remind them, and discussing potential solutions. Mention the importance of maintaining a positive relationship while ensuring timely collections.