Deputy Chief Digital Services Officer - Digital and Data Services (0932)

The San Francisco Digital and Data Services team is transforming how residents interact with the City by building services designed around the people that use them. 

San Franciscans need services from the City, like housing, medical care, and help setting up neighborhood groups. But these services can often be confusing and hard to navigate, especially for people who speak English as a second language. We’re working to make sure that all San Franciscans can get the services they need in the language they want. 

Led by the Chief Digital Services Officer, our team of designers, product managers, developers, writers and content strategists is growing. We’re building services and shaping the City’s approach to technology. 

The Deputy Chief Digital Services Officer (Deputy CDSO) is a senior web/data advocate for the City and a critical senior management role on our 48-person team. As the back up to the Chief Digital Services Officer (CDSO) as needed, the Deputy CDSO is responsible for overseeing and administering the annual division budget, leading strategic and policy initiatives, and managing staff including their recruitment and retention, development, training, and project roles. This position also leads performance management initiatives, manages multiple procurements and accounting, manages a small policy, communications and administrative team, and provides support supportive across teams.

Under the direction of the CDSO, the Deputy CDSO leads a small ops-and-finance team directly, and indirectly supports a team of 45 designers, engineers, product managers, data professionals, project managers, content specialists, and line managers. The Deputy CDSO will also support the CDSO in representing Digital and Data Services around the City in building strong relationships with our partner departments and engaging with our internal and external stakeholders.

Essential duties include, but are not limited to, the following:

Visible leadership and Collaboration

• Partner with the CDSO to achieve DDS’s ambitious web and data goals
• Serve as an informal coach and mentor to line staff and line managers across DDS
• Act as a respected leader within the department and citywide
• Engage with departments and stakeholders across the City to communicate the importance of modern digital and data practices in support of City goals.

Financial and Communications Operations

• Work with CDSO to draft, oversee, and administer DDS’s annual $12M+ budget
• Supervise two policy, communications, & operations staff
• Manage workorders, contracts, tech marketplace procurements (in partnership with ADM CIO), and inbound/outbound invoicing
• Manage physical space leases
• Partner with CDSO on high-level City meetings & committees
• Assess resource levels based on operational costs, workorders, and priorities

Fostering Key Partnerships

• ADM Central Office
• ADM IT
• DT Emerging Technology, Network Operations, Cloud, etc.
• COIT
• MOI
• DDS workorder partners (Permit Center, MOHCD)
• ADM HR & DHR
• 311

Team sustainability

• Serve as the key liaison with central human resources for recruitments and hiring
• Lead biannual team performance review cycles
• Work with the CDSO to continuously improve management practices & capacity
• Manage team meeting schedules and administrative processes
• Oversee team events or celebrations
• Manage consolidated calendar for team releases, administrative events, and milestones

Support the advancement of digital practices throughout the City

• Champion SF.gov, DataSF, and modern technology practices in all City forums
• Help craft policy changes to enable more impactful City use of technology
• Serve on hiring panels for key technology roles as requested
• Serve as an advisor or evaluator for key RFPs as requested
• Present to committees or groups with CDSO or CDO as requested

We are looking for someone who has:

• Ability to navigate and adapt to the complexities and nuances of the public sector
• Ability to build consensus among varied stakeholders
• Past budgetary responsibility for a team of ten or more
• Experience managing line managers and/or large teams
• Leadership experience in digital, data, or web initiatives
• Hands-on web or data experience at any level
• Experience with governmental legislative and budget processes and practices
• Experience with governmental contracting and hiring policies
• Experience forming strong cross-departmental relationships
• Experience presenting and negotiating at executive level, with technical and non-technical audiences
• Strong communication skills both orally and in writing (persuasive, authentic, and clear)
• Bilingual skills
• Self-awareness and humility

A few reasons you might love this job:

• Your voice will be heard and valued
• We have a strong team that works together cohesively
• You will perform a role that is critical to the City’s core operations

Nature of Work:
Must be willing to work a 40-hour per week schedule.

Minimum qualifications

• Possession of a baccalaureate degree from an accredited college or university; AND
• Five (5) years of professional experience in policy or technology of which three (3) years must include experience supervising professional staff.
• Substitution language: May substitute up to two years of education with additional qualifying years of experience.

Verification:

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants will be required to submit verification of qualifying education and experience during the recruitment and selection process. For information on how to verify experience and/or education requirements, including verifying foreign education credits or degree equivalency, please visit Verification of Experience and/or Education.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final application deadline unless otherwise noted.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.

If this becomes necessary, only those applicants whose qualifications most closely meet the  Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Interested candidates are encouraged to apply as soon as possible, as this job announcement will close at any time, but not before Friday, December 13, 2024 at 11:59pm.
   
• You MUST include a cover letter.

• Select the "Apply Now" button and follow instructions on the screen

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

HR Analyst Information: If you have any questions regarding this recruitment or application process, please contact Connie Poon at [email protected].

Condition of Employment: 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.