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ServiceNow Implementation Specialist -Finance/Banking, Government, Healthcare/Life Sciences, Telecommunications Industry

We Are:A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.Learn more about ServiceNow at Accenture HereYou Are:An Industry Focused Implementation Specialist. They are responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.• An Implementation Specialist with the ServiceNow Business Group you are an experienced ServiceNow developer.• You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.• Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.• You are someone that is process oriented and prefers order over chaos.• You are comfortability asking for help from peers and Subject Matter Experts• Strong background working with Enterprise Software companies and/or Consulting companies.• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.Here’s What You Need:• Minimum 3 Years' experience with ServiceNow Implementations• Minimum 2 Years' experience of experience in JavaScript or related application development• Completed Certification - ServiceNow Certified System Administrator• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications• Customer Service Management Database (CSM) Certification• Minimum of 1 of 4 Industry Aligned Certifications - Finance/Banking, Government, Healthcare/Life Sciences, Telecommunications• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)Bonus Points If:• Experience with Agular JS / Portal Development• Advanced Skills with ServiceNow Development APIs• Web Service Integration (API Web Services) experience• LDAP Integration experience• Single Sign-on configuration and administration• Experienced and Comfortable Presenting to large Audiences• Advanced Application Experience: HR, ITOM, CMDB, CSM, Security, ITAM, Asset Management (HAM/SAM), SPM, Platform/Integration, Portal/UI Builder, GRC• ITIL Foundation or Equivalent Certified i.e., ITIL• ServiceNow Developer Certified (CAD)Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role Location Annual Salary RangeCalifornia $63,800 to $196,000Colorado $63,800 to $169,300District of Columbia $68,000 to $180,300Illinois $59,100 to $169,300Minnesota $63,800 to $169,300Maryland $59,100 to $156,800New York $59,100 to $196,000Washington $68,000 to $180,300What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereEqual Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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What You Should Know About ServiceNow Implementation Specialist -Finance/Banking, Government, Healthcare/Life Sciences, Telecommunications Industry, Accenture

Accenture is on the lookout for a talented ServiceNow Implementation Specialist with a focus on finance, banking, government, healthcare/life sciences, and telecommunications industries to join our dynamic team in Columbus, OH. As a global professional services organization working closely with major cloud providers, we leverage our expertise to help clients transform their operations in the digital landscape. In this role, you'll play a crucial part in delivering ServiceNow solutions and services to enhance client engagements. You'll be hands-on with the ServiceNow platform, developing configurations and solutions that meet our clients’ needs while staying updated with the latest ServiceNow applications. We're seeking someone who thrives in a structured environment, appreciates a team-oriented culture, and is not afraid to ask questions or seek guidance when needed. Your background in enterprise software or consulting will be invaluable as you influence decisions and provide thought leadership on program management and governance. You’ll have ample opportunities for professional growth with our extensive training options. If you are passionate about leveraging technology to improve service delivery and have a strong foundation in ServiceNow implementation, we would love to hear from you! Expect to engage in travel ranging from 25% to 100% depending on client requirements, allowing you to make an even greater impact.

Frequently Asked Questions (FAQs) for ServiceNow Implementation Specialist -Finance/Banking, Government, Healthcare/Life Sciences, Telecommunications Industry Role at Accenture
What are the main responsibilities of a ServiceNow Implementation Specialist at Accenture?

As a ServiceNow Implementation Specialist at Accenture, your primary responsibility is to deliver high-quality ServiceNow solutions tailored to client needs. This involves working collaboratively in a client consulting environment, developing new applications, and maintaining existing ones on the ServiceNow platform. You will identify opportunities for value addition, influence key stakeholders, and ensure governance across projects. Regularly updating your knowledge of ServiceNow offerings will also be a significant part of your role.

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What qualifications do I need to become a ServiceNow Implementation Specialist at Accenture?

To succeed as a ServiceNow Implementation Specialist at Accenture, you should have a minimum of 3 years of experience with ServiceNow implementations and 2 years of experience in application development, preferably with JavaScript. Certifications, including ServiceNow Certified System Administrator and at least one ServiceNow Certified Implementation Specialist certification, are essential. A bachelor's degree is ideal, but equivalent work experience can also be considered.

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Does Accenture offer training for ServiceNow Implementation Specialists?

Yes, Accenture places a strong emphasis on professional development for their ServiceNow Implementation Specialists. As part of the ServiceNow Business Group, you will have access to a robust curriculum of training and certification opportunities to enhance your skills and keep you abreast of the latest in ServiceNow technologies.

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Is travel required for the ServiceNow Implementation Specialist position at Accenture?

Yes, travel is part of the role for a ServiceNow Implementation Specialist at Accenture. Depending on business needs and client requirements, you can expect to travel anywhere from 25% to 100% of the time. This travel allows you to provide on-site support and team collaboration with clients.

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What soft skills are important for a ServiceNow Implementation Specialist at Accenture?

Soft skills are crucial for a ServiceNow Implementation Specialist at Accenture. You'll need to be highly process-oriented, collaborative, and comfortable seeking guidance when required. Strong communication and presentation skills are essential, as you'll be interacting with diverse teams and stakeholders. Additionally, being an effective influencer and problem solver will go a long way in your success at Accenture.

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Common Interview Questions for ServiceNow Implementation Specialist -Finance/Banking, Government, Healthcare/Life Sciences, Telecommunications Industry
Can you describe your experience with ServiceNow implementations?

When answering this question, share specific projects you've worked on involving ServiceNow implementations. Highlight your role, the challenges faced, and how you navigated them. Be sure to include the outcome and any metrics that showcase your success, as employers appreciate concrete evidence of your capabilities.

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How do you stay updated with the latest ServiceNow features and capabilities?

Discuss your proactive approach to continuous learning, such as attending relevant webinars, participating in online communities, and pursuing certifications. Mention any specific resources you use, like the ServiceNow documentation or community forums, illustrating your commitment to staying informed in this rapidly evolving field.

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How do you prioritize tasks during an implementation project?

When responding, detail your strategy for prioritization, which could include assessing project deliverables based on timelines, client impact, or resource availability. Mention any tools or methods you use, such as Agile methodologies or project management software, to help keep track of tasks and deadlines effectively.

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Describe a challenging project you worked on and how you overcame obstacles.

Choose a project that showcases your problem-solving abilities. Outline the specific challenge, the steps you took to address it, and the final outcome. Focus on your ability to collaborate with others and seek input from teammates or SMEs when needed, showing that you value teamwork in overcoming challenges.

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What strategies do you employ to ensure effective stakeholder communication?

A strong answer should outline your approach to keeping open lines of communication with stakeholders throughout a project. Mention the importance of regular updates, aligning expectations early on, and using tools like dashboards or status reports to present progress. Demonstrating that you understand the nuances of stakeholder management is critical.

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How do you handle constructive criticism from clients or team members?

In your response, emphasize your openness to feedback and your understanding that constructive criticism can lead to growth. Share an example of how you received feedback, the steps you took to improve, and the positive outcome that resulted from implementing that feedback.

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Can you explain your familiarity with JavaScript and its role in ServiceNow?

When discussing your JavaScript experience, demonstrate your understanding of how it’s used within the ServiceNow platform for customization and automation. Provide examples of scripts you’ve written or modified that improved functionality, and explain your thought process when developing solutions.

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What methods do you use to gather requirements from clients?

Emphasize your ability to employ a mix of direct interviews, workshops, and surveys to gather comprehensive requirements. Discuss the importance of asking clarifying questions and actively listening to ensure you fully understand the client’s needs, which is key to delivering successful implementations.

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Explain your experience with ServiceNow integrations.

Focus on specific integrations you've worked on, discussing the APIs or technologies involved. Provide details about the challenges faced during integration and how you successfully resolved them. Firms are looking for your critical thinking and problem-solving skills in such scenarios.

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How would you simplify complex ServiceNow functionalities for non-technical stakeholders?

In your answer, outline techniques you’d use, such as creating visual aids, breaking down concepts into relatable terms, and utilizing analogies. This shows your ability to bridge the gap between technical details and client understanding, which is essential in a consulting role.

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Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners an...

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DATE POSTED
December 13, 2024

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