IT Business Analyst

Do you love finding ways to solve IT problems and optimize business processes and reporting through better use of technology? Are you motived by a mission to promote data sharing to prevent tax fraud?

Ripple Effect is looking for an IT Business Analyst with 4 years of experience to support our client with the IRS Identity Theft Tax Refund Fraud Information Sharing and Analysis Center (ISAC) and our Project Management Office. This role will work closely with Ripple Effect's Digital Transformation Team to provide users access to the ISAC portal, support the ISAC help desk, manage and coordinate data analyses, and think creatively about how to use technology to solve ISAC problems.

If this position sounds interesting, there’s a place for you here at Ripple Effect! We are a diverse, progressive, and engaging work environment. We offer a multitude of incentives and flexible work options that work for you and your lifestyle.

General Information

• Job Code: PRO-IT-02
• Location: Ripple Effect Headquarters – Remote
• Employee Type: Non-Exempt, Full-Time Regular
  (Ask our recruiters about flexible work arrangements)
• Telework: Fully Remote
• Number of Openings: 1
• Salary Range: $73,032 - $83,987 per year (how we pay and promote)

Responsibilities

• Technical Solutioning: Understand client problems, identify areas for improvement, and recommend technology solutions to improve collaboration, detection, analysis, and reporting.
• Technical Support: Provide technical support to end-users, troubleshoot issues, and resolve inquiries related to web-based technology deployments for a membership-based collaboration and reporting portal.
• Data Support (Excel): Leverage Excel capabilities to manage basic data, analyses, and reports to support client needs.
• Helpdesk Support: Onboard and offboard users to the IRS Identify Theft-Tax Refund Fraud, Information and Sharing Analysis Center Collaboration Space. Respond to requests from partners to remove access and grant access to restricted areas.
• Data Entry (O365): Work with our Social Media analysis team to enter data from online posts into an app.
• Project Management Office (PMO) Support: Assist our PMO team with proposal operations and quality management processes.
• Attend team meetings and support other project needs, as assigned.

Minimum Education and Experience

• Bachelor's degree
• 4 years of relevant experience, including experience directly supporting the IRS, DoD, or DHS

Basic Requirements

• Proven ability to work proficiently in Microsoft Office, including Excel and Outlook
• Knowledge and experience working in SharePoint and Power Platform (e.g., PowerBI and Power Apps)
• Experience working in a helpdesk or technical support function to a client or other user
• Experience documenting processes and developing SoPs
• Strong problem-solving skills and a passion for technology
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to accurately manage basic data entry
• Must reside within the U.S. in a state Ripple Effect is set up to support (currently all states except NY, CA, and PR)

To be successful at Ripple Effect, you must be able to pay attention to details, clearly communicate, work independently, and have an eagerness to learn. Learn more about what it takes to become a Rippler here.

Skills That Set You Apart

• Ability to identify and develop Power Platform solutions (e.g., PowerBI and Power Apps)
• Experience in federal government contracting
• Current, active MBI, DoD, or other government security clearance

If you don’t have all of the skills above, don’t be discouraged—no resume paints a complete picture of a person. There’s a good chance you’re more wonderful than you think, so please apply!

About Ripple Effect

Ripple Effect is an award-winning women-owned small business providing professional consulting and exceptional talent for federal, private, and non-profit clients. We deliver multi-disciplinary solutions across communications & outreach, research & evaluation, policy & program management, digital transformation, and strategic staffing solutions with a focus on science, research, and healthcare domains.

Hiring Process | Life at Ripple |COVID Response | DEI

Ripple Effect rewards our employees for their contributions to our mission in many ways, from competitive pay and exceptional benefits to a range of work/life programs based on your employment classification and personalized preferences.

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Ripple Effect is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, political affiliation, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation during the hiring process, please let us know by contacting our HR department at HR@rippleeffect.com or your recruiter. Eligibility for employment will be verified using E-verify.