Dispatcher - Traffic Division
Overview
This is a provisional appointment.
Brief Job Description (essential functions of the job):
Under general supervision, operates a two-way radio system for receiving and dispatching calls from and to City Mobile Units.
Responsibilities
- Performs work of moderate difficulty in the receiving and referring of emergency and non-emergency calls to and from field personnel.
- Enters into computer system information on motor vehicles relayed from field personnel to see if vehicles are eligible for impoundment and record same on ledger sheets.
- Responsible for obtaining listings from the Registry of Motor Vehicles, stolen vehicle information, and assisting in or looking up locations for field personnel.
- Maintains good public relations when answering calls from citizens.
- Performs related work as required.
Minimum Entrance Qualifications
- Ability to operate a radio communication system.
- Ability to correctly interpret messages to ensure dispatching of proper information requested.
- Ability to transmit factual information and details with accuracy.
- Ability to speak, read, and write English correctly and to enunciate clearly.
- Ability to follow oral and written instructions.
- Ability to take emergency and non-emergency telephone requests in a courteous manner.
- Must be able to exercise good judgment and focus on detail as required by the job.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: AFSCME/RA1-10
Hours per week: 40
Average salary estimate
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