FAMILY CARE COMMUNITY COORDINATOR

As a Family Care Community Coordinator at the Department of Social Services (DSS), your main responsibilities include conducting outreach to FWC shelters to build relationships and providing resource mappings tailored to each shelter. You'll also facilitate health education sessions, coordinate care plans for families with health concerns, and collaborate with local health agencies to ensure holistic support for families experiencing homelessness.

To apply for the Family Care Community Coordinator position at the Department of Social Services (DSS), candidates must possess a baccalaureate degree along with two years of relevant community work experience or have a high school diploma with six years of community-centered work experience. Experience must include at least one year in a capacity closely related to the job duties.

A Family Care Community Coordinator can significantly impact families in New York City by facilitating their access to health services, enhancing their well-being, and guiding them toward permanent housing. Your role in conducting outreach and resource mapping will empower families with the necessary tools to achieve stability and improve their overall health outcomes.

A typical day for a Family Care Community Coordinator at the Department of Social Services (DSS) involves visiting various FWC shelters, meeting with staff to ensure effective project implementation, conducting community resource mapping, and organizing health education sessions. You will work collaboratively with families to address their unique health challenges while maintaining ongoing communication with other health and social service providers.

Yes, there are several opportunities for growth as a Family Care Community Coordinator at the Department of Social Services (DSS). This role provides valuable experience in community health services and project management, opening the door to advanced positions within public health or social services as you gain specialized skills and knowledge.

To build relationships with shelter staff, I would prioritize open communication, be attentive to their needs, and consistently follow up on our interactions. Establishing trust through transparency and regular meetings would also be essential for collaborative success.

I would approach community resource mapping by first understanding the specific needs of the families in the shelters. From there, I would identify existing community services and resources, engage local organizations, and develop a comprehensive guide tailored to the shelter's unique demographic and cultural needs.

In a previous role, I coordinated services between local health agencies and shelter providers. I scheduled regular meetings to discuss each family's care plans and ensured seamless communication while addressing any obstacles that arose, focusing on the family’s needs and promoting a team-oriented approach.

I have led health education initiatives in past roles, designing and implementing training sessions tailored to specific audiences. I emphasize engaging, interactive content to ensure that participants not only retain the information but also feel empowered to apply it in their daily interactions with clients.

When managing tasks for multiple families, I prioritize based on urgency and the specific health needs of each family. I keep organized records and utilize project management tools to ensure no family falls through the cracks while maintaining consistent follow-up.

The most challenging aspect of the Family Care Community Coordinator role is navigating the complexities of each family's situation. It requires flexibility, problem-solving skills, and a deep understanding of community resources to effectively address diverse health and social needs.

To handle conflict among team members, I would approach situations with an open mind, facilitate a dialogue to ensure all perspectives are heard, and work towards finding common ground. Encouraging collaboration and reminding the team of our common goals would be key to resolving conflicts.

I want to work as a Family Care Community Coordinator at DSS because I am passionate about supporting vulnerable populations and making a tangible difference in the community. This role aligns with my values and expertise, allowing me to advocate for families facing homelessness and work collaboratively to improve their lives.

I have extensive experience with case management, where I have developed care plans, monitored family progress, and coordinated services among various providers. This experience taught me the importance of building rapport, advocating for client needs, and ensuring that all resources are efficiently utilized.

Effective outreach requires a mix of empathy, clear communication, and building trust. I utilize active listening techniques to understand the concerns of shelter staff and families, align my approach with their needs, and provide relevant information that fosters ongoing collaboration.