SENIOR DIRECTOR

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE, OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE


The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The office of Training is responsible for all aspects of workforce curriculum development and training delivery of social services policies and procedures for programs administered by DSS/HRA/DHS including but not limited to Cash Assistance, and SNAP; employment, education, and engagement programs; Medicaid and social security assistance; customized assistance services; services to immigrants, refugees, and non-citizens; domestic violence programs; childcare and housing subsidies.

Under the direction of the Executive Director, with wide latitude for the exercise of independent judgement, initiative, and decision-making, is responsible for planning, coordinating, implementing, monitoring, and evaluating training programs designed for DSS/HRA/DHS staff. The Senior Director applies a set of processes, tools, techniques, and skills necessary to successfully execute training projects on time and within budget, while managing the agency's expectations.


The Office of Policy, Procedures and Training (OPPT) is recruiting for one Administrative Staff Analyst NM II to function as Senior Director who will:

- Oversee the definition and development of curriculum standards, assess training needs, direct the design and development of training programs to meet the needs of Family Independence Administration (FIA), Investigation, Revenue and Enforcement Administration (IREA), Fair Hearing Administration (FHA), Infoline and IDNYC staff assigned throughout New York City. Responsible for the overall direction, administration, and coordination of training activities and ensures that the development and implementation of training programs meet the needs and priorities of the program areas.

- Oversee the development of curriculum materials including lesson plans, trainers' guides, trainee workbooks, case studies, role plays, pre/post-tests, and evaluation instruments. These materials are used to ensure that all levels of staff accurately understand their job responsibilities and procedures relative to the implementation of procedures. Participates in the planning, development, and implementation of new staff development curricula as well as the evaluation and refinement of existing programs to enhance the professional, technical, and programmatic capabilities of staff.

- Collaborate with various outside agencies and vendors to identify training opportunities, define deliverables, and manage vendor delivery of training. Such training may include courses, workshops, seminars, and staff development institutes. Attends and participate in meetings regarding the agency needs for training and professional development.

- Oversee the scheduling, conducting, and evaluating of train-the-trainer workshops designed to familiarize all training specialists with curriculum materials and presentation methodology for policy and training release, special training projects, and new hire training.

- Direct the audits and evaluation of training and reports progress of organizational and training changes, new initiatives, and positive and negative developments within the Office of Training and mitigate issues that surface within the release training arena.

- Attend agency meetings on behalf of the Executive Director and informs senior staff members of new information. Interact with other agencies. Advise in high level staff meetings where the design and implementation of training, and staff development changes are discussed and determined.

- Play a fundamental role in staffing, orientating, and developing senior office members. Anticipate staffing needs for office based on trends and policies within the agency, volume of request and understanding initiatives within the Agency.

- Mentor and provides guidance to the subordinates and handles all personnel responsibilities for these individuals such as providing guidance, management of direction and staffing.

Work Location: 4 World Trade Center, New York, NY (Loc code: 2944)
Hours/Schedule: 9am – 5 pm with flex

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.