Claims & Credit Manager

Organization

For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our strategically aligned, full-spectrum business model and operations allows us to fully service major online furniture retailers and the core audience that is driving today's market.

We understand the modern furniture buyer and consumer on a deeper level as well as have a keen eye on the popular trends that are driving online traffic and furniture sales. That's why our mission has always been to help them bring their homes to life with quality furniture at unbeatable prices.

We believe that talent is defined by the collective behavior of each and every individual that makes this company great. Abbyson takes pride in hiring world-class, diverse talent and offering competitive total compensation packages. Compensation includes, but is not limited to, cash compensation through annual bonus structure, comprehensive medical benefits, employer-sponsored retirement plans, generous time off and fun cultural activities throughout the year.

Overview

Abbyson is looking for a dynamic individual to join as the A/R Collections & Recovery Manager (“ARCRM”) to lead our growing Accounting Team! The ARCRM will develop and manage the daily operations and strategic objectives of the Company’s Accounts Receivable cycle implementation, maintenance and management of all accounts receivable business functions and procedures for the Accounts Receivable collection process.

Reporting Structure

The A/R Collections & Recovery Manager will work cross-functionally with Finance, Auditing & Claims, Order Fulfillment, Inventory and Inbound Supply Chain Teams under the guidance of the Controller and CFO, as well as Executive Leadership.

Core Responsibilities

• Responsible for the development, implementation and delivery of strategies for the organization as Claims Management functions Customers, Factories and Vendors.
• Responsible for accuracy and completion Customer, Factory and Vendors claims functions
• Maintains financial information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies
• Successfully oversee the management of portfolios to include account reconciliations, disputed charges, unapplied credits, including partnering with external teams to resolve complex requirements
• Develop and implement best practice and identify areas for improvement
• Provide guidance and serve as escalation point for A/R, Factory and customer claims issues
• Perform monthly, quarterly and annual accounting close responsibilities
• Significant communication with internal business partners to drive company initiatives and maintain / improve accounts receivable portfolio performance
• Customer Disputes/Claims
  • Direct the research and adjustments of chargebacks by partnering with external teams and sales execs to identify root cause for prompt resolution
  • Summarize monthly deductions via a management dashboard, showing open deductions by customer and type, with emphasis on "unauthorized" payment deductions, open balances with steps to collect/clear items
  • Make recommendations for corrective actions by identifying gaps, trends, and areas of improvement to prevent similar claims arising from the same customer(s)
  • Implement reporting, matrix, KPI, and analysis to exec management related to customer claims/chargebacks
• Internal Controls
  • Establish, maintain and monitor internal controls related to A/R to ensure accounting controls
  • Understand and readily support company corporate business practices, policies, internal controls and procedures designed to create value and minimize risk.

• Essential Functions
  • Organize and maintain records of invoices, bills and deposits.
  • Manage accurate posting and classification of the daily receivable transactions (prepare deposit slips when needed).
  • Oversee customer billing and analyze cash receipts processing.
  • Maintain records of cash flow and outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.
  • Prepare and reconcile monthly financial statements and reporting.
  • Execute and oversee Internal Auditing procedures.
  • Develop, direct, plan and evaluate accounts receivable policies and procedures and ensures external and internal controls and polices are adhered to.
  • Produce reports of accounts that are in arrears and analyzes bad debt and prepares analyses and reconciliations of bill runs to detect fraud.
  • Oversee the month end close activities and reconciles sub ledger to the general ledger.
  • Set credit terms and limits for customers and affiliates.
  • Make collection calls for difficult accounts as needed.
  • Post customer payments and accurately enter deduction status, types, reason codes and comments in GP system along with proper documentation.
  • Research and determine appropriate backup support and proof of performance for all deduction claims. Request additional support documentation from customers as needed and/or work with customer websites to obtain deduction documentation.
  • Coordinate with sales, customer service and/or logistics for validation and approval of claims. Process for chargeback if not valid.
  • Communicate with customers to reconcile customer deductions and settle/write off valid trade deductions according to GAAP guidelines. Dispute/process for chargebacks if not valid.
  • Prepare credit memos for any approved adjustments such as shortages, price discrepancies, promotions, concealed shortages, duplicate invoices, etc. and ensure supporting documents and backups are included.
  • Liaise with sales, customer service, logistics, and customers to maximize the recovery and prevention of chargebacks.
  • Ensure sales tax compliance for all dealer resale certificates are current and accurate.

Desired Qualifications

• 5+ years’ experience in successful track record Accounts Receivable Management with direct customer contact.
• 5+ years’ experience in a Management role.
• Knowledge in Microsoft Dynamics GreatPlains preferred.
• BA/BS Degree in Finance/Accounting or a commensurate level of directly related experience preferred.
• Excellent problem solving, analytical, interpersonal and communication skills both oral and written.
• Proficient with MS Office (Advanced Excel required).
• High degree of integrity including ability to successfully deal with sensitive or confidential information
• Strong organizational skills, ability to multi-task and must be able to work under pressure.
• Must be results-oriented and able to work both independently and in a team environment.

Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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