Job details

Customer Support Analyst (Mid-market)

Clariti empowers governments to deliver exceptional citizen experiences through innovative software solutions. They are looking for a Customer Support Analyst to provide excellent service to their customers and enhance their customer relationships.

Skills

Customer service
Technical troubleshooting
Effective communication
Problem-solving
Detail-oriented

Responsibilities

Monitor support channels and respond to customer requests.
Troubleshoot and resolve customer issues efficiently.
Craft thoughtful responses to customer inquiries.
Share customer feedback with internal teams.
Aid in customer education regarding product solutions.
Assist with configuration projects.
Maintain detailed records in the CRM system.
Collaborate with cross-functional teams.
Stay updated on product features and industry trends.

Education

Bachelor’s degree required

Benefits

100% remote work environment
Flexible work hours
Competitive total compensation
29 days of paid time off
Comprehensive extended benefit package
$500 annual wellness spending account
Professional development budget
Team building initiatives
Home office budget
Provided tech tools

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Average salary estimate

$77500 / YEARLY (est.)

min

max

$65000K

$90000K

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