Job details
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Customer Support Analyst (Mid-market)
Clariti empowers governments to deliver exceptional citizen experiences through innovative software solutions. They are looking for a Customer Support Analyst to provide excellent service to their customers and enhance their customer relationships.
Skills
- Customer service
- Technical troubleshooting
- Effective communication
- Problem-solving
- Detail-oriented
Responsibilities
- Monitor support channels and respond to customer requests.
- Troubleshoot and resolve customer issues efficiently.
- Craft thoughtful responses to customer inquiries.
- Share customer feedback with internal teams.
- Aid in customer education regarding product solutions.
- Assist with configuration projects.
- Maintain detailed records in the CRM system.
- Collaborate with cross-functional teams.
- Stay updated on product features and industry trends.
Education
- Bachelor’s degree required
Benefits
- 100% remote work environment
- Flexible work hours
- Competitive total compensation
- 29 days of paid time off
- Comprehensive extended benefit package
- $500 annual wellness spending account
- Professional development budget
- Team building initiatives
- Home office budget
- Provided tech tools
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
SALARY RANGE
$65,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 13, 2024
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