Commercial Account Executive, APAC

As a Commercial Account Executive at ClickUp, you will focus on acquiring new business leads primarily in the APAC region. Your responsibilities will include exceeding pipeline and sales targets, converting free trials and demo requests into customers, and conducting engaging customer presentations and demos through online platforms. You'll also collaborate with the Growth and Marketing teams to enhance lead generation and identify new sales opportunities.

To qualify for the Commercial Account Executive position at ClickUp, candidates should possess at least 1 year of relevant full sales cycle experience with a focus on converting new prospects, and 1-3 years in SaaS sales. Excellent verbal and written communication skills, attention to detail, and the ability to lead Requests for Information or Quotes are also essential. An affinity for project management tools is desirable.

Candidates can excel in the Commercial Account Executive role at ClickUp by demonstrating a strong consultative selling approach, maintaining a reliable sales pipeline, and cultivating relationships based on rapport over pressure. Mastering the ClickUp product will help in effectively addressing customer inquiries and showcasing its values during presentations. A positive attitude combined with a love for work will also contribute significantly to success in this role.

At ClickUp, the culture is rooted in hard work, growth, and a commitment to breaking norms. The Commercial Account Executive team thrives in an environment that values ambition, merit, and collaboration. Team members find themselves in a supportive setting that encourages them to do the most exciting work of their lives while playing a key role in shaping the future of productivity.

While experience with project management software or other productivity tools is desirable for the Commercial Account Executive role at ClickUp, it is not a strict requirement. Candidates who have a strong SaaS sales background and a willingness to learn about ClickUp's innovative platform will find success, regardless of their previous tool experience.

In your response, emphasize the importance of understanding the customer's needs and tailoring your solutions accordingly. Describe how you ask open-ended questions and actively listen to identify pain points, allowing you to present ClickUp’s solutions effectively.

Discuss specific strategies like maintaining a robust sales pipeline, following up diligently with leads, and utilizing data to make informed decisions. Highlight the importance of setting measurable goals and consistently reviewing performance against those goals.

Share a detailed story where you faced objections from a lead and overcame them through understanding their concerns and presenting the value of your solution. Discuss the techniques you employed and how you built rapport over time.

Outline your organizational methods, such as using CRM tools, scheduling regular check-ins, and setting priority tasks. Emphasize the necessity of being proactive and detailed in keeping track of each customer's needs.

Highlight the importance of collaboration with other teams, such as marketing and product development, in creating effective sales strategies. Provide examples of how you have worked with your colleagues to enhance lead generation or product awareness.

Explain how you would approach the situation calmly and empathetically, actively listening to their concerns, and seeking to understand the root cause of their dissatisfaction. Discuss the importance of addressing the issue promptly while offering solutions and maintaining a positive relationship.

Talk about your passion for sales and helping customers succeed. Mention how meeting or exceeding targets energizes you, as well as the satisfaction of knowing you're contributing to ClickUp's mission of enhancing productivity for users.

In your answer, discuss the tools and techniques you use to conduct remote sales effectively. Mention your ability to present virtually, use collaborative platforms, and maintain communication with clients through digital channels.

Explain your process for collecting customer feedback and how you analyze this feedback to refine your sales strategies. Stress the importance of continuous improvement and adapting your approach based on real-world insights.

Come prepared to discuss ClickUp's unique selling propositions, its all-in-one productivity tools, and how it addresses common workplace productivity challenges. Connect specific features of the platform to potential customer needs and issues.