Account Executive, Commercial

The Account Executive, Commercial at ClickUp is responsible for achieving and exceeding sales targets. This involves converting leads from free trials, managing the sales process from initial contact through to closing, and performing product demos and presentations online. Additionally, this role collaborates with growth and marketing teams to enhance lead generation and pipeline quality.

Candidates applying for the Account Executive, Commercial role at ClickUp should have 4-8 years of relevant sales experience, particularly with SaaS solutions. Strong skills in verbal and written communication are required, alongside a proven track record in both new customer acquisition and managing existing accounts. Experience with project management tools will be considered a plus.

At ClickUp, Account Executives enjoy a dynamic and supportive work culture that values hard work, growth, and innovation. We prioritize building genuine relationships with customers, fostering a collaborative environment, and supporting professional development. Our team thrives on maintaining a positive attitude while emphasizing the product’s value in solving client needs.

ClickUp provides comprehensive training and robust resources to support its Account Executive team. From sales tools that enhance lead generation to continuous product education that equips you to answer customer inquiries confidently—our commitment is to ensure that you have all the means necessary to excel in your role and meet your goals.

As an Account Executive at ClickUp, there are numerous opportunities for personal and professional growth. You can develop expertise in SaaS selling, expand your network within various industries, and work closely with leadership to shape sales strategies. High performers can also advance into senior or managerial roles within the sales organization.

When answering this question, be specific about your past experiences where you’ve successfully identified customer needs and provided tailored solutions. Highlight your familiarity with the sales cycle, showcasing your ability to build relationships and trust with clients through effective communication.

You can discuss your process for assessing lead quality based on factors like engagement, conversion potential, and fit with your product. Emphasize the importance of being strategic and focused on high-priority leads while remaining adaptable to new opportunities.

Highlight an instance where you faced a significant challenge, such as a tough negotiation or an initial rejection. Explain the steps you took to resolve the situation, including your approach to communication and persistence, ultimately leading to a successful outcome.

Share effective techniques you've utilized to keep potential customers engaged, such as regular check-ins, personalized content, and addressing objections as they arise. It’s important to showcase your ability to build value even in lengthy cycles.

Discuss your approach to objections, focusing on active listening and understanding the client’s concerns. Emphasize your capability in addressing these objections with relevant information and benefits that counter their doubts.

Talk about specific CRM software you've used in your past roles, such as Salesforce, including how you've utilized these tools for tracking leads, managing customer interactions, and analyzing sales data to inform your strategies.

Craft your response by aligning your past experiences and values with ClickUp’s mission and culture. Highlight your admiration for their unique product offering, growth trajectory, and commitment to enhancing productivity, alongside your personal and professional goals.

Discuss your perspective on ClickUp’s all-in-one approach, its innovative features, and the positive impact it has on users' workflows. Being knowledgeable about the product and its market position will showcase your genuine interest in the company.

Provide a clear example, detailing the customer’s needs, how you tailored your approach, and the outcome. Discuss the selling techniques you used and how understanding the client’s pain points contributed to closing the deal.

It’s important to convey your time management skills alongside any specific tools or systems you use to keep track of tasks, follow-ups, and appointments. Share your methodology for prioritizing diverse accounts effectively while maintaining high-quality interactions.