Clipboard Health is a fast-growing tech startup that connects healthcare professionals with facilities through our app-based marketplace. We are seeking a Customer Support Team Leader to coach and improve the performance of our support agents.
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Skills
Coaching
Customer service
Performance evaluation
Conflict resolution
Quality assurance
Responsibilities
Monitor agent performance for quality assurance
Provide coaching based on performance metrics
Handle escalated customer issues
Ensure schedule adherence by agents
Maintain coaching logs and feedback volumes
Education
Bachelor's degree preferred
Benefits
Flexible working hours
Remote work
Team building activities
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Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.