Job details

Copy of Customer Support Team Leader (HCF UK)

Clipboard Health is a fast-growing tech startup that connects healthcare professionals with facilities through our app-based marketplace. We are seeking a Customer Support Team Leader to coach and improve the performance of our support agents.

Skills

Coaching
Customer service
Performance evaluation
Conflict resolution
Quality assurance

Responsibilities

Monitor agent performance for quality assurance
Provide coaching based on performance metrics
Handle escalated customer issues
Ensure schedule adherence by agents
Maintain coaching logs and feedback volumes

Education

Bachelor's degree preferred

Benefits

Flexible working hours
Remote work
Team building activities

To read the complete job description, please click on the ‘Apply’ button

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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