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Lead Product Designer, Developer Platform

About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: Hybrid - Austin, San Francisco, Seattle, New York, Atlanta, Denver, Toronto. Two days in the office.About Our TeamThe Product Experience team is a diverse group of creative people that love to learn, collaborate, solve large-scale problems, and grow together. We're looking for a curious, user-focused, and action-oriented Lead Product Designer that is driven to design the best product experiences for the Developer Platform.The Developer Platform is a part of the Emerging Technologies & Incubation (ETI) organization where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers.Your impactAs a Lead Product Designer, you will work closely with other designers, engineers, product managers, and stakeholders to drive the best end-to-end experiences for developers. Your work will impact the developer experiences of a growing platform of products including Cloudflare Pages, Workers, R2, Databases, Media, AI, and more. While this is not a managerial role with direct reports, we expect our Lead Product Designers to lead by example and coach the team into doing their best work.If you're a systems-thinking Lead Product Designer who's excited to work on significant, meaningful, and complex problems with real-world impact, come help us make the Internet better! We'd love to hear from you.What You'll Do• Lead end-to-end developer experience design, simplifying complex problems through research, sketching, and collaboration with cross-functional teams.• Drive improvements across multiple touch points of the developer experience such as the product dashboard, CLI, documentation, playground, and more.• Partner with product managers and engineering to navigate technical trade-offs, contributing to both near-term and long-term product vision.• Collaborate with other designers on shared patterns, product vision, and design goals, while refining team culture and exporting best practices across the organization.• Facilitate workshops, design reviews, and cross-departmental initiatives, identifying shared dependencies that connect products and services.• Drive adoption of new design tools and methodologies, utilizing data to inform accessible service and interface designs, from research to final product.• Collaborate with designers and leaders across the company to elevate the overall Cloudflare user experience.• Mentor and coach designers, contributing to team growth and scaling design practices through documentation and decision-making frameworks.Examples Of Desirable Skills, Knowledge And Experience• Strong user experience and visual design skills, this is an end-to-end UX to UI role• Proven track record of producing high-quality end-to-end deliverables• 10+ years working in professional UX or product design roles• A portfolio or comprehensive presentation of relevant user experience and visual design work is required• Clearly and effectively formulate direction and strategy for the team to make decisions• Deep empathy with, and understanding of users’ needs• Effective written and verbal communication skills• Technical expertise and an understanding of designing for developer workflows is a plus• Previous leadership experience is a plusCompensationCompensation may be adjusted depending on work location.• For Colorado-based hires: Estimated annual salary of $192,000 - $234,000.• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $214,000 - $262,000.• For Bay Area-based hires: Estimated annual salary of $225,000 - $275,000EquityThis role is eligible to participate in Cloudflare’s equity plan.BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.Health & Welfare Benefits• Medical/Rx Insurance• Dental Insurance• Vision Insurance• Flexible Spending Accounts• Commuter Spending Accounts• Fertility & Family Forming Benefits• On-demand mental health support and Employee Assistance Program• Global Travel Medical InsuranceFinancial Benefits• Short and Long Term Disability Insurance• Life & Accident Insurance• 401(k) Retirement Savings Plan• Employee Stock Participation PlanTime Off• Flexible paid time off covering vacation and sick leave• Leave programs, including parental, pregnancy health, medical, and bereavement leaveWhat Makes Cloudflare Special?We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something you’d like to be a part of? We’d love to hear from you!This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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What You Should Know About Lead Product Designer, Developer Platform, Cloudflare

At Cloudflare, we're on the lookout for a talented Lead Product Designer for our Developer Platform team, based out of San Francisco. Our mission is to help build a better Internet, and we believe that starts with providing outstanding product experiences for developers. In this role, you'll partner with engineers and product managers to craft intuitive, accessible interfaces that simplify complex problems while enhancing user experiences across our suite of developer tools like Cloudflare Pages, Workers, R2, and more. You'll have the opportunity to drive improvements, mentor fellow designers, and collaborate closely with our diverse team to create a supportive culture of learning and growth. We're eager to hear from designers who are curious, empathetic, and passionate about making a real-world impact through their design efforts. If you're ready to take on complex challenges and engage with a like-minded community, Cloudflare is the place for you!

Frequently Asked Questions (FAQs) for Lead Product Designer, Developer Platform Role at Cloudflare
What responsibilities does a Lead Product Designer at Cloudflare have?

A Lead Product Designer at Cloudflare is responsible for leading the end-to-end design process for our Developer Platform, collaborating with cross-functional teams. This includes conducting user research, sketching ideas, driving improvements across various touchpoints, and facilitating workshops. You'll be expected to mentor fellow designers and contribute to the overall growth of the team's design practices.

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What qualifications are required for the Lead Product Designer role at Cloudflare?

Cloudflare requires candidates for the Lead Product Designer position to have at least 10 years of experience in professional UX or product design roles. Strong user experience and visual design skills are essential, along with a proven track record of producing high-quality end-to-end deliverables. A solid portfolio showcasing your user experience and visual design work is also required.

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How does a Lead Product Designer impact developer experience at Cloudflare?

As a Lead Product Designer at Cloudflare, you significantly impact the developer experience by creating seamless, user-friendly interfaces for our tools. By collaborating with product managers and engineers, you help navigate technical trade-offs and ensure that the design aligns with both immediate and long-term product goals. Your efforts directly improve the usability and effectiveness of our platform's functionalities.

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What kind of team culture can a Lead Product Designer expect at Cloudflare?

Cloudflare's team culture fosters diversity, collaboration, and development. As a Lead Product Designer, you will be part of a creative group that thrives on learning and problem-solving together. The company encourages mentorship and sharing best practices, ensuring that everyone has a platform for continuous growth and improvement.

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What is the work environment like for a Lead Product Designer at Cloudflare?

The work environment for a Lead Product Designer at Cloudflare is dynamic and flexible, with a hybrid model that allows for in-office collaboration two days a week. You'll have the chance to work with creative professionals across various disciplines, tackling innovative design challenges while maintaining a healthy work-life balance.

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Common Interview Questions for Lead Product Designer, Developer Platform
Can you describe your design process for developing a product's user experience?

In preparing for this question, focus on articulating your end-to-end design process, which often starts with understanding user needs through research, followed by ideation and prototyping. Highlight how you validate your designs through user testing and feedback before final implementation.

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What challenges have you faced in your previous design roles, and how did you overcome them?

Be ready to share specific examples of design-related challenges you encountered, such as tight deadlines or conflicting stakeholder requirements. Discuss the strategies you implemented to address these challenges and the outcomes that resulted from your solutions.

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How do you ensure your designs are accessible and cater to a diverse user base?

In answering this question, explain your commitment to inclusive design principles and detail the methods you use to assess accessibility, such as following the WCAG guidelines, user testing with diverse groups, and leveraging design tools that facilitate accessible content creation.

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How do you collaborate with cross-functional teams in a project?

Speak to your experience working directly with product managers, developers, and other designers. Mention techniques for effective communication and collaboration, like holding regular check-in meetings, using collaborative tools, and being open to feedback throughout the design process.

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Can you share a project where you improved user experience based on user feedback?

Prepare a detailed example of a specific project where user feedback led to significant design adjustments. Discuss your process for gathering feedback, how you analyzed it, and the steps you took to implement changes that enhanced the overall user experience.

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What design tools and methodologies do you prefer, and why?

This is your opportunity to discuss the design tools you are proficient in, such as Sketch, Figma, or Adobe XD. Talk about your preferred methodologies as well, such as design thinking or agile practices, and how they contribute to your design process.

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How do you stay updated with the latest design trends and technologies?

Demonstrate your commitment to professional growth by discussing your strategies for staying informed, such as attending design meetups, following relevant blogs, or enrolling in online courses. Mention any communities you engage with to further your learning.

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What role do data and analytics play in your design decisions?

Highlight the importance of data in informing your design decisions, emphasizing how you leverage quantitative and qualitative data to analyze user behavior and validate design concepts. Provide examples of how you've adjusted designs based on analytics.

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How do you approach creating a design strategy for new products or features?

Share your process for developing a design strategy, including user research, competitive analysis, stakeholder alignment, and defining key performance indicators to measure success. Explain how this comprehensive approach leads to impactful design outcomes.

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Describe a time when you had to advocate for a design decision.

Prepare a specific example that illustrates your ability to advocate for your design decisions effectively. Discuss how you presented your case, engaged with stakeholders, and ultimately achieved buy-in for your design solution.

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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

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Full-time, hybrid
DATE POSTED
December 12, 2024

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