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Lead Product Designer, Developer Platform

About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: Hybrid - Austin, San Francisco, Seattle, New York, Atlanta, Denver, Toronto. Two days in the office.About Our TeamThe Product Experience team is a diverse group of creative people that love to learn, collaborate, solve large-scale problems, and grow together. We're looking for a curious, user-focused, and action-oriented Lead Product Designer that is driven to design the best product experiences for the Developer Platform.The Developer Platform is a part of the Emerging Technologies & Incubation (ETI) organization where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers.Your impactAs a Lead Product Designer, you will work closely with other designers, engineers, product managers, and stakeholders to drive the best end-to-end experiences for developers. Your work will impact the developer experiences of a growing platform of products including Cloudflare Pages, Workers, R2, Databases, Media, AI, and more. While this is not a managerial role with direct reports, we expect our Lead Product Designers to lead by example and coach the team into doing their best work.If you're a systems-thinking Lead Product Designer who's excited to work on significant, meaningful, and complex problems with real-world impact, come help us make the Internet better! We'd love to hear from you.What You'll Do• Lead end-to-end developer experience design, simplifying complex problems through research, sketching, and collaboration with cross-functional teams.• Drive improvements across multiple touch points of the developer experience such as the product dashboard, CLI, documentation, playground, and more.• Partner with product managers and engineering to navigate technical trade-offs, contributing to both near-term and long-term product vision.• Collaborate with other designers on shared patterns, product vision, and design goals, while refining team culture and exporting best practices across the organization.• Facilitate workshops, design reviews, and cross-departmental initiatives, identifying shared dependencies that connect products and services.• Drive adoption of new design tools and methodologies, utilizing data to inform accessible service and interface designs, from research to final product.• Collaborate with designers and leaders across the company to elevate the overall Cloudflare user experience.• Mentor and coach designers, contributing to team growth and scaling design practices through documentation and decision-making frameworks.Examples Of Desirable Skills, Knowledge And Experience• Strong user experience and visual design skills, this is an end-to-end UX to UI role• Proven track record of producing high-quality end-to-end deliverables• 10+ years working in professional UX or product design roles• A portfolio or comprehensive presentation of relevant user experience and visual design work is required• Clearly and effectively formulate direction and strategy for the team to make decisions• Deep empathy with, and understanding of users’ needs• Effective written and verbal communication skills• Technical expertise and an understanding of designing for developer workflows is a plus• Previous leadership experience is a plusCompensationCompensation may be adjusted depending on work location.• For Colorado-based hires: Estimated annual salary of $192,000 - $234,000.• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $214,000 - $262,000.• For Bay Area-based hires: Estimated annual salary of $225,000 - $275,000EquityThis role is eligible to participate in Cloudflare’s equity plan.BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.Health & Welfare Benefits• Medical/Rx Insurance• Dental Insurance• Vision Insurance• Flexible Spending Accounts• Commuter Spending Accounts• Fertility & Family Forming Benefits• On-demand mental health support and Employee Assistance Program• Global Travel Medical InsuranceFinancial Benefits• Short and Long Term Disability Insurance• Life & Accident Insurance• 401(k) Retirement Savings Plan• Employee Stock Participation PlanTime Off• Flexible paid time off covering vacation and sick leave• Leave programs, including parental, pregnancy health, medical, and bereavement leaveWhat Makes Cloudflare Special?We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something you’d like to be a part of? We’d love to hear from you!This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
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What You Should Know About Lead Product Designer, Developer Platform, Cloudflare

At Cloudflare, we’re not just chasing the next big thing; we’re on a mission to build a better Internet, and we’d love for you to join our talented team as a Lead Product Designer for the Developer Platform in San Francisco, CA. In this role, you’ll collaborate with designers, engineers, and product managers to craft unparalleled design experiences for developers who rely on our platform. You’ll get to lead the charge in simplifying complex problems through your creativity and insight. By using research, sketching, and collaborative efforts, you'll enhance developer experiences across a suite of dynamic products including Cloudflare Pages, Workers, R2, and beyond. We value curiosity and empathy, and we promise that your passion will shine in your work. While you may not have direct reports, your leadership will inspire other team members to elevate their design practices and contribute meaningfully to our goals. With a focus on user experience and visual design, you will produce high-quality deliverables while closely partnering with product management and engineering teams to navigate technical challenges. It’s a chance to use your skills not just for our company, but to truly make an impact on the developers’ experience in an ever-evolving tech landscape. So, if you’re ready to shape the future of the Internet and inspire a diverse and inclusive team, we want to hear from you!

Frequently Asked Questions (FAQs) for Lead Product Designer, Developer Platform Role at Cloudflare
What responsibilities does a Lead Product Designer at Cloudflare have?

As a Lead Product Designer at Cloudflare, your main responsibilities include leading end-to-end developer experience design, enhancing multiple touch points of the developer experience such as dashboards and documentation, collaborating with product managers and engineers on product vision, and mentoring fellow designers. You’ll play a crucial role in simplifying complex challenges and ensuring our products resonate with user needs.

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What qualifications are needed for the Lead Product Designer role at Cloudflare?

For the Lead Product Designer position at Cloudflare, you'll need 10+ years of experience in UX or product design roles, a strong portfolio showcasing your user experience and visual design work, and effective communication skills. Additionally, deep empathy for users and technical expertise in designing for developer workflows will give you an edge in this role.

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How does Cloudflare support the development of its Lead Product Designers?

Cloudflare is committed to fostering employee growth by providing mentorship opportunities, encouraging participation in cross-department initiatives, and promoting the adoption of new design tools and methodologies. You'll have resources and support to continuously enhance your skills while working collaboratively with a team that values learning and innovation.

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What impact does the Lead Product Designer have on Cloudflare's Developer Platform?

The Lead Product Designer significantly influences Cloudflare's Developer Platform by shaping product experiences that directly enhance developer engagement and satisfaction. Your work will focus on delivering accessible, intuitive, and effective design solutions that cater to a diverse range of user needs, ultimately driving technology forward.

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What is the company culture like for a Lead Product Designer at Cloudflare?

The culture at Cloudflare is inclusive, diverse, and collaborative. As a Lead Product Designer, you’ll be part of a team that values curiosity, innovation, and respect for different perspectives. The environment encourages you to explore new ideas and share knowledge, making it a great place for personal and professional growth.

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Common Interview Questions for Lead Product Designer, Developer Platform
Can you describe your design process as a Lead Product Designer?

In your response, outline your design process clearly. Discuss how you start with research and user feedback to understand needs, then move to sketching ideas and creating prototypes. Emphasize collaboration with engineers and product managers and how you iterate on designs based on testing and insights to reach the final product.

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What is your experience with designing for developer workflows?

Prepare to share specific examples from your portfolio that highlight your experience designing for developer workflows. Illustrate how you approached understanding developer needs, what particular challenges you faced, and the solutions you implemented to enhance their experience with the tools.

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How do you handle feedback on your designs?

Discuss your approach to receiving feedback, emphasizing openness and collaboration. Share examples of how earlier critiques improved your designs and how you actively seek input from team members throughout the design process to ensure the final product meets user needs.

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Can you provide an example of a complex problem you solved in your design work?

Select a specific project where you encountered significant challenges. Narrate the problem, the solution you devised, the design methods you used, and the positive outcomes that resulted from your decisions. Be sure to highlight teamwork and collaboration throughout the process.

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How do you prioritize user needs in your design work?

Explain your methodology for ensuring user needs drive your design decisions. Discuss the importance of user research, feedback loops, and usability testing. Provide an example of a time when user input significantly shaped your final design.

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What tools and methodologies do you use in your design practice?

Prepare to discuss the design tools you are proficient in, such as Sketch, Figma, or Adobe Creative Suite. Mention any methodologies like Design Thinking or Agile, and explain how you utilize them to enhance collaboration and streamline the design process.

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How do you mentor junior designers on your team?

Share your philosophy on mentorship, which could include regular design critiques, one-on-one feedback sessions, and encouraging junior designers to take ownership of projects. Highlight any successful mentoring experiences, focusing on how your guidance contributed to their growth.

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Can you explain how you collaborate with product managers and engineers?

Emphasize your collaborative approach by detailing how you engage with product managers and engineers from the outset of a project. Talk about the importance of establishing clear communication, understanding technical constraints, and leveraging their expertise to inform your design decisions effectively.

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What challenges have you faced working in a diverse team, and how did you overcome them?

Reflect on any experiences working in diverse teams where you encountered different perspectives or working styles. Explain how you embraced diverse viewpoints, facilitated open discussions, and turned potential conflicts into opportunities for growth and innovation.

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How do you measure the success of your design solutions?

Discuss various metrics or KPIs you employed to assess your design performance, such as user satisfaction, usability ratings, conversion rates, or task completion times. Explain how qualitative and quantitative feedback informs your future design efforts.

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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

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Full-time, hybrid
DATE POSTED
December 12, 2024

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