Loan Processor (San Deigo Area)

As a Loan Processor at CMG Home Loans, you'll be responsible for processing residential mortgage loans, including Conventional, FHA, VA, and Refinances, ensuring compliance with all company policies and regulatory requirements. Your role involves obtaining and reviewing loan documentation, submitting packages to Underwriting, managing a pipeline of loans, and communicating with various stakeholders to provide excellent customer service.

To qualify for the Loan Processor position at CMG Home Loans, candidates should have 4-5 years of retail loan processing experience, particularly with FHA and VA loans. Familiarity with Point is required, while experience with BYTE is a bonus. Excellent communication skills, customer service aptitude, and proficiency in Microsoft Office are also essential.

The base salary for a Loan Processor at CMG Home Loans ranges from $65,000 to $72,000 annually, plus bonuses. Factors affecting the salary include the candidate's experience in loan processing, overall knowledge, and education, as well as specific mortgage industry skills.

A Loan Processor at CMG Home Loans must keep abreast of changes in policies, procedures, and regulations that apply to the mortgage industry. This includes understanding local, state, and federal regulations and ensuring that all loan processing tasks adhere to compliance standards for accuracy and completeness.

The Loan Processor role at CMG Home Loans operates in an ADA-compliant office environment, involving typical office equipment tasks like computer work. The position offers flexibility to work both in the office and from home, requiring some in-office attendance for meetings and teamwork.

When answering this question, detail your specific roles in processing various types of loans, highlight any experiences with FHA, VA, or Conventional loans, and explain your approach to managing loan pipelines efficiently.

Share your understanding of key regulations related to mortgage processing and how you stay updated on policy changes. Mention procedures you follow to keep the loan files compliant and accurate.

Talk about your proficiency with Point and any experience with BYTE, then emphasize your ability to adapt to new software tools quickly—which is important in the fast-paced mortgage industry.

Provide a specific example that demonstrates your problem-solving skills. Highlight the challenges you faced, your approach to resolving them, and what the outcomes were.

Speak about your organizational strategies such as prioritizing tasks, using checklists, and your ability to remain calm under pressure. Share examples of successfully meeting deadlines without compromising quality.

Discuss your preferred communication styles, your experience with different stakeholders in the mortgage process, and examples of how effective communication has helped you succeed in previous roles.

Emphasize your openness to feedback, your commitment to continuous improvement, and provide an example of how you have successfully adapted your methods based on feedback received in the past.

Outline your prioritization process, such as assessing urgency based on deadlines or complexity of the files. Discuss how you stay organized to ensure each loan file receives the necessary attention.

Express the importance of customer service in your role. Give examples of how you’ve gone above and beyond to assist borrowers and stakeholders while processing loans to ensure a smooth experience.

Share your interest in CMG Home Loans as a company, aligning your values with theirs. Discuss your enthusiasm for contributing to a team that values integrity and excellence in the loan processing function.