Patient Navigator

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The MAIII- Patient Navigator (PN) assists patients in “bridging the gaps” within the healthcare system and 

decreases the barriers to care by utilizing resources. The PN is responsible for providing case 

management and navigation services to ensure that patients receive recommended services, keep

medical appointments, & obtain needed social and financial support. 

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

•  Coordinate PN services in partnership with Stout Street Health Center’s integrated provider and nursing staff.
• Meet with patients to develop treatment plans and monitor treatment progress.
• Provide care management to individual patients as assigned. Assist in scheduling appointments for screenings, follow-up on diagnostic services, and appointments with specialists, treatment, and/or surgery. Ensure all required medical notes and diagnostic test results are available at the time of appointment. 
• Help schedule colonoscopies for clients per their provider’s order. Educate scheduled patients on colonoscopy prep. Arrange motel and cab vouchers for those clients who need a place to stay the night prior to the colonoscopy to complete their prep for the procedure. Call the client the day before the procedure to remind them when to arrive, etc. Pick up patients after procedures if necessary.
• Organize and provide detailed and timely documentation of referrals and their stage of process in the EHR.
• Track case status, interventions, and outcomes on a regular basis and gather statistics as required for reporting purposes.
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• Patient Navigation:
• Assist with arranging transportation and help clients arrive at scheduled appointments on time. 
• Transport patients as needed and appropriate.
• Assist in informing clients about results of tests and appointments.
• Guide clients through the healthcare system, facilitate interaction and communication between the client and health care staff and providers, and advocate for their needs.
• Help decrease client fear and anxiety by providing relevant and appropriate health information and emotional support. 
• Outreach patients in the community as needed to ensure follow-up with abnormal findings or urgent medical care/ treatment needs and missed appointments.
• Assist in building relationships within the homeless provider network to promote collaborative screening and preventive health education programs. 
• Utilize culturally and linguistically appropriate interventions that are sensitive to the needs of those who are experiencing homelessness.
• Track case status, interventions and outcomes on a regular basis and gather statistics as required for grant reporting purposes.
• Report the number and referral status of clients each month to the MA Supervisor.
• Enter all client information into the Electronic Health System (EHR) as evidenced by: Uses the Inbox to manage tasks. Uses the Telephone Template to help record communications regarding a patient. Uses the Referral Template to manage referrals. Uses Recall functions as needed. Submits appropriate submissions to billing.
• Adhere to HIPAA regulations.
• Perform other related duties and responsibilities as assigned.

• Provides for the safe delivery of patient care, in routine and emergency situations, within the scope of education and training, such as taking vital signs, and performing patient assessments.
• Ability to perform all medical assistant requirements in case needed to work in the clinic. These might include: Checking in adult and pediatric patients. Taking vital signs appropriately. Giving immunizations and recording them into the CIIS and/or NextGen. Perform venipuncture and know how to obtain specimens and perform all laboratory tests. Perform basic medical office procedures including how to use pulse oximetry, peak flow meters, EKG, and other screening tests.
• Assists the Behavior Health Professional (BHP) with the check-in and care of their regularly, scheduled patients.
• Ability to record all vital signs into NextGen which include BP, P, T, R, Height, Weight, smoking status and possibly finger stick for glucose level and peak flow if patient’s chronic medical lists indicate that these are appropriate according to patient’s diagnosis.
• Ability to record all patient visits electronically into NextGen, ensuring that they include the PMH, PSH, FH, Social History, and allergies.
• Ability to enter immunizations into NextGen.
• Perform other duties assigned and responsibilities.

•  MA II or III preferred 
• Certification in basic life support (CPR)
• Medical Assistant Certification preferred
• Bi-lingual English/Spanish preferred

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.