SAVE Outreach Coordinator

SAVE Outreach Coordinator - (24000A6E)DescriptionThe Executive Office of Veterans Services (EOVS) is the Commonwealth of Massachusetts primary support and advocate for Veterans and their families. The mission of EOVS is to advocate on behalf of all the Commonwealth’s veterans.As the SAVE Outreach Coordinator, you will be tasked to develop and maintain strong and collaborative working relationships with federal and state agencies, and local veterans' resources, for the purposes of developing maximum linkages; to promote appropriate suicide prevention, substance abuse services, homelessness prevention, VA and civilian system navigation and veteran peer support for service members, veterans and their families. Provide resources, consultation and assistance to providers, federal, state, and local agencies in the delivery of suicide prevention, substance abuse prevention, crisis intervention, and treatment services to service members, veterans and their families.Duties & Responsibilities:As it relates to military service members, veterans and their families;• Administers an in-depth intake which captures the following information: physical ability, service information, contact information, exposure to trauma, suicidal ideology, next of kin, mental health history and other pertinent information.• Assists veterans with developing goals to be reached and creating Individual Recovery Plans (IRPs), relative to the intake and assessment.• Refers veterans to service providers who can help them attain goals identified from the intake assessment.• Links veterans to service providers by physically taking them to service providers or by facilitating faceto-face meetings between veterans and service providers.• Provide EOVS related trainings to community and Veterans.• Represent the SAVE Team at Continuum of Care, various task force, interagency or intra-department meetings.• Represent the SAVE Team in public forums.• Advocates for client's rights and benefits with community service providers, federal and state agencies, court systems, employers, landlords and significant others in order to ensure that client's rights are recognized and respected.• Attends case management meetings and relevant training sessions, seminars, conferences and professional development courses in order to maintain and improve current knowledge of issues in the veterans' community.• Forms working relationships with other service providers and acts as the liaison between veterans and service providers.• Recommend or develop enhancements to policies, procedures and systems development to Director of Special Population Programs and Services.• Resolves issues related to the obtainment of objectives as outlined in the IRP.• Address inquiries from providers, the general public and EOVS staff.• Work closely with local municipal Veteran Service Officers to assist them in accomplishing their mission of servicing the veterans of the Commonwealth.• Additional duties as assigned by supervisionQualifications:• Ability to follow protocol and procedures.• Manage active case management load, outreach schedule and administrative duties.• Can meet deadlines, establishes priorities and work sequences.• Proficient interpersonal communication skills in order to communicate policies and procedures to providers and the public as established within the Department.• Proven ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence. Capacity to communicate verbally and in writing in a professional, diplomatic and understandable manner.• Ability to exercise sound judgment.• Must be comfortable talking about suicide and working with potentially suicidal Veterans and/or Veterans with severe PTSD (Post Traumatic Stress Disorder) and TBI (Traumatic Brain Injury).• Familiar with military culture and implications, of such, in the service delivery system.• Coordinates efforts to obtain services from private, federal and state agencies.• Ability to adhere to HIPPA regulations.• Is comfortable speaking publicly about programs and services offered to veterans by the Commonwealth.• Is comfortable speaking with the media and can clearly articulate the functionality and mission of the Executive Office of Veterans Services.• Can attend publicity events outside of normal working hours• Willingness to assume on-call responsibilities.Qualifications Acquired on Job:• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.• Knowledge of the types and uses of agency forms.• Enhanced knowledge of veteran issues and services available in Massachusetts and understanding of the policies of Massachusetts' veterans’ programs.• Knowledge of Federal programs relating to veterans.About the Executive Office of Veterans Services:On March 1, 2023, Governor Maura T. Healey and Lieutenant Governor Kimberley Driscoll established the Executive Office of Veterans Services. The office oversees programs and services for Massachusetts veterans, including Chapter 115 benefits for eligible veterans. It also manages the state’s two Veterans Homes in Holyoke and Chelsea and the Memorial Cemeteries in Agawam and Winchendon.Pre-Offer Process:For BU and MI-MIVA criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Official Title: Program Coordinator IPrimary Location: United States-Massachusetts-Chelsea-91 Crest StreetJob: Administrative ServicesAgency: Executive Office of Veterans ServicesSchedule: Full-timeShift: DayJob Posting: Dec 10, 2024, 4:21:16 PMNumber of Openings: 1Salary: 61,195.94 - 88,071.36 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ramanda Morgan / ramanda.morgan@mass.gov - 8572864182Bargaining Unit: 06-NAGE - Professional Admin.Confidential: NoPotentially Eligible for a Hybrid Work Schedule: Yes