Pharmacy Technician
Overview
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing assistance in dispensing prescription medications to patients.
Responsibilities
Essential Duties:
- Provide assistance to the pharmacist in dispensing prescription medications: typing orders, billing orders, performing quality control functions and inventory management, including 340B program management, placement and receiving of medication orders from multiple sources, out-of-date medication management and processing, hazardous waste management, and maintenance of the medication take back kiosk.
- Prepare prescription medications for delivery to patients and perform prescription tracking using pharmacy systems, electronic medical records and collaboration with internal and external pharmacy teams to ensure timely medication delivery.
- Contact patients to ensure medication delivery and return medications to stock per established pharmacy procedures.
- Enter prescription and patient information into pharmacy database and determine patient eligibility for pharmacy benefits, including but not limited to interim coverage programs, copay assistance programs, charity care (MAP/Basic), ADAP Program, Ryan White, patient assistance programs, 340B eligibility including referral management, grants management and pharmacy pilot programs.
- Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient coverage and access to medications including facilitating charity program "prior authorization" management and follow-up communication with patients and providers.
- Provide excellent internal and external customer service in-person and electronically, answering questions verbally, in writing, in emails, via secure text messaging, and within the electronic medical record; provide patient and staff navigation of pharmacy services, including referral to other departments such as eligibility or medical, and provide coordination with external pharmacy partners, to ensure patient access to their medications.
- Register Management: Open and close registers, maintaining accurate transaction records.
- Multilingual Patient Support: Identify patient language preferences and connect them with appropriate translators for effective communication.
- Use translation services for prescription typing and clear patient communication. Essential Functions Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and organizational Standard Operating Procedures and Policies. Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times and develop and maintain favorable internal relationships and partnerships with patients and coworkers.
- Complete all mandatory training and maintain appropriate credentials/licensure. Perform other duties as assigned, including but not limited to prescription fulfillment and patient communication tasks, per pharmacist direction. Any assigned remote work will be in compliance with Connected Work Program policies and procedures.
Qualifications
EDUCATION:
- High school diploma or equivalent required.
- Associates degree preferred.
EXPERIENCE:
- Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required.
- Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.
- 3 years experience working in a pharmacy environment preferred.
REQUIRED CERTIFICATIONS/LICENSURE:
- Current Pharmacy Technician registration with Texas State Board of Pharmacy required.
- Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted.
- Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)
Average salary estimate
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If you're looking for an exciting opportunity in a healthcare-related field, consider becoming a Pharmacy Technician at our dynamic organization in Austin! As a Pharmacy Technician, you will play a vital role in collaborating with patients, families, and various healthcare teams to ensure seamless medication dispensing. Your day-to-day will involve assisting our skilled pharmacists with a variety of essential duties—think managing inventory, preparing prescriptions, and ensuring patients receive their medications on time. This isn't just about counting pills; it's about providing stellar customer service and having a significant impact on patient care. You'll engage directly with patients, addressing their questions and concerns both in-person and through modern communication methods. Plus, you'll be at the forefront of coordinating pharmacy benefits and assisting with eligibility for various programs to ensure every patient gets the medications they need. With our cutting-edge systems and supportive team, you’ll have everything you need to make a meaningful difference every day. We value continuous education and training, so you'll have opportunities for professional growth and development. If you meet our educational requirements, have a passion for healthcare, and possess a current Pharmacy Technician registration with the Texas State Board of Pharmacy, we’d love to hear from you! Joining our team means becoming part of something bigger, where your contributions truly matter and can change lives.
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