Customer Experience Representative - job 1 of 2

Job Description:Seeking a dedicated, experienced Customer Service Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Wound care supplies knowledge would be helpful.Job Responsibilities:• Engage with customers and guide customers to the DME products that best meet their needs• Establish new customers• Initial point of contact for pre-sales customer inquiries• Address customer questions• Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner• Coordinates all patient information, processes paperwork,• Complies with all applicable company policies and procedures to meet JCAHO and company standards• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts• Verifies Medicare, Medicaid, and private insurance coverage information• Provides service for all retail/walk-in equipment requestsJob Requirements• Employment is contingent upon a drug screening test and background investigationCompetencies• Strong customer service experience• Knowledge of medical terminology and medical insurances a plus• Experience with Durable Medical Equipment a plus• Being able to multitask in a fast-paced environmentJob Type: Full-timePay: $14.50 - $16.00 per hourExpected hours: 40 per weekBenefits:• 401(k)• Dental insurance• Flexible schedule• Health insurance• Paid time off• Vision insuranceShift:• 8 hour shiftApplication Question(s):• What is your desired rate of pay?Education:• High school or equivalent (Preferred)Experience:• Customer Service: 3 years (Preferred)Ability to Commute:• Denver, CO 80204 (Required)Ability to Relocate:• Denver, CO 80204: Relocate before starting work (Required)Work Location: In person