Customer Success Onboarding Specialist - job 1 of 2
Skills
- Customer-facing experience
- SaaS product knowledge
- Excellent communication skills
- Project management
- Problem-solving skills
Responsibilities
- Lead and execute the onboarding process for SMB customers.
- Provide proactive strategic support through various communication channels.
- Champion the use of self-service resources for customer engagement.
- Monitor and analyze customer usage and adjust strategies accordingly.
- Serve as a product expert, addressing customer queries and providing solutions.
Education
- Bachelor’s degree or equivalent experience in Business or Marketing
Benefits
- Generous paid time off policy
- Health and welfare benefits including paid leave
- Opportunities for professional development
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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