Consumer Advocacy Experience Lead - Group Benefits

As Consumer Advocacy Experience Lead, you will drive experience program initiatives to co-create experiences with our Group Benefits consumers! You will govern experience initiatives to best practice standards, inspire teams to design experiences with an innovative, inclusive, and contemporary approach, lead journey mapping workshops, create personas, and assist business stakeholders with identifying metrics used to measure improvements. You will use our behavioral science toolkit to guide solutions that include next best actions (NBAs) throughout consumer journeys.

You Are

You are a self-starter who can expertly manage end-to-end program execution with partners across various levels and areas of the organization. You thrive on partnership and collaboration and take pride in getting initiatives over the finish line. You can see the big picture and distill it into the steps required to bring it to life and model a consumer-centric approach to all initiatives. You are comfortable autonomously making decisions and offering recommendations based on benchmarks and are dedicated to driving Guardian's transformation to becoming a consumer-first company. You are dedicated to ensuring our consumers have a voice in every discussion.

You Have

You Will

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

Life and Disability Insurance

Retirement and Financial

Time Off and Remote Work

Emotional Well-being and Work-Life

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .